Wordsworth House

Clayton Road, Jesmond, Newcastle upon Tyne NE2 1TL
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9.7 44 Reviews
  • Wordsworth House, Newcastle upon Tyne
Wordsworth House is situated about half a mile from Newcastle city centre in a pleasant suburb.

The home has good public transport links and is close to Newcastle central station.

Visitors are given a warm and welcoming reception, with a smile and a cup of tea or coffee.

The needs of residents are very quickly assessed in relation to where they want to be and the people they need to talk to. The team are always smiling and they interact with residents in a warm, friendly and loving manner. They are genuinely interested in finding out about their past experiences, their likes and dislikes, and so on.

It’s important to the home to ensure their residents are empowered and given as many choices as possible. They have a very full activities programme which includes a bridge club, art classes, animal therapy, and much more. Residents are encouraged to socialise in the true sense of the word.

Osborne Road is a trendy area nearby, with nice shops, bars and cafes, which residents often walk up to, to have a cup of tea, a cream cake and a natter. The community around Osborne Road know the residents and interact well with them.

Wordsworth House is very much part of the local community and they have strong links with schools and church groups. Some local businesses go to the home so that residents who aren’t able to leave the home can do some shopping.

Residents are also involved in the running of the home, helping setting tables for meals and doing many other activities.

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Care Provided by Wordsworth House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Coull (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Wordsworth House Reviews (44)

Total of 44, showing 1-20
9.7

Wordsworth House has a Review Score of 9.7 (9.667) out of 10, based on 20 reviews in the last 2 years. Over all time Wordsworth House has 44 reviews.

Overall Experience

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Date Published

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Review from Louise D (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was genuinely impressed and deeply moved by the care at Wordsworth House. I was apprehensive about my mother going into a home, but the staff exceeded all my hopes. They weren't just hardworking and professional-they brought kindness, patience, and even humour, making an immense difference. With 24/7
access, I visited at all hours and always saw genuine care. The staff truly valued the residents, creating a warm and compassionate environment. When my mother sadly passed away, their support was exceptional. They handled everything with such understanding, knowing exactly how to comfort each of us. I am profoundly grateful I chose Wordsworth House. The kindness, humour, and dedication of the staff made a difficult time so much easier, and I cannot thank them enough.

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Review from M C (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eevryone at Wordsworth House treats my mum with genuine affection and concern for her welfare. Although bedbound and suffering form dementia, staff chat to her, are cheery and encouraging. On visiting Wordsworth House, I find it reassuring that all staff, on any floor, know her by name and are interested
in any comments and any concerns. Staff are proactive and communicate any issues to me in a timely fashion, either verbally or by telephone. Wordsworth House has been a very good choice of care home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your fantastic review and feedback about our Wordsworth House, your lovely comments will be passed to the team.


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Review from K K (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially went in for respite due to the death of my mother. Every request I made to the staff was carried out. The staff were excellent, friendly and treated him with care and humour which I appreciated. He ended up staying for 11 months and passed away in their care. I cannot thank the staff
enough for all they did and will always be grateful for the care my dad received.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for taking the time to leave such a lovely review for our team, your words will mean the world to the team.


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Review from L M (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall staff have been great although I think there should be more than two staff on Dad's floor for breaks, workload and safety. And more food options.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and important feedback, this will be passed to the Home Manager and team. We are in the launch phase of our brand new menu project across our homes and look forward to introducing this into Wordsworth House very soon to develop our food options.


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Review from G M (Son of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and kindness, often good-humoured is quite evident.

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Review from John H (Son of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my mother receives the best standard of care possible. My mother requires assistance with all aspects of daily life and always presents as clean and tidy. She seems comfortable and content. Each member of staff is respectful, courteous and friendly. There is a real affection in each interaction.
We as a family are extremely grateful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and kind words, your feedback will be passed on to the team.


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Review from M B (Brother of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints to say about this care home.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

The team at Wordsworth House will be pleased to receive this feedback. Thank you.


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Review from Gail W (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very well-kept care home. The staff are caring to the residents and always willing to help. I have had no concerns and would always speak to the manager if I did. My mother is settled and staff know her needs. Even the domestic staff go above their duty for the residents.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for this lovely review. The team at Wordsworth will be delighted to hear this.


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Review from Brenda D (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at home for less than three weeks. She was well looked after. The staff were all amazing and caring. All the staff I encountered were friendly and welcoming. My mum never got the chance to take part in any activities as she was quite poorly, so I cannot comment. Overall, a lovely comfortable
home with great staff who are caring and friendly.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your review. We will pass this over to the team at Wordsworth House.


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Review from Doreen M (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident at Wordsworth House for almost two years, until she died in February 2024, at the age of 102 years. Although Mam was diagnosed with dementia and had mobility problems, she was alert and interested in many topics. My sister and I were so happy with the wonderful care she was given
during her time at Wordsworth. The staff were all kind, patient and caring at all times, and always showed respect and preserved Mam's dignity. We will always be grateful to them.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Our deepest sympathies are with you and your family at this time. Thank you for your kind words and lovely review, which will be passed on to our team; your mum will be missed at Wordsworth House.


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Review from Susan R (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in Wordsworth for nearly two years up until she sadly passed away in February. During her time there, she was very happy and enjoyed getting to know the staff, some of whom became more like friends to both her, me and my sister. I am so grateful to all the staff for their excellent care and
support. They always treat Mam with kindness, patience, humour, encouragement and dignity. Always willing to go the extra mile.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Our deepest sympathies are with you and your family at this time. Thank you for your kind words about our team, which will be passed on to our Wordsworth House team.


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Review from C C (Wife of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care by wonderful, caring people. Everyone was kind, efficient and helpful. I cannot thank the staff enough for all their hard work.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and amazing feedback - this will be passed on to all our team.


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Review from R T (Brother of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Wordsworth House Jesmond for looking after my brother with terminal cancer. His wife died on New Year's Day 01/01/2023. He was in the home for eight glorious months they made him and my family very welcome. Could not thank the staff enough. He loved all the staff both
day shift and night shift. Thanks very much.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your kind words. The team at Wordsworth House will be delighted to hear this


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Review from M A (Brother-in-law of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express our gratitude and praise for the care and nursing given to my brother-in-law while he was in the care of Wordsworth House in Jesmond. All the staff were fantastic with the way they looked after him, he wouldn't have lasted so long without him staying at this home.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for taking the time to write this lovely review. I will pass this on to the team in Wordsworth House who miss him greatly.


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Review from Margaret O (Niece of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how wonderful this place is. Everyone at Wordsworth House care for the residents as if they were their own family member. My uncle came here January 2023 and very recently lost his battle with cancer. Every single team member loved him and his fantastic sense of humour. He did not
want to leave and felt as though everyone was an extended family member. Thank you from all of the family for making my uncle feel so special from the minute he came to you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

We are so sorry for your loss, he will be very missed by all at Wordsworth. Your lovely comments will be passed to all our care team.


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Review from J M (Friend of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the service user I support is unable to communicate, it's very important to me that staff keep me informed between visits if anything they think I need to know. Because they do this, I'm reassured to feel that they genuinely care about his health and welfare.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review; your feedback will be passed on to the team.


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Review from S W (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Wordsworth House for over two years. The staff provide an excellent level of care and work very hard. They are very caring and kind. My father is happy there. I would highly recommend Wordsworth House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and kind words that will be passed to our Wordsworth House team.


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Review from Jonathan H (Son of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Wordsworth House for over 3 years.
I cannot speak highly enough about Wordsworth House and the team.
Overall care for my father has been outstanding.
Wordsworth is clean and lovely a feeling of "warmth" for residents from the team/staff.
Very kind staff, that genuinely
care for residents in Wordsworth House and my father formed close attachments to staff members in the care home.
My father loved the food and always left clean plates.
Wordsworth is in a lovely "leafy" location, with great grounds and my father enjoyed the bird table I was allowed to put in the grounds so he could watch the birds from his window.
Wordsworth is in a great location in Jesmond, Newcastle, and a 2 minute walk from Wordsworth House is a street of cafes/shops if you as a visitor need to walk out and take a break.
Always offered a tea or coffee or biscuits every time I visited my father.
As I have said before I cannot recommend Wordsworth House more highly.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your lovely review. We are very proud of the quality of care your father has received. The team will be delighted to receive this feedback.


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Review from Margaret A (Sister of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was taken in as a resident in January 2023. His care and welfare have been provided by a wonderful team of staff, from everyone working at Wordsworth House, even down to the cleaners who are always careful and diligent in their duties. I would have no problem in recommending Wordsworth House
to anyone needing care for themselves or their relatives.

Reply from Sarah Mckenzie, Regional manager at Wordsworth House

Thank you for your wonderful feedback, this will be passed to our team at Wordsworth House


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Review from J P (Cousin of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative who suffers from dementia is comfortable and content. The home keeps me informed on a regular basis of her situation and needs. As a relative it is essential to know she is in a secure and safe environment, which gives peace of mind.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wordsworth House

Thank you for your lovely review and kind words, your feedback will be passed on to the team.


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Wordsworth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Wordsworth House is calculated as follows: ( (167 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 234 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wordsworth House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Wordsworth House

What types of Care is Wordsworth House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wordsworth House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wordsworth House have?

There are 78 Single Rooms.

What are the Facilities & Services at Wordsworth House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wordsworth House to the centre of Newcastle upon Tyne?

1.1 mile(s) as the crow flies, distance by road may be significantly further.