Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne NE5 3AB
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9.4 61 Reviews
  • Pavilion Court, Newcastle upon Tyne
Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and quizzes. The home also receives visits from local schools and church groups.

Residents are encouraged to have their say in the running of the home through the residents’ forum.

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Care Provided by Pavilion Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 75 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison McCulla (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Pavilion Court Reviews (61)

Total of 61, showing 21-40
9.4

Pavilion Court has a Review Score of 9.4 (9.447) out of 10, based on 17 reviews in the last 2 years. Over all time Pavilion Court has 61 reviews.

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Review from Deborah M (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have cared for my mam beautifully. She is currently suffering from a chest infection which has affected her badly. The staff are very kind to her and are meeting her needs. She is treated with dignity and respect and no task is too much.

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Review from M G (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are funny, helpful and I enjoy their company.

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Review from M T (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my accomodation here, lovely atmosphere and very friendly staff and residents.

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Review from N B (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and knowledgeable. Everything is not perfect. Assistant entertainment person thinks shes a carer, food could be improved. If everything was perfect then staff wouldn't not strive to be good.

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Review from G B (Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great place to be in. You don't want for anything. The staff are very caring.

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Review from M S (Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly people, staff are supportive and very helpful. Nice environment and excellently furnished.

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Review from Marjorie W (Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

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Review from Michael M (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, fantastic staff. Always feel safe. My mother is ever so happy and feels at home. Thank you to Pavilion Court.

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Review from Carol M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Pavilion Court in November 2020 following a number of stays in hospital from July 2020. My concern was that she would not settle in residential care. As it happens my mother thrived there. The care and attention she received from the staff was excellent. My mum was a very sociable
person and loved meeting people. She made some friends there and joined in with whatever social activities were available during Covid. We were always kept informed of her care and had regular WhatsApp calls when we could not visit in person. Unfortunately, my mum passed away on 15th May 2021 but I would like to think that during her stay at Pavilion Court was a happy time for her and I thank the manager and the wonderful staff for looking after her especially during these difficult times.

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Review from J W (Power of Attorney of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the wonderful staff who were involved in the care of my late friend (deceased on the 25th of November 2020). We cannot thank you enough for all the love, care and attention you gave her whilst she was at Pavilion Court. We really appreciate the amazing job you do, especially in the current difficult
circumstances. It was a great comfort to us knowing she was in safe hands, surrounded by such lovely people. Sending our gratitude and love to you all.

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Review from Colin H (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was kept safe and well looked after.

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Review from Arty W (Son of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved to Pavilion Court in March 2020 and this was at the start of the lockdown due to Covid19. The staff constantly kept me updated with my father's progress and we could Facetime him when he or we wanted with very little notice. My father passed away last week due to health reasons and
the nurses and all staff kept me updated and showed compassion throughout. I would have no hesitation in bringing any relative here. Five-star rating.

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Review from Shelagh T (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted and spent several months in the care of Pavillion Court after spending time in hospital following Covid19. He was extremely poorly when he arrived there and with the excellent care he was given by all members of staff at all levels he made a remarkable recovery and was able to
return home and is now living independently in his bungalow with his wife. I can't praise the staff enough in every respect. Thank you so much from all the family.

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Review from Jean R (Wife of Resident) assisted by family/friend published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since COVID came and locked down the home, I have been very worried about seeing my husband. But the staff have been great at keeping us informed on his health and wellbeing. I have been able, with the help of my niece to see and chat with him on the computer and this has helped me greatly knowing he
is doing well. I can't thank the staff enough for all their hard work. They are fantastic and the care my husband is getting has really helped me not to worry as much.

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Review from P G (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents moved into Pavilion Court in January 2020. I only had a couple of months with them before lockdown but care my parents received while I was there was amazing and put my mind at rest for lockdown. Unfortunately, my dad passed away in April but my mam still seems safe and well under their care.
They also sent me photos and brief messages through WhatsApp which is a blessing in these strange times. It's also lovely to see pictures on Facebook. Difficult times but staff still amazing

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Review from Debbie W (Niece of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle started coming to Pavillion Court as a respite user and became a permanent resident when my aunt could no longer cope at home 2 years ago. He settled in well and the staff have always given excellent care but wanted to write this review as since we have all been effected by COVID things have
changed from visiting at least 3 times a week to no visits. During this time we have had regular updates and phone calls and most importantly we have been able to FaceTime with my uncle so that his wife can see him and have a chat. I can’t thank the staff enough for the excellent care they are giving under such difficult times and always keeping us up to date with his health and well being. It certainly helps his wife to settle when she has been able to see him on FaceTime. We thank you all from the bottom of our hearts for your care, dedication and hard work.

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Review from V M (Granddaughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Overall the staff is friendly, trying to do a difficult job with a limited number of staff available. I feel my grandmother is not very well cared for, mainly due to a lack of available staff. Telephoning the home is almost impossible, there never seems to be anyone available to answer the phone. Lack
of variety of food, never any fresh fruit available to residents, a very limited menu which often seems to be frozen foods. My grandmother's needs have been so badly neglected that she is now in a very serious condition.

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Review from D R (Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome by staff. Home is friendly, welcoming and has no odours.

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Review from John W (Partner of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and work very hard and I can't praise them enough.

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Review from Tracy G (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Pavilion Court for 18 months.
Fab staff and management, nothing is a trouble.
Communication is outstanding. The care given to my dad is 100 per cent
Keep up the fab work.

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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Pavilion Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Pavilion Court is calculated as follows: ( (118 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 197 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavilion Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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