Woodley Hall

1 Gill Court, Brunswick Village, Wideopen, Newcastle upon Tyne NE13 7DU
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8.7 11 Reviews
  • Woodley Hall, Newcastle upon Tyne
Woodley Hall is a charming accommodation that has benefitted from significant investment and refurbishment, making the most of its homely qualities for adults with residential care needs which may include Dementia.

There are a selection of lounges where residents can enjoy home-cooked meals, numerous activities or welcoming loved ones. There is also good wheelchair access and assisted living aids to further help with mobility.

All care is organised to be bespoke, with skilled and friendly care professionals getting to understand each individual's needs and preferences.

The home welcomes viewings at anytime, please contact the home manager who will be pleased to explain in person what the service can offer in terms of personalised support.

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Care Provided by Woodley Hall

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ashleigh Vivian (Manager)
  • Admission Criteria
    • local authority. CHC Private self funder for residential care and residential Dementia care
    • Ages 55+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Woodley Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • FEE PAYERS
    1400 PER WEEK INCLUDES
    Free hairdressing chiropody and transport for hospital admissions
    free wifi for all private self funding residents.
  • (these prices are only a guideline, please contact Woodley Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting but discourage visits at meal times as the home has a protected mealtimes policy


  • Parking

  • Free onsite


Woodley Hall Reviews (11)

8.7

Woodley Hall has a Review Score of 8.7 (8.689) out of 10, based on 4 reviews in the last 2 years. Over all time Woodley Hall has 11 reviews.

Overall Experience

  • 6
  • 4
  • 0
  • 0
  • 1

Date Published

11
1
4
4
7

Review from C L (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience during September 2024 doesn't differ from my experience since my mum moved into Woodley Hall some 14 months ago. I visit several times a week and see nothing but my mum and other residents being treated with the utmost care and respect. Both management and staff are very friendly and are
always more than happy to help with any issues or questions. I may have and are quick to get in touch if they feel there is anything I need to know. It is a small home but this gives it a more personal feel, there is a lot of laughter and a lot of staff have worked there for a number of years which helps too. More like a 'Home from home'. I couldn't ask for more.

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Review from Paul D (Son-in-law of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has had 4 periods of respite care in Woodley Hall. It's been really beneficial to him and the family. The staff have made every effort to get to know our relative and have a good understanding of his needs. They have consistently treated him with care and respect.

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Review from Dorothy H (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been a resident at Woodley Hall for almost six years. I am currently happy with her care. There have been a few ups and downs over the years, this, in part, is because until you experience Alzheimer's, you are unaware of the change your loved one will go through. There have been two members
of staff who I have been unhappy with, and I have spoken directly to management. I could not care for my mam, and I am grateful that the staff can do that for me and my mam.

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Review from Keith A (Husband of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Woodley Hall since May 2019. On admission, her Alzheimer's Disease was moderate. She was active, able to engage in conversation, take part in activities and resistant to personal care. The perseverance and good care that the staff showed made a big difference in her
quality of life. She settled in. Covid restrictions reduced - and for a time stopped - my visits. However, knowing that she was safe, well cared for and loved helped me to deal with this.
Her disease has progressed during her residence and she now says little, sleeps a lot and has little meaningful engagement. This has not altered the home's approach to treating her with dignity, promoting independence and practising personalised care. Over the last 5.5 years, there have inevitably been a few minor issues but these have been dealt with promptly and to my satisfaction. This is due in large part to the good relationship that I have formed with the manager and staff.

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Review from Helen J (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have had to take the drastic step of removing our 91-year-old dad from Woodley Hall. He has dementia so the last thing we wanted to do was to go through the upheaval of transferring him to another home. The home is nicely appointed and newly decorated but the care standards fell very short of our
expectations.
1. Basic care - dad was often found in an unkempt state.
2. Communication with senior staff even basic information was not relayed to the family.
3. Issues involving safeguarding. We have attempted to address these issues with senior management and the company but have had to escalate all the issues further.
We found some members of staff to be approachable and kind but others lacked any kind of empathy and understanding. It is with regret that we cannot recommend Woodley Hall.

Reply from Steve Smith, Operations Manager at Woodley Hall

We are very disappointed that we were unable to meet the expectations of the reviewer however every effort was made to discuss the issues raised with the reviewer. The 91 year old had lived in the home for a number of years without any previous issues being formally raised and we are sorry they have now left. The reviewer recently made a complaint and this was investigated and responded to formally, and a meeting arranged to discuss any areas of concern. Staff have always tried to communicate but the reviewer tended to get aggressive on some occasions and therefore staff had to distance themselves on some occasions. Following the meeting it was agreed to meet again to gauge progress. Unfortunately the reviewer removed their relative before this follow up meeting could occur. We strive to provide the best care and support consistently and always with the best intentions and this is the first time we have ever had a resident removed for unsatisfactory care.


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Review from Lesley T (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was in Woodley Care home for 6 months, initially for 2 weeks respite, but as she settled well and her health improved, she remained until she died.
Woodley has changed my opinion of a care home, the staff showed nothing but respect for my mother and always treated her with dignity.
Her well-being was paramount, and medical assistance was called for immediately it was required.
The meals were of excellent quality and variety.
Weekly activities were planned from manicure to singers, hairdressing was available, opticians and chiropodist.
Every time we visited the home was clean, and Mam's room was always clean and tidy.
Nothing was ever too much trouble for the staff, even though the residents could have special needs.


Every staff member did their job with a smile on their face, laughing and singing with the residents, it was a big happy family.


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Review from Doug S (Son of Resident) published on 11 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my review is from July when I visited my mum, I live in Belgium and phone my mum every couple of weeks. The staff are always extremely pleasant and friendly when I phone and they always bring my mum to the phone when she is awake. My father visits 2 or 3 times a week and the staff are always
very helpful to him and it is of great relief to us that we feel my mum is getting such excellent care 24 hours a day. She has settled in very well since her move from Wylam and she likes the staff and food.

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Review from T R (Daughter of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and the staff are caring and always very helpful.

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Review from P B (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodley Hall provides a family atmosphere. The size is perfect for the needs of my mother. The staff are brilliant, very caring, professional and reliable. As a relative I am able to visit at anytime, feel very welcome and confident that any issues with care would be dealt with in a confidential manor.

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Review from M M (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a small and friendly care home. The staff are particularly nice, very caring and approachable. As soon as you ask something (e.g mam needs to go to the toilet or wants a glass of milk) they oblige immediately. The home is always very clean and does not smell in any way.

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Review from Carole D (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodley Hall care home is very welcoming both for residents and visitors. The caring staff are the essence of the home, they treat the residents as if they were part of their own family, whilst still maintaining a respectful, professional approach. I can't thank them enough for the way in which they
have cared for, supported and helped my mother to settle in and regard Woodley Hall as her home. She now feels secure, less anxious and is being very well cared for. This has given me and the rest of the family huge peace of mind after a very stressful time.

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Current Review Score: 8.7 (8.689)

Overview of Review Score

The Review Score of 8.7 (8.689) out of 10 for Woodley Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.362 for Woodley Hall is calculated as follows: ( (23 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.327 Points relating to the number of positive Reviews for Woodley Hall is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 4 Positive Reviews ÷ 4.2 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Ashleigh

Ashleigh Vivian

Job Title: Home Manager

Joined: 2014

I have worked at Woodley Hall Care Home since 2014, I progressed from care assistant to Home manager in March 2020 and I am currently working towards my Diploma in level 5 Management. I support an open-door policy here at Woodley Hall and always try to support residents, their families and our staff team.


Donna

Donna Denby

Job Title: Deputy Manager

Joined: 2021

I started working at Woodley Hall Care Home in June 2021 as a nights senior then came onto days as a senior, in January 2022


The Deputy Manager role became vacant in 2022 and I was successful in my application.


I was offered the role of Deputy Manager and I have never looked back. I currently work in the office and directly with residents and support the staff, residents and families to the best of my knowledge. I will be working towards my level 5 in Management in the near future.


Frequently Asked Questions about Woodley Hall

What types of Care is Woodley Hall registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodley Hall provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodley Hall have?

There are 21 Single Rooms.

What are the Facilities & Services at Woodley Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodley Hall to the centre of Newcastle upon Tyne?

5.4 mile(s) as the crow flies, distance by road may be significantly further.