Wheatfield Court

Wheatfield Road, Westerhope, Newcastle upon Tyne NE5 5HQ
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9.7 73 Reviews
  • Wheatfield Court, Newcastle upon Tyne
Wheatfield Court Care Home is situated in pleasant surroundings in the Westerhope area of Newcastle. It is within easy reach of the Durham Heritage Coast to the North, and the North Yorkshire coast to the South.

The highly committed and dedicated staff at Wheatfield Court work hard to deliver a caring and compassionate service, with a family-orientated approach to their work.

Residents are encouraged to remain physically and mentally active, to the best of their ability and the team works hard to accommodate the needs of all the residents, with a range of activities for them to enjoy in-house. There are also lots of activities available to the residents in the community.

Wheatfield has a wide range of residents, with varying capabilities and needs. Wheatfield Court provides nursing packages that are maintained by an advanced care team for residents with more complex needs. Respite and palliative services are also available.

The staff are very proud of the service they offer and work hard to create respectful relationships and strong bonds with families, visitors and professionals.

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Care Provided by Wheatfield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adele Lusher (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wheatfield Court Reviews (73)

Total of 73, showing 21-40
9.7

Wheatfield Court has a Review Score of 9.7 (9.723) out of 10, based on 25 reviews in the last 2 years. Over all time Wheatfield Court has 73 reviews.

Overall Experience

  • 53
  • 17
  • 2
  • 0
  • 1

Date Published

73
5
13
25
48

Review from C C (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care. We needed something between the hospital and home and this was exactly right. The nurse explained everything clearly when we arrived and the staff were always helpful and friendly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for such a wonderful review, your fantastic feedback will be passed to the team.


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Review from Deborah F (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into the care home following a fall, she was there for a month, the care and rehabilitation was outstanding. Every member of staff from the cleaner to the sister was so friendly and respectful and my mother was well cared for and happy there. Nothing was too much bother, they
are all a credit to the social care sector.

Reply from Sarah Mckenzie, Regional manager at Wheatfield Court

Thank you for the lovely review. We will pass this on to the team who will be delighted at this feedback.


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Review from M B (Respite Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have been a resident of Eden Court. I can honestly say, the standard of care is brilliant. Following a leg amputation, the staff have installed confidence in me to return to my own home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

This is wonderful to hear - thank you for your lovely review.


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Review from Lorraine R (Respite Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred here from the hospital when initially I thought that I was being discharged. I was pleasantly surprised when I arrived to see how immaculately clean Eden Lodge was and I was very overwhelmed by all of the kindness from every single member of staff from the daytime staff all the way
through to the night staff, who work extremely hard 12-hour shifts, for very little wages. I would like to thank everybody who looked after me while I stayed at Eden Lodge. Thank you all so very much.

Reply from Sarah Mckenzie, Regional manager at Wheatfield Court

Thank you for your lovely review. I will ensure your comments are passed to our team at Eden Court.


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Review from T G (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with all aspects of the care home.

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Review from Thomas M (Respite Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here I have had a very good experience. Well looked after by all the staff, especially in the dining room and by the physiotherapists. I have enjoyed my stay at Eden Court at Wheatfield Court.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review and positive feedback, this will be passed to our team.


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Review from Dorothy B (Resident) assisted by family/friend published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming care facility. The staff have been very, helpful and supportive. Doctors have been amazing, and nurses are so helpful, caring communicative with family. Lovely activities, quizzes, beauty and parties. Felt so welcome. If there were any negatives it would be the carpets could be cleaner
and fresher and brighter bedding.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review about our team and 5 star scores, these will be passed to our Wheatfield Court team. I will also pass on your feedback to see if this is something we can improve for you.


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Review from David S (Son of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home.
Very confident about my mother's care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your 5-star review - this will be passed to the team.


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Review from Ralph Y (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service and care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review - your amazing feedback will be passed on to the Wheatfield Court team.


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Review from Alice D (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review - your amazing feedback will be passed on to the Wheatfield Court team.


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Review from Gloria H (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a permanent resident at Wheatfield Court Care Home in October 2022. All the staff in this care home are all very pleasant, caring and very approachable. My mum is happy and and it makes life easier when you know that, she is being well cared for, she mostly joins in with the other residents,
her friends, in the activities but has her own space when she wants it. The local area is nice to be able to take her out to, weather permitting. I feel we are very lucky to be given a place here for her. Thank you to the whole team for taking care of her.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely feedback and comments, these will be passed to our Wheatfield Court team.


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Review from K T (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Many meetings about the care of my mum and concerns, a serious complaint was made in October 2021 regarding an agency nurse, as the local team were very good. After many reminders regarding this complaint, telephone calls, emails etc, we were assured all this was in hand by the manager of this home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for taking the time to review us and for your positive feedback about our in-house care team. Wheatfield Court has a new manager who is looking forward to continuing the high level of care in our home. Your complaint has been fully investigated in line with our procedures and the agency in question informed.


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Review from P J (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made very comfortable.
all staff are very caring and compassionate.

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Review from Paul W (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the Eden Court floor of Wheatfield Court on 2nd Oct, she subsequently moved down to Wheatfield when her health deteriorated. I'm very happy with the care mum received and the support our family was given. The service is short of full-time permanent staff like most in the Health
and Social Care sector, however, the staff worked extremely hard to supply our mum with the best care possible. My mum passed away in the early hours of the morning of 3rd December but I feel I need to take time to say thank you to all staff involved in mums care over the last two months, yesterday and the early hours were obviously distressing for my family, the staff did there very best to make mums last hours comfortable and to support the family through this time, Thank you again to all the staff with a special thank you to the lady who supported myself and cared for mum on the night shift last night.

Reply from Sarah Mckenzie, Regional manager at Wheatfield Court

Thank you so much for your kind words, your mum will be missed by the team.


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Review from Cora S (Daughter of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I advise anyone thinking of putting a loved one in this facility not to. My mother spent 24 hours in this place and the staff can not care for the very basic of needs of their residents. A patient waited over 45 min for the toilet, the place should be shut down and the staff need to be sacked. My opinion
of this place is absolutely disgraceful. Don't use this care home if you want a loved one taken care of. They are not what they seem.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your review. We are sorry you feel your experience was not on a level you expected from us, however, we are pleased to say that many of our residents (and families) are very happy with the care at our home. We wish you and your mother all the best in the future.


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Review from Jon C (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was brought to Wheatfield Court a few weeks ago, and all the staff have treated my mam with care, as well as being very honest and caring with us family members. My mam was in palliative care during her stay. Thank you to all the staff who cared for her and us every day we visited.

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Review from Lance R (Respite Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care in all departments, nothing is a problem in the care department - lovely staff. Really professional medical staff who show professional care.

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Review from Muriel L (Resident) assisted by family/friend published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here five weeks and I am very happy and I feel very safe. I love the view from my room. The staff, on the whole, are nice.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

This is very lovely to hear, I will pass your kind words to our Wheatfield Court care team.


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Review from N T (Son of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the week of Thursday 12th and 13th both times I had my visit I found the two carers on duty were amazing with my mam. On the 12th, the carer was chatting away to my mam, making her smile and laugh and making her feel like she was the only person in the room who mattered. She was great. On the 13th,
the same girl was on duty along with a male staff member. Both of these carers are younger and they attended to my mum's needs to a high standard. I feel somewhat this report does not give the guys in Wheatfield Court justice in what they do.

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Review from Geoff R (Cousin of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a long time of not being able to get to a residents relations meeting due to Covid, we were greeted with so much enthusiasm for the future, the manager and her staff were upbeat and well organised. The plans for the way forward after this long journey seem really good, the home was clean and tidy
and our relation was looked after. Thanks!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

What a lovely review to read - I will make sure your kind words and positive feedback are passed on to our Home Manager and team, thank you!


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Wheatfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Wheatfield Court is calculated as follows: ( (228 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 296 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wheatfield Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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