Wheatfield Court

Wheatfield Road, Westerhope, Newcastle upon Tyne NE5 5HQ
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9.7 73 Reviews
Wheatfield Court Care Home is situated in pleasant surroundings in the Westerhope area of Newcastle. It is within easy reach of the Durham Heritage Coast to the North, and the North Yorkshire coast to the South.

The highly committed and dedicated staff at Wheatfield Court work hard to deliver a caring and compassionate service, with a family-orientated approach to their work.

Residents are encouraged to remain physically and mentally active, to the best of their ability and the team works hard to accommodate the needs of all the residents, with a range of activities for them to enjoy in-house. There are also lots of activities available to the residents in the community.

Wheatfield has a wide range of residents, with varying capabilities and needs. Wheatfield Court provides nursing packages that are maintained by an advanced care team for residents with more complex needs. Respite and palliative services are also available.

The staff are very proud of the service they offer and work hard to create respectful relationships and strong bonds with families, visitors and professionals.
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Care Provided by Wheatfield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adele Lusher (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wheatfield Court Reviews (73)

Total of 73, showing 61-73
9.7

Wheatfield Court has a Review Score of 9.7 (9.723) out of 10, based on 25 reviews in the last 2 years. Over all time Wheatfield Court has 73 reviews.

Overall Experience

  • 53
  • 17
  • 2
  • 0
  • 1

Date Published

73
5
13
25
48

Review from Annie P (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having stayed at Wheatfield Court for just over one month I found it quite relaxing!
The atmosphere was very friendly also great care taken regarding medication given out.
Both staff and residents merged well together also a good understanding of various needs taken into consideration. Happy atmosphere
always! Thanks for everything!

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Review from D M (Resident) assisted by family/friend published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good room. Lovely staff. Very caring.

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Review from Eileen D (Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Eden Court was very good. Food good and varied. Staff caring and friendly. My only criticism - not enough staff to cope with the varied tasks they have to perform. Definitely need more!

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Review from N B (Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, was able to walk along the corridor. Hasn't improved since coming home.

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Review from Susan R (Friend of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Nursing Home is amazing, the care of staff towards the residents is completely outstanding. Nothing is too much trouble. Friendly and welcoming reception. Clean, light and airy. Very clean and always smells fresh. The staff receive very good training and the Manager has an open door policy for
staff and relatives. There is always activities going on either within the Home or trips out to local venues of interest to the Residents. Would highly recommend anyone to view this Home if requiring a Home for their loved one.

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Review from C W (Daughter-in-law of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and welcoming, nothing is a bother. My mother in law has been a resident approx 18 months and loves the interaction and trips out.

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Review from Alistair S (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so confident in the manager and staff of the establishment that I would recommend it to anyone.
The care - First class
The staff - First class
The food - First class
The security - First class
Finally, this home is so professionally run, it is a credit to all concerned.

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Review from Robert R (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother is receiving on a daily basis.

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Review from Joanna B (Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1, everyone was wonderful and caring. The food - no complaint. Not 1 fault in anything.

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Review from Sharon B (Niece of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all of the staff here. My uncle has been in their care for 17 months. He went in as end of life. They picked him up persevered with his eating habits which was hard. They all made him part of a family in there. We could always leave after visiting and know he would be fine.
I really cannot thank you, lasses, enough. He passed away on the 5th February 2018.

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Review from Aileen L (Relative of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very were very welcoming, sociable and extremely sympathetic when our father passed away. Overall service was extremely superb.

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Review from L C (Wife of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff amazing the care my husband received was the best. His needs and wellbeing until he died were just the best I could have hoped for. I can't thank them enough. I went to visit the staff and completed the form, I just had to tell you what a great place it is.

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Review from Jill L (Daughter of Resident) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my Dad was only at Wheatfield Court for two days before he passed away. However the kindness and compassion shown by the team here was fantastic. Nothing was too much trouble and their efforts to make my Dad as comfortable and dignified as possible were excellent.


The cleanliness is excellent

as are the facilities.


The way they are with their regular residents is lovely, they have fun, show such care and compassion and are everything you could ask for.


These people are carers in the true sense of the word.


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Wheatfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Wheatfield Court is calculated as follows: ( (228 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 296 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wheatfield Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016 More details

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