Appleby Care Home

Military Road, North Shields NE30 2AB
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8.1 46 Reviews
  • Appleby Care Home, North Shields
Appleby Care Home in North Shields offers people with care needs a welcoming friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Appleby Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Leonard (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2017

Funding & Fees Guide for Appleby Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250
  • (these prices are only a guideline, please contact Appleby Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Appleby Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Appleby Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Appleby Care Home Reviews (46)

Total of 46, showing 1-20
8.1

Appleby Care Home has a Review Score of 8.1 (8.050) out of 10, based on 3 reviews in the last 2 years. Over all time Appleby Care Home has 46 reviews.

Overall Experience

  • 32
  • 10
  • 1
  • 1
  • 2

Date Published

46
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Review from George J (Husband of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the beginning my wife has enjoyed her time in Appleby. Her unsolicited statement was "she felt content, safe and praised the care workers."
I feel that a happy and home-from-home atmosphere prevails.
My wife and I are happy to remain in the care of the staff and providers at this care home.

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Review from David J (Son of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has found her forever home at Appleby Care Home. We tried another care home in the area first that looked beautiful but it didn't come close to the fantastic level of personal care shown by all the staff at Appleby.
Don't want to pick any of the staff out for praise because they all do a fantastic
job however, the handyman and the health care assistant are excellent.

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Review from Janette O (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting Appleby Care Home a few weeks ago on a scheduled visit and having a very useful, detailed and reassuring one-to-one chat with the manager, I popped in again for a surprise visit on a Sunday afternoon and found Mum in very good spirits. Everyone on duty was cheerful and I felt I had a
warm welcome but a safe one too. Mum looked very well cared for and her clothes were neat and clean. The chairs are very comfortable and I really felt like I was visiting Mum at home. We, as a family, are hugely grateful to the whole Appleby team for everything they do for Mum and all the love and care they display to everyone who lives at the home.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you very much for your review, I will feedback your positive comments to all the staff. We strive at Appleby to promote a homely feel and like all our relatives and visitors to treat Appleby as home.


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Review from Carole W (Wife of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear husband was in care from November 2021. I was very apprehensive about leaving him in someone else's care as I had cared for him with dementia for six years. From the moment he was there I cannot praise the love and care of the staff. They not only welcomed my husband as family but me also. I
was with him every day until he sadly died on 21st November 2022. All the staff were lovely and nothing was too much trouble to them, whether I rang day or night asking after him. I miss my husband dreadfully and I miss the chatter and banter of the staff. I would like to thank them all and the manager, for their care. I plan to visit them in the new year to catch up with them. I thoroughly recommend Appleby Care Home if you have a loved one who needs care.

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Review from John B (Son-in-law of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is staying at Appleby Care Home, the staff have been fantastic with him, and watching how they interact with all the residents really does give me such a relief to know he is in the very best of homes. The atmosphere of the home is a very comforting one, home-cooked meals, clean and
tidy environment, and attentive staff, you honestly couldn't ask for more. The manager and her team have been amazing throughout his stay and I can't thank them enough. Knowing he is safe, in the best of care really does help our family know they made the right choice for him.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you very much for your positive feedback. We strive at Appleby to ensure residents are cared for to a high standard and relatives can feel supported and relaxed. I will pass on all the feedback to the staff. Kind regards, Clare.


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Review from Joanne B (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Appleby Care home since August 2022. From a previous experience when Dad was in a care home for a short period (not Appleby) I have to admit I didn't hold much hope for Dad settling at Appleby Care Home. How wrong was I, from the moment Dad commenced his stay at Appleby, the staff
have been absolutely amazing. To know Dad is in safe hands is such a relief, he has settled extremely well and this I know is down to how the staff are with all the residents. I can not thank the manager and her team enough for the support they have given our family, and the care that Dad is receiving. It's been a difficult few months with some of Dad's dementia symptoms, however, I haven't once worried about him as I know he is in the very best of hands. Thank you so much everyone.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you so much for your positive feedback. Your comments are heartfelt and mean so much to all the staff at Appleby. We strive to make it not only the resident's home but also the family's home. Kind regards.


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Review from Matthew W (Son of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident in Appleby Care Home and has become ill and is on end-of-life care. The care, compassion and professionalism of all the staff is wonderful both to Mum and the rest of my family.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you for your lovely review. Myself and the staff wish to offer our condolences and it was an honour to care for your mother and meet a kind and loving family. I have provided feedback to the staff on your positive, heartfelt review.


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Review from Christine J (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, friendly and work very hard on a daily basis.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you for your positive review. Our team at Appleby work very hard and strive for a good standard of care. I will feedback to the staff your positive comments.


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Review from Michael T (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Appleby Care Home since May 2021. At first, I was unsure if he would get the best care but as time went on we got to know everyone involved with his care and they really looked after him well. Can not thank them enough. He did enjoy his time here as well.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you for your positive review, we strive at Appleby to provide a high standard of care and I will generate your positive feedback to the staff at Appleby.


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Review from G C (Son of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here only for a few days receiving end-of-life care, I cannot praise the staff highly enough for the care they gave her, kept us informed with regular updates about medication and changes in her health.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you for your review. I and the team offer our condolences on your sad loss. I have provided feedback to the team at Appleby of your positive feedback.


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Review from Gary W (Son of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was in Appleby at the weekend to see Dad. He looked smart, clean, and tidy. Hair cut, nails done, freshly shaven. Just like my "real" Dad. Unfortunately, there really is very little left of my "real" Dad. That said it was a good visit. Nice to see him in his own environment. The staff were their usual
welcoming, helpful, caring, friendly selves. Keep up the good work - all at Appleby. And thanks for caring for and looking after my parents.

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Review from John S (Son of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was a resident from August 2021 to January 2022. There were many instances when we as a family had to intervene regarding my mother's hygiene and poor food and Social Services had to be involved due to one case of neglect. The staff did try hard but seemed to be too busy to do what was necessary
for my mother and because she was bedridden this was even more difficult for my mum.
The overwhelming impression is a lack of proactive care, things only ever improved if we complained directly to the home.

Reply from Clare Leonard, Manager at Appleby Care Home

We are sorry that this has been the experience of the service at Appleby. We value the feedback received from any person involved in, or having contact with the home and truly believe this enables continuous improvement. Our complaint process is currently being followed to enable a thorough review of your concerns.


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Review from Derrick L (Husband of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In three years I have seen a myriad of scenarios carried out with dignity and professionalism.

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you very much for your review, I will pass on the positive feedback to the team. Staff strive to ensure the standard of care is of a high standard at all times.


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Review from J B (Niece of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the team, especially the manager, at Appleby Care Home for looking after my Aunt in a difficult situation. They have addressed every situation concerning my Aunt. Pain, comfort, etc, and treated her with dignity. My Aunt is settled and comfortable thanks to the care the staff provide.

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Review from Roxena M (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have always been very friendly yet professional. My Dad is well cared for and happy in himself.

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Review from P G (Sister-in-law of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law stayed at Appleby Care Home for about 3 weeks as respite. She was well cared for by a team of knowledgeable people who were always kind and compassionate. Her room was rather spartan but if she'd been staying longer, we would have made it feel more homely. I was very happy with the
flexibility of the staff and felt appropriate covid precautions were taken.

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Review from Jackie B (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are remarkable and they handle my Mum with great care and I know at times she can be a handful. I am always informed of any issue that arises and how it has been handled. My mum has been there a number of years now and I have never had any doubts about the staff or the way the
home is run. There has always been tight restrictions during covid which I am very happy about. Her room is very comfy and has her personal things around her. Her social worker has confirmed to me that my mum was very happy there on her last visit which was November.

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Review from Allan O (Husband of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

With all the covid it had been difficult to see where my wife is living. However, on one visit my wife was presented dirty and unkempt. Her nails were filthy. She was brought into the waiting area in a dirty stained chair. My wife was later taken to hospital with an infection in her mouth/throat and
we were told she might not survive. The nurses stated she arrived at the hospital in a disgusting state. My wife did survive but I was told she had to return. I was eventually allowed to see her room after allegations were made from an anonymous source that she was being shouted at by staff and had been isolated in her room. I must add this has not been substantiated. The room was similar to a police/prison cell. There was nothing at all homely. The manager stated that the family hadn’t brought anything to make it homely! My wife is still there and I’m desperately trying to get her out. All I hear from the manager is how many hours she’s working. Not really what I want to hear.

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Review from C O (Granddaughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Grandmother has been in hospital recently with an infection in her mouth. The doctor believed this could be due to poor hygiene with her dentures. We have been informed that a member of staff has filed a complaint via the whistleblowing policy that my grandmother gets locked in her room for most
of the day and when she shouts, the staff shouts back at her. Her room has no homely items and the family was told this is because no one brought anything for her - due to Covid we didn't think this was an option. Had we known we could, this would have been arranged straight away. We would assume her room would still have pictures on the wall etc. but no.

Reply from Sam Armstrong, Regional Manager at Appleby Care Home

We are sorry that this has been the experience of the service at Appleby. We value the feedback received from any person involved in, or having contact with the home and truly believe this enables continuous improvement. Our complaint process is currently being followed to enable a thorough review of your concerns.


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Review from M R (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby Care Home are very caring and are very good at putting relatives at ease. My father has settled very quickly and is well cared for. Staff are approachable, friendly and take the stress away from family. The guilt I felt having to put my father into a challenging behaviour unit has gone. I am
reassured he is safe and very well cared for with his dementia and behaviour issues. Staff do not get the recognition they deserve - absolutely dedicated staff. Wonderful!

Reply from Clare Leonard, Manager at Appleby Care Home

Thank you very much for your feedback. I have informed the staff of your kind words which make all the difference to our carers with the recognition of the excellent and hard work they do each day. Kind regards.


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Current Review Score: 8.1 (8.050)

Overview of Review Score

The Review Score of 8.1 (8.050) out of 10 for Appleby Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Appleby Care Home is calculated as follows: ( (18 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.55 Points relating to the number of positive Reviews for Appleby Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Clare

Clare Leonard

Job Title: Care Home Manager

Welcome to Appleby Care Home in North Shields.


We provide care of the highest quality for the elderly on a permanent or respite basis, in lovely comfortable surroundings. Our team of experienced care professionals constantly undergo training to provide outstanding care and support to all of our residents.


There are two units within Appleby Care Home. The ground floor and part of the upper floor make up the mixed dementia unit. There is also a specialist male-only service on the upper floor for male service users who may have behaviours that are challenging.


We also offer care for convalescence, Parkinson’s disease, stroke, palliative care, and dementia.


Appleby offers a safe and secure environment promoting independence and well-being. There are a number of care packages available offering long and short-term care including nursing.


Each room has en-suite facilities and the home has a number of communal rooms. We have a large garden and patio for residents to sit outside in the warmer months and help with planting flowers and plants. We also have a pond and ducks often visit the home.


The focal point of the garden is a large summer house which is used as an Ice cream parlour in the summer and as Santa’s Grotto in the run-up to Christmas.


Our on-site activities coordinator develops a monthly programme with the needs and capabilities of the residents in mind, ensuring that there is always something exciting to do at Appleby. We also have a minibus to take our residents on outings in the local area.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


The team at Appleby are compassionate and caring and goes beyond the call of duty with all residents.


I’d love to show you around the home. If you would like a tour or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.


Frequently Asked Questions about Appleby Care Home

What types of Care is Appleby Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Appleby Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Appleby Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Appleby Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Appleby Care Home to the centre of North Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.