Waverley Lodge Care Home

Bewick Crescent, Lemington, Newcastle upon Tyne NE15 8AX
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9.4 45 Reviews
  • Waverley Lodge Care Home, Newcastle upon Tyne
Waverley Lodge Care Home is located in Newcastle's Lemington suburb and is close to amenities, shops, public transport and the A1(M). The Metro Centre is just two miles away.

This purpose built care home provides accommodation in single occupancy rooms, most of which have en-suite facilities. Some are spacious enough for sharing.

Waverley Lodge features TV lounges and a quiet sitting room where residents can relax. Separate dining rooms, where residents socialise at meal times, are also available. Traditional home cooking using fresh produce is served and daily choices are available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged.

The home also provides a variety of activities for residents.

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Care Provided by Waverley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Euan Bell (Home Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Waverley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,192
    • Self-Funded Residential Dementia Care from £1,192
    • Self-Funded Nursing Care from £1,192
    • Self-Funded Nursing Dementia Care from £1,192
    • RESPITE Self-Funded Residential Care from £1,192
    • RESPITE Self-Funded Residential Dementia Care from £1,192
    • RESPITE Self-Funded Nursing Care from £1,192
    • RESPITE Self-Funded Nursing Dementia Care from £1,192

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Waverley Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Ample parking


Waverley Lodge Care Home Reviews (45)

Total of 45, showing 1-20
9.4

Waverley Lodge Care Home has a Review Score of 9.4 (9.351) out of 10, based on 13 reviews in the last 2 years. Over all time Waverley Lodge Care Home has 45 reviews.

Overall Experience

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  • 21
  • 2
  • 0
  • 1

Date Published

45
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Review from Phylis I (Sister of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care. They always have time for me and my sister who has very high care needs. The member of staff who I speak to about my sister, always makes time for me and answers my
questions. All of the staff ae there for me and my sister when she needs them.

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Review from A H (Wife of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time in Waverly for my husband. Care received has always been excellent. He is quite happy there. Staff are also very caring.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, I will pass this on to the team.


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Review from A S (Friend of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone of your staff are caring, polite and very helpful. They are always on hand to fulfil all the patient's needs at all times. The care that is received is always excellent and very professional. I would like to thank everyone for all of their help and long may it continue.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, we take pride in ensuring the right care is given to all of our residents.


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Review from Kathleen H (Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot believe I have lived here for 18 months now and how quickly I have settled in. I am happy with my own company, but also with the company of others. I join in with what's going on as much as possible, and one of my friends takes me out once a fortnight. We are short of an activities person at
present, but the person who is on her own is trying to do her best. The staff are lovely and work hard, but still find time to chat with us. The only thing I miss is having my own bath and shower. I know they make a bath with a door on the side so you can get in easily and close the door, then sit down and fit it; it is small enough to fit in my room.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

I am very please to know you are happy and settled within Waverley Lodge care home, thank you for your kind words.


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Review from A D (Son-in-law of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law is very happy here.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Myself and all of the staff are very pleased your sister-in-law is happy in our home.


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Review from J M (Brother of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very professional, excellent care. Management is very professional. Good food.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for taking the time to complete this review, it is very pleasing that you are happy with the care we provide your brother and our other residents.


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Review from C B (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam is a resident here and has been here for many years. There are some staff who I think could be better but management is great and the senior carer is fantastic, and when she is on and certain cares are on my mind they are put to rest. Since new management have come things have got a lot better
I hope this manager is here to stay as there have been a lot of changes since her arrival. I'm very happy with my mam's care here.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, we pride ourselves to look after your Mum and the rest of our lovely residents.


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Review from P S (Wife of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everyone at the care home to be very polite and always very helpful. If I have any problems they are always there on hand to reassure me. In my opinion, they do a very hard job very well.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for you review, it is nice to know that our family members are happy along with our residents.


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Review from Allison B (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident for a number of years and at times over those years has not received the best care and management not helpful. There have been a number of managers lately and I am pleased to say the last 2 have been excellent. Also, the care my mam receives from the senior healthcare carer
is exemplary and she is an asset to the home. All my mum's needs are met by some carers in particular.

Reply from Sue Mackinder, Home Manager at Waverley Lodge Care Home

Thank you for your great review of our home, it is much appreciated. We will share your comments with our team as they will be delighted to read them. Take care.


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Review from S G (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy enough with everything. My dad is well taken care of.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your feedback, we take pride in all that we do here at Waverley Lodge.


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Review from C J (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While Mam was in the home, she received excellent care. The home had a very warm and friendly feeling. The staff were very friendly, caring and supportive to Mam and us. Mam particularly enjoyed the food and thought it was just like "homemade". When we visited, it was always clean and tidy. Mum was
always well cared for, and we felt her needs were met as she required more care. We wish to thank everyone at Waverley Lodge for making Mam feel so cared for in her final months.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Myself and my team pride ourselves on the care, love, and support we give to our residents, it is always a pleasure to look after our residents, thank you.


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Review from Clarice T (Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Everyday toilet roll is needed.
I found the staff and food all excellent, nice place to be.
The staff are special - employer please note; take care of your staff.
All excellent.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your comments, as a company we thrive on looking after our staff team.


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Review from Lynn F (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our mother lived in Waverley Lodge for just over 8 months. There were issues and concerns along the way which were slowly improving after numerous meetings but then things started to decline and after witnessing events with other residents and my mother we decided to move mam to another care home. My
mental health and health could not take any more stress.
I could go into great detail to explain this review but I cannot for reasons. All I will say is please please think long and hard and research before moving your loved one into this care home. There is some genuine caring staff but there is not enough of them. One positive - the food is good.
Our mother had visitors every day for 4-6 hours at times so we saw a lot of the workings of the home and the CQC rated this home as overall requires improvement if you doubt this review. One thing I can reveal is that I found staff sleeping most of the nightshift on my mother's floor while I waited all night for an ambulance for my mother.

Reply from Jane Mack, Regional Manager at Waverley Lodge Care Home

We were really saddened to read your review of our home as our team constantly strive to ensure that all residents are safe, supported and well cared for. We do appreciate your positive comment about the food at the home being good.
We want to assure you that we take all comments about our home very seriously. Our records show that we met with you to speak about and resolve any matters you raised. These concerns were thoroughly investigated and the appropriate actions taken. You also raised concerns with the CQC who undertook an in-depth investigation. Some of the issues you raised were upheld and we have taken all appropriate action to ensure that these issues do not reoccur.


You mention that our home's CQC rating is requires improvement overall but we have maintained the ‘Good’ rating for care. As you can imagine we are working really hard to get the home back to its good overall rating. If you would like to discuss anything further our door is always open.


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Review from Maria W (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to select a care home for dad without being able to visit due to COVID restrictions. From the first phone call and talking to staff in the doorway, I got a really positive vibe that he would be well looked after. Every member of staff who interacted with dad did so in a kind, caring and professional
way. I had the utmost confidence on leaving that he would be well cared for until I saw him again the following day. Maintaining his dignity was very important to the staff. The home is bright and airy with lovely grounds and although dad didn’t eat much the food looked lovely. The care also extended to concern for my mother, bringing refreshments for us when we visited. I would recommend Waverley Lodge to anyone looking for a final place for loved ones.

Reply from Julie Booth, manager at Waverley Lodge Care Home

Thank you so much for your review, we really do appreciate your positive feedback. It is so lovely to hear that you and your family felt great confidence in the home in caring for your loved one and supported your family. I will share your kind words with the staff team, who will be delighted by your praise. Take care and keep safe.


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Review from Brian O (Husband of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is run very professionally, very caring, polite and friendly. Doing the world of good for my wife and in a good area, easy to get to. So god bless all the staff and patients. Stay safe.

Reply from Julie Booth, Manager at Waverley Lodge Care Home

Thank you so much for your 5* review, we really appreciate your positive feedback. It is lovely to hear that you can see the difference that living at our home has made to your wife. We will share your kind words with our staff team, who will be delighted by your praise. Take care and keep safe.


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Review from Sarah K (Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful. I enjoy living in the home and I enjoy the food.

Reply from Julie Booth, Manager at Waverley Lodge Care Home

Thank you so much for your lovely review, it is great to hear how happy you are at Waverley Lodge and how much you enjoy the food. I will share your kind review with all the staff.


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Review from Richard L (Son of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t have asked for better care during my mother’s time in a Waverley Lodge. Staff were really friendly from our first visit, nursing staff and named care were excellent.

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Review from J B (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I want to offer particular commendation to the staff who cared for my 93 year old mother, who had advanced dementia and extreme frailty, in the weeks leading up to her death.
The staff treated my mother with respect, tenderness and love.
They showed the family compassion and great thoughtfulness.
Staff
went out of their way to make my mother's dying days a quality, dignified and at times moving and profound experience for us all.
Throughout, the nursing care was honest, professional and extremely well done.

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Review from Margaret F (Sister of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and do their best to help the clients. They do the best they can.

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Review from Maria L (Wife of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are exceptionally friendly and very efficient. My husband had the very best of care up until his death in June. The food at Waverley was always up to a very high standard and nothing was ever too much trouble.

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Current Review Score: 9.4 (9.351)

Overview of Review Score

The Review Score of 9.4 (9.351) out of 10 for Waverley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.351 for Waverley Lodge Care Home is calculated as follows: ( (84 Excellents x 5) + (46 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 154 Ratings = 4.351

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Sue Mackinder

Job Title: Home Manager

Joined: 2023

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Sue has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Sue uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sue said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Waverley Lodge, Sue would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Waverley Lodge Care Home

What types of Care is Waverley Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waverley Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Waverley Lodge Care Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Waverley Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waverley Lodge Care Home to the centre of Newcastle upon Tyne?

3.8 mile(s) as the crow flies, distance by road may be significantly further.