Pavilion Court

McKendrick Villas, Cowgate, Newcastle upon Tyne NE5 3AB
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9.4 61 Reviews
  • Pavilion Court, Newcastle upon Tyne
Pavilion Court is a welcoming and friendly care home located close to local shops and facilities, with good public transport links.

The home has strong links with the local community and many residents grew up in the local area.

Pavilion Court has gardens, first-floor verandas, a café and two large lounges where residents can relax and socialise. They can also take part in a range of activities such as gardening, baking and quizzes. The home also receives visits from local schools and church groups.

Residents are encouraged to have their say in the running of the home through the residents’ forum.

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Care Provided by Pavilion Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 75 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison McCulla (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Pavilion Court Reviews (61)

Total of 61, showing 41-60
9.4

Pavilion Court has a Review Score of 9.4 (9.447) out of 10, based on 17 reviews in the last 2 years. Over all time Pavilion Court has 61 reviews.

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Review from L D (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasantly surprised at the improvement of our neighbour since moving into Pavilion Court - her previous home was another Akari home and was concerned she may not settle, but the overall care is so much better. They are so courteous with her and are much more aware of her needs. She has only been there
for a few weeks and it is really good to see her happy and settled. (I have known her since 1972!).

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Review from D D (Friend of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed in improvement in our much-loved neighbour since coming to this care home. Note that the previous home was also Akari.

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Review from Claire C (Niece of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are lovely at the home but there are not enough of them to look after everyone. They are always rushed off their feet and haven't got time to bath or shower residents etc. There are no activities for residents, I thought there would be trips out for my auntie or things going on inside the
home for residents to do, but there's nothing like that and she's been here 3 months now. The rooms are nice and it's always clean and safe.

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Review from Gloria M (Sister-in-law of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the care home I have always been made to feel very welcome no matter what time I visit.


Residents get love and a cuddle when upset and not well.


Really a lovely and welcome feeling all round.


Reply from Sarah McKenzie, Manager at Pavilion Court

Thank you for the lovely feedback - much appreciated and will help us focus on our goals going forward.


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Review from K O (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant, safe environment with friendly staff. Well care for and quite peaceful.

Reply from Andrea Blades, Manager at Pavilion Court

Thank you for taking the time out to review our home. It is much appreciated and helps us review our care going forward.


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Review from Jane A (Sister-in-law of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came to visit my sister-in-law who was in terminal decline after a long and complicated illness. She had stated her wish to be able to die quietly and with dignity at the care home, and this is exactly what happened, with all the staff facilitating this, each carrying out their role impeccably.

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Review from Norman A (Brother of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with courtesy and my sister has been very contented with the care of the team and stated very clearly that she wished to die there - which she did - very peacefully.

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Review from P S (Daughter-in-law of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I feel the care home meets all of the requirements needed to support and care for my elderly father in law. My first visit there was a very pleasant experience and the manager went out of her way to explain and answer any questions I had.
All of the care staff seem nice and treat residents
with dignity and patience.
It is always clean and has some lovely outside garden areas which residents are encouraged to use.
I found it to have a really friendly, relaxed atmosphere and all of the staff from management through to carers, domestics and maintenance are very cheerful and helpful.
I would highly recommend Pavilion Court to anyone.

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Review from Robert W (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first viewing to all visits I've had, I found and still find Pavilion Court has a welcoming atmosphere.
From management right through to all levels of nursing and caring staff, and all other staff involved, very friendly, helpful and caring.
The care home is always clean, tidy and well maintained.
I
feel my father is being looked after very well and think he is starting to accept the situation the best he is able to.
All facilities in place seem to cater for residents needs and the food seems lovely.
The garden area outside his room is a nice place to sit out when the weather is fine.
All in all, I couldn't fault the Pavilion Court.

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Review from J R (Granddaughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful staff. Happy with the care I see him receive.

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Review from Sue M (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. The home is very clean and tidy and lovely. It has lovely pictures and instruments on the corridor walls on the dementia floor.

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Review from Nicola A (Daughter-in-law of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly care home, staff are always professional and attend to all my mother-in-law's needs. There is always someone available to discuss any issues and they are all very caring. I feel my mother-in-law is in a safe and caring home.

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Review from Alan I (Sister of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied. No complaints.

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Review from Maureen M (Daughter-in-law of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault this home. Staff and management always helpful and friendly and do anything to make life easier for families. They have lots of activities for residents. Lovely and clean and friendly.

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Review from Beryl C (Sister of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is happy in the care home. The staff are helpful and obliging nothing is too much trouble for them. I'm happy that I know she is well looked after.

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Review from A D (Sister of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is friendly, staff, carers, very good.

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Review from Joseph T (Brother of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely place, girls look after my brother - very happy with progress he is making. Staff always available if I need to speak to anyone.

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Review from Garry W (Son of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister and I were viewing potential care homes for our father, we immediately knew that Pavilion Court was the right one which would meet the needs to offer care for our father due to the professionalism and personal touch displayed. Although our father has been in the care home for 24 hours
we have seen an improvement already and cannot recommend the care and attention already received and given.

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Review from Robin L (Nephew of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has improved greatly since moving here.

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Review from Sandra G (Daughter of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having the unfortunate need to place my Mam in nursing care (although she is quite able but forgets to eat and drink) I shopped around visited many on spec and read the CQC reports I decided on Pavilion Court despite their CQC report being not so good the feeling and the welcome I got when I visited
the home made me choose it, it just felt right, i'm sure you all know that feeling when you walk into somewhere and it feels right!. The first room she was in was lovely and had an alarmed door into the garden however my Mam kept opening the door and setting the alarm off so without any fuss the staff helped me move my Mam into another room at my request where she settled lovely...however after few weeks I decided it was a bit quiet after one of my Mams friends moved out so I changed my Mam into another home with my Mams involvement, but after 5 days for various reasons she wasn't happy and couldn't settle and her behaviour at times was challenging according to the staff in the new place! I rang Pavilion where my Mams behaviour was often the same but they seemed to be able to deal with it and calm her down and asked could I possibly take her back to live there. I have to commend the staff and most of all the new manageress in Pavilion Court for making this traumatic time run smoothly for my Mam and my family the manageress was highly recommended by a social worker I spoke to as being brilliant at her job of turning the negative into positive. You can make cups of tea and eat biscuits in their hall or your room any time you visit,they are a very friendly bunch of carers and it's true they are there for the family's too. I could go on but obviously got to stop somewhere, in this instance the CQC report doesn't do Pavilion Court justice , go on personal experience. Obviously everywhere has their good staff and some not so good just as some have good days and bad days but when I go into Pavilion Court it's like going home as far as feeling we belong there.

Reply from Vicki Burden, PA to Operations Director at Pavilion Court

We would like to thank this lady very much for taking the time to give Pavilion Court such a glowing review. We have noticed, however, that her opinion of the activities in the home is poor. We like to use all comments constructively and would like to suggest that these opinions are discussed with the Home Manager who will be happy to hear them. Thank you.


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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Pavilion Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.447 for Pavilion Court is calculated as follows: ( (118 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 197 Ratings = 4.447

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pavilion Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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