Waverley Lodge Care Home

Bewick Crescent, Lemington, Newcastle upon Tyne NE15 8AX
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9.4 45 Reviews
  • Waverley Lodge Care Home, Newcastle upon Tyne
Waverley Lodge Care Home is located in Newcastle's Lemington suburb and is close to amenities, shops, public transport and the A1(M). The Metro Centre is just two miles away.

This purpose built care home provides accommodation in single occupancy rooms, most of which have en-suite facilities. Some are spacious enough for sharing.

Waverley Lodge features TV lounges and a quiet sitting room where residents can relax. Separate dining rooms, where residents socialise at meal times, are also available. Traditional home cooking using fresh produce is served and daily choices are available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged.

The home also provides a variety of activities for residents.

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Care Provided by Waverley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Euan Bell (Home Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Waverley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,192
    • Self-Funded Residential Dementia Care from £1,192
    • Self-Funded Nursing Care from £1,192
    • Self-Funded Nursing Dementia Care from £1,192
    • RESPITE Self-Funded Residential Care from £1,192
    • RESPITE Self-Funded Residential Dementia Care from £1,192
    • RESPITE Self-Funded Nursing Care from £1,192
    • RESPITE Self-Funded Nursing Dementia Care from £1,192

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Waverley Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Ample parking


Waverley Lodge Care Home Reviews (45)

Total of 45, showing 21-40
9.4

Waverley Lodge Care Home has a Review Score of 9.4 (9.351) out of 10, based on 13 reviews in the last 2 years. Over all time Waverley Lodge Care Home has 45 reviews.

Overall Experience

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45
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Review from Lorraine (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since 2009, 9 years.
During that time the nursing and care staff became like a second family to her.
I am her only relative and live in France so it was a huge support to me knowing she was so well cared for by the staff who knew her so well.
As her dementia developed
the carers were able to accommodate her moods and changing needs, because they knew her so well.
They always kept me informed and when the end of her life came, they treated her so gently and with such great care.

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Review from Martin S (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was there for two weeks until he passed away. During that time he was treated with care and dignity by all the staff. I am very happy with the respect and care that my dad received when personal care had to be given. At meal times my dad was also given a great choice of meals that he could have
at short notice.

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Review from P O (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day when we were welcomed to the care home, we have felt at home. The staff are absolutely fantastic. They treat our mother with complete dignity and respect and also great friendliness. She actually feels valued being there and she also feels she is safe as she has had many falls
lately, that's why she had to move from her own home. The staff assist her and give her confidence. The dining room is like 5-star dining. We have peace of mind knowing she is well cared for.

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Review from M E (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and friendly. My father had an emergency admission to Waverley Lodge and the staff were very attentive to his care needs. They provided reassurance that his needs would be met and he was treated with dignity and respect. All members of the team from carers and chef to handyman
have been very helpful in supporting my father in settling in his new environment.

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Review from Wilfred M (Son-in-law of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my mother-in-law was admitted, I knew I had picked her a good care home. I was very impressed by the attention given to her by all the staff and carers. She has now told me all the staff are lovely. I am very pleased I picked this care home for her.

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Review from Beryl G (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff - always willing to help at any time. Felt that the building could do with more heating - especially the lounge area.

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Review from Wendy S (Sister of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and admin staff very helpful and friendly.
My sister is very settled at Waverley and I'm happy that she is cared for and all her medical needs are met.

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Review from Annie D (Sister-in-law of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful and friendly at all times.

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Review from Pauline B (Friend of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On all visits, I have found my friend always clean and tidy which I know she must appreciate but may not be able to convey.

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Review from Thomas L (Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure staying here. There is so much love, help and care from the staff.

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Review from W B (Son of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted into the home February 2017. Since then she has put on weight and has started to walk again. The staff are very good with her in all aspects of her care and well-being. The home is clean and welcoming.

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Review from Noreen M (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly two years and in that time has been well looked after by caring staff. The home is always clean and plenty of food and drink having an excellent chef. The home is let down by the need of modernisation to some bedrooms and toilets and decorating needs to be done
in the near future and garden grounds outside of entrance so hopefully, the new owners will see to this in the near future.

Reply from Julie Walker, CRO at Waverley Lodge Care Home

We would like to thank the family member for the feedback. After purchasing Waverley Lodge in May 2017, we have started a program of improvements that includes redecorating bedrooms, lounges, and communal areas. We are undertaking building works in both dining rooms and will redecorate these once the work is finished. In addition, as part of our service to new residents, we personalise the décor in their bedrooms prior to them coming to live at Waverley Lodge.


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Review from John S (Husband of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in the above home for about two and a half years and on the whole, it has been a happy experience for both of us. If there have been any problems either with staff or management, they have been sorted out with little fuss.

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Review from Melvyn D (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always get a warm welcome when we come in to see my dad, staff are always friendly. My dad looks well cared for and the staff and manager are always there to talk to if we have any queries - lovely homely environment.

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Review from A B (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mam received is very good. The care and support is excellent and the staff are very caring and helpful. Rooms are kept very clean.

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Review from Ann W (Sister of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is in this care home. She is always clean in herself and also her room. Staff are all friendly and very helpful. I know that she is safe and happy where she is.

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Review from James C (Son of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in Waverley Lodge for 3 and a half years now. Staff in the care home can't do enough for residents, and there are plenty of activities for residents to do. Rooms are basic but comfortable enough and large enough.

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Review from R H (Friend of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a voluntary carer to my friend for many years, helping her by doing shopping, take her to doctor appointments, hospital appointments, also hearing tests. She is a wonderful person to be with and it has come as a shock to see how quickly she has deteriorated. Thankfully she is now being cared
for by wonderful staff here in this care home.

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Review from S M (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I am generally happy about the level of care that she receives at Waverley Lodge and the staff are very friendly and helpful. I am most certainly firmly against their plans to move my mother upstairs where the more severe dementia cases are as I feel it would be very detrimental to my mother's
own health and that she would deteriorate much more rapidly.

Reply from Julie Walker, CRO at Waverley Lodge Care Home

We appreciate that this is a worrying time for the family but as always we have the best interests of the resident foremost in our minds. After consultations between health care professionals, family and staff, we believe that moving the resident to a suite that has nurses and carers who are specifically trained in working with people who are living with dementia, to be the appropriate avenue to take.


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Review from Angela O (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly atmosphere. Carers are very helpful and look after my mother well.

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Current Review Score: 9.4 (9.351)

Overview of Review Score

The Review Score of 9.4 (9.351) out of 10 for Waverley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.351 for Waverley Lodge Care Home is calculated as follows: ( (84 Excellents x 5) + (46 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 154 Ratings = 4.351

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Sue Mackinder

Job Title: Home Manager

Joined: 2023

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Sue has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Sue uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sue said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Waverley Lodge, Sue would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.