Wheatfield Court

Wheatfield Road, Westerhope, Newcastle upon Tyne NE5 5HQ
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9.7 73 Reviews
  • Wheatfield Court, Newcastle upon Tyne
Wheatfield Court Care Home is situated in pleasant surroundings in the Westerhope area of Newcastle. It is within easy reach of the Durham Heritage Coast to the North, and the North Yorkshire coast to the South.

The highly committed and dedicated staff at Wheatfield Court work hard to deliver a caring and compassionate service, with a family-orientated approach to their work.

Residents are encouraged to remain physically and mentally active, to the best of their ability and the team works hard to accommodate the needs of all the residents, with a range of activities for them to enjoy in-house. There are also lots of activities available to the residents in the community.

Wheatfield has a wide range of residents, with varying capabilities and needs. Wheatfield Court provides nursing packages that are maintained by an advanced care team for residents with more complex needs. Respite and palliative services are also available.

The staff are very proud of the service they offer and work hard to create respectful relationships and strong bonds with families, visitors and professionals.

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Care Provided by Wheatfield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adele Lusher (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wheatfield Court Reviews (73)

Total of 73, showing 1-20
9.7

Wheatfield Court has a Review Score of 9.7 (9.723) out of 10, based on 25 reviews in the last 2 years. Over all time Wheatfield Court has 73 reviews.

Overall Experience

  • 53
  • 17
  • 2
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  • 1

Date Published

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Review from S H (Sister of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of my brother's needs are met. The staff work hard to please the residents, i.e. outings, activities, e.t.c. Care and attention, personal care and rooms are very well kept. There is a warm welcoming feeling from the staff, who are very friendly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your review and kind words about the team, your lovely feedback will be given to all the team.


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Review from L N (Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thanks NHS staff enough and all the staff for all you've done for me. Will never forget all of you. With lots of love. xxx

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your wonderful 5-star review, your lovely feedback will be given to all the team.


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Review from J I (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mam's arrival at Wheatfield Care Home, the care and attention mam has received has been excellent. All issues that we (her family), have raised, have been quickly resolved. We have found all the staff including the management, to be friendly, professional, approachable and caring. Mam has been
treated with respect and dignity. They have built up a relationship with her and her relatives who are kept updated when she's had a "good day".

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your wonderful review - we are thrilled to hear you are happy with the care and attention from our Wheatfield Court team. Your lovely feedback and kind words will be shared with all the team.


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Review from G B (Son of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and staff, giving excellent care, very attentive to all family members, makes you welcome and always a smile and hello. Never seen Dad so happy, plenty of activities and he loves Elvis.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your amazing 5-star review - we are over the moon to hear your dad is happy and loves Elvis as much as we do! Your lovely feedback and kind words will be shared with all the Wheatfield Court team.


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Review from Neville R (Respite Resident) assisted by family/friend published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints, staff were excellent and I was looked after extremely well. All the staff are an absolute credit to the industry. Thank you everyone!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review and wonderful ratings, your feedback will be passed to our Wheatfield Court team.


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Review from F M (Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to express my gratitude having the privilege to stay at Wheatfield Court, being so cared for by the staff, with consideration so deep as if I had been a much loved relative. En-suite made us confident at all moves privately out of sight of other residents and visitors.

Reply from Sarah Mckenzie, Regional manager at Wheatfield Court

The staff at Wheatfield Court will be delighted to hear your review. Thank you for taking the time to write this, we appreciate your feedback.


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Review from C P (Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I came to Wheatfield following knee surgery. I live alone and would have found it very difficult to manage without the care and support of your excellent team. They were pleasant, kind and very professional and enabled me to get on my feet and get back to my home and society. It is very important
we keep this type of facility to enable people like me to become active again.

Reply from Sarah Mckenzie, Regional manager at Wheatfield Court

Thank you for this lovely review. I will pass this on to the team at Wheatfield Court.


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Review from S M (Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Wheatfield Court a year ago following a fall which left me with spinal injuries. the care I have received has made the slow recovery of some abilities possible. My room is en suite, has a TV and has wifi. The food is wholesome and there is choice and dietary options.
The staff here are kept
up to date and proficient with regular training sessions. We are encouraged to socialise in either of the two lounges - so you can just chat, enjoy the safe and pleasant garden or join in the various activities in the designated lounge. These include arts and crafts. table games and on Sundays in one lounge a broadcast TV service is transmitted.
There are regular outings to places of interest in wheelchair adapted buses. We receive special celebrations and cake on birthdays etc.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review, your wonderful feedback will be passed to our team.


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Review from Neville P (Resident) assisted by family/friend published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Wheatfield Court I have received far more than I expected from all the staff from the medical team to all the other staff. The care has been excellent from everyone. The food has been exceptional, compliments to the chef.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your amazing 5-star review and lovely words about all our team, your praise of their work will be shared with them all.


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Review from O C (Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very helpful, 1st class!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your 1st class review, your wonderful words and feedback will be passed to our Wheatfield Court team.


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Review from I J (Respite Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only a resident for one week, was expecting two weeks but satisfactory, would of had another week, especially for the physio, but overall, satisfactory and made new friends.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review and feedback that will be passed to our team.


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Review from Christine H (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention paid to my friend has been exemplary. Nothing was too big an ask. Not only was her physical comfort looked after, but her social and emotional needs were also addressed. I have witnessed genuine care, compassion and respect shown by all the staff involved. Added to this, the staff
were always very welcoming to me, helpful and supportive.

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Review from Julie R (Friend of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to many care homes and I can honestly say Wheatfield Court is one of the best. The staff and management are caring, lovely and professional. The staff on the Bronte Nursing Wing are amazing and the care they have given my friend is fantastic. The whole care home is clean, no smells, nice
food and amazing staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your amazing response, your fantastic feedback will be passed to all the team.


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Review from George L (Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving here in November 2023 I have been made to feel welcome which has helped me to quickly settle into my new home. I now look forward, with confidence to the future.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review and kind words that will be passed to all our team.


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Review from Robert G (Son of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your fantastic 5-star review and feedback that will be passed to the team.


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Review from Claire W (Granddaughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran spent some time in Eden before moving into Wheatfield towards the end of 2023. I speak on behalf of my gran and the entire family, we can't thank the staff, carers, nurses and management for everything they have done. You treat my grandma with dignity, respect, genuine love and care. My gran
is very happy, so happy she called Wheatfield, 'home', something we never thought would be possible. My gran made the decision to move in full-time as she felt safe and her quality of life was better. She has only been there a short time but I am so impressed by everything, the staff are attune to my grandma's health needs and I strongly feel their quick response has prevented my grandma from further hospital admissions and got her through the winter months. She has been able to personalise her room to which she has said is just perfect. The communication is outstanding. We see everyone at Wheatfield as our extended family. We have landed on our feet with the manager and the team!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review, your praise and amazing feedback will be passed to all our team.


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Review from V N (Respite Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second time in Eden Court. I was here a year ago when I received the same excellent care and attention from all members of the staff whether they were nurses, carers or members of the cleaning team.
It is a happy caring establishment where you as a patient feel valued and respected.

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Review from M A (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wheatfield Court is perfect beyond words, management, carers, cleaners kitchen staff are all amazing. The care is very high standards. Everyone is so friendly and helpful nothing is any bother. It's so good for my family knowing my mam is being looked after in her last years.

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Review from D C (Respite Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very rewarding and pleasant stay in this home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your wonderful 5-star review! Your lovely feedback will be shared with all the Wheatfield Court team.


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Review from L W (Husband of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this home. My wife has dementia and has been treated with kindness and care by all the staff nothing has been too much trouble.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review and fantastic feedback that will be passed to the team.


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Wheatfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Wheatfield Court is calculated as follows: ( (228 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 296 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wheatfield Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Wheatfield Court

What types of Care is Wheatfield Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wheatfield Court provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wheatfield Court have?

There are 58 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wheatfield Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wheatfield Court to the centre of Newcastle upon Tyne?

3.6 mile(s) as the crow flies, distance by road may be significantly further.