Charlton Court

Bristol Drive, Battle Hill Estate, Wallsend NE28 9RH
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7.6 46 Reviews
  • Charlton Court, Wallsend
Charlton Court Care Home in situated in the heart of the community in Wallsend, conveniently located close to local shops, the library and church.

The friendly and lively staff aim to put a smile on everyone’s faces every day, engaging residents in stimulating conversation, offering care, compassion and a shoulder to cry on when its needed. They aim to find out about residents’ lives and personal histories to provide personalised, individual care to each resident.

Residents can participate in various activities and events which are organised by the full-time activities coordinator who often raises funds to provide even more activities for the residents. The home has a signer visit every week, a Zumba instructor every Friday and a range of activities such as arts and crafts, quizzes, knitting, music nights and music quizzes.

The home has good links with the local community, visiting local shops and church services every week. They also receive visits from local schools who hold a carol service every Christmas, while young people working with the Prince’s Trust regularly visit.

Residents are encouraged to get involved with daily tasks such as washing up, laying tables and making the beds.

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Care Provided by Charlton Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Chaplin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Charlton Court Reviews (46)

Total of 46, showing 21-40
7.6

Charlton Court has a Review Score of 7.6 (7.646) out of 10, based on 7 reviews in the last 2 years. Over all time Charlton Court has 46 reviews.

Overall Experience

  • 31
  • 11
  • 1
  • 0
  • 3

Date Published

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Review from Paul H (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, caring staff and very clean always spotless. Rooms could do with a makeover but overall no other issues. Staff always welcoming and security of home is very good. I would 100% recommend this home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely review and valued feedback which will be passed to the team.


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Review from Marie A (Daughter of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father received palliative care at Charlton Court Care Home for ten days before he passed away. The management and staff were kind, considerate and hard-working at all times. I would not hesitate to recommend this care home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

We are very sorry for your loss and would like to thank you for such a lovely review of our home and team.


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Review from Angela B (Relative of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon my first visit, the staff introduced themselves, showed me the location of the room and explained the social areas. All staff have been very friendly, approachable and caring. My family member is very happy and feels very much at home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely review, we are very happy to have you and your family member with us Charlton Court.


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Review from Elizabeth L (Respite Resident) published on 21 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my time at Charlton Court Care Home (eighteen months) management, carers, down to the cleaning staff have made my stay like a second home. They are professional as well as caring, are like a second family. I am mainly bed-bound but they are taking steps to make it easier for me to transfer from bed
to my chair. I would have no hesitation in recommending Charlton Court to possible future service users. There is always 24-hour nursing care at all times.

Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely review, I will pass your kind words on to our Charlton Court care team.


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Review from J N (Resident) assisted by family/friend published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been very good, I have enjoyed being here. When I first came I was having trouble but the staff of this company have helped me improve immensely, I would recommend this care provider to anybody.

Reply from Francesca MacDuff-Varley, Marketing Manager at Charlton Court

Thank you for your lovely review, it is a pleasure to have you at Charlton Court.


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Review from Phyllis H (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first realised we could no longer care for Mam at home we were so worried a care home wouldn't take the same great care of her. We needn't have worried, Charlton Court Care Home was excellent in every way. From the beginning, the staff were both very friendly and professional and took great
care of our mam. I am not allowed to single anyone out but in truth, all the staff were lovely and caring and treat Mam with great dignity. We could also see how they treat all of their patients individually and compassionately. Mam always said she wanted to go to sleep - looking all neat and tidy and that is exactly what she got. It was of course very sad but also beautiful. Thank you so much for all you did for her and us - her family.

Reply from Adele Lusher, Manager at Charlton Court

Thank you so much for taking the time to write a review and for your kind words and I will share this with the whole staff team.


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Review from Alan N (Husband of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Garden party indoors because of the weather, never stopped laughing, the staff worked their socks off yet kept smiling and laughing, and the residents loved it, but everything you call the feel is always the same. You can realise why the home is always in demand.

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Review from E B (Granddaughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visit - Covid test, waited thirty minutes for results, then went on to visit Nanna. When went to the back garden for test as directed, gate wasn't open so had to go back to home to advise gate wasn't open, then had to go back to garden.
Staff friendly, a little cold while waiting for results for thirty
minutes.

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Review from A M (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all excellent in looking after my mum, especially in a very difficult year with Covid etc and extra pressures that they had. They have tried so hard to facilitate visiting and calls whilst looking after residents. Lots of staff have been there for a while and know residents well and the
staff who do the entertainment/stimulation etc for residents are so dedicated and enthusiastic. Feel communication from management i.e. via updates on email or other ways has been lacking at times as could send generic messages out to relatives that wouldn't take much time.

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Review from Helen W (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and have a good rapport with residents. Within the care home there are sufficient areas for residents to socialise with one another. The rooms themselves may be basic, but actually, they meet the needs of my father and above all are kept clean. It is reassuring to know my father
is being well looked after and I am eternally grateful to all of the staff at Charlton Court for this.

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Review from Alan A (Husband of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife was admitted during 'Covid' I am unable to give much of a review due to only half-hour visits once a week. I was unable to see much of the establishment, however what little staff I met were very friendly and helpful, although I could do with more spontaneous feedback. My wife seems to have
settled quite well and I am quite satisfied with her treatment.

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Review from Barry N (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlton Court has been creative in managing through covid, ensuring relatives retain the ability to talk to and to see the residents. Charlton Court installed an outside tent so relatives could visit but remain covered, then with full lockdown, they ensured incoming calls were prioritised and introduced
a monthly video call for the relatives led by the Charlton Court Manager. This allowed 2-way communication and ensured the relatives were up to date with what was happening. Whilst it was frustrating for everyone not to have face-to-face visits, these calls reassured us that all was OK and gave us an insight into what actions and activities the home was taking.
Charlton Court has been flexible on relative visits as their opening hours are not compatible with my work hours so they have allowed occasional out of hours visits which I am really grateful for.
The staff are great, very professional, enthusiastic, always smiling and really show empathy to the residents and relatives. It makes for a relaxing, enjoyable environment.

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Review from Kevin M (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no good time to put a much loved Dad into care, but this year has proved to be so hard for us, as the family members, but also my dad!
For the staff who work in the home, this has been such a horrific time, they are suffering the same way as the relatives who can't see their loved ones as
often as they would like to.
As a relative, I have nothing but admiration for them all and the work they do.

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Review from Beverley P (Daughter of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in Charlton Court since January 2019 and has settled in wonderfully. I cannot say enough about the wonderful staff and the care they give mam. I moved her from another home, where she sat in her room all day and did not socialise at all, to a warm, friendly and inviting place where mam
is encouraged to socialise with the other residents, who are all fabulous, may I just say. Mam has now made friends and enjoys eating and sitting in the lounge, she has put on weight and her general quality of life is so much better than it was.


As I live overseas, it is comforting to know that mam is happy and content living at Charlton Court, I get regular updates and visit as often as I can, it is always a delight to see everyone.


I thank you all for the wonderful job you do, all special people in my book.


Reply from Charlton Court, Manager at Charlton Court

Thank you, Beverley, for your kind words, I have shared this with the staff team.


We look forward to seeing you on your next visit.


Many thanks


Rebecca Travis
Home Manager


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Review from Elizabeth O (Daughter-in-law of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my second review of Charlton Court. I am writing a second review because my Mother-in-law is now almost into her first year at this care home.
Her general health has improved and she is fitter and healthier now than she was 1 year ago. She is encouraged to join in many of the activities that
are provided on a daily basis but if she feels she doesn't want to join in she doesn't need to.
My husband and myself are more than satisfied with her care and we are always kept up to date by all the carers and management. The new manager is very friendly and always makes us feel welcome when we visit.
We are more than satisfied with the care my mother-in-law has received over the last twelve months.

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Review from Pat D (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am currently satisfied with the service but it could be improved by additional staff and more activities in the dementia unit. However, I will be involved in the dementia review that is about to take place so well hopefully see some improvements. Also, the quality of the furniture and fittings in
residents rooms could be improved.

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Review from Paul H (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw about 17 care homes before I visited Charlton Court.
I couldn't believe my luck when I found it. The first thing that struck me was the lack of smell. I was very impressed from the first moment. The care is excellent. The attitude of both the carers and management is very impressive.
No one
wishes to see a parent having to go into a home but I couldn't be happier. My mother is well looked after, well fed and very safe. And it wasn't the most expensive! Well done Charlton Court.

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Review from Jan Helen Ann (Daughter of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic staff, cannot thank these enough for the care and attention they gave to our Mam. I take my hat off to each and every one of you. Thank you

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Review from Moira Y (Niece of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted to Charlton Court to recuperate after breaking his hip in a fall. The staff were warm and friendly from the very start, dealing with his initial fear and anger extremely well. Within days, he was settled and started to engage with staff and other residents. After a few months,
he was discharged home a different man, happier and healthier. Charlton Court is a very cosy and welcoming place, not only for the residents but for the family too.
I can't recommend the home and staff highly enough.

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Review from V W (Niece of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent almost 3 months here following a hospital admission for a hip fracture. He received excellent care, kindness and support, despite his initial reluctance and he quickly developed a respect and fondness for his carers and much appreciated their help.
We were also grateful for the staff's
patience and care of our uncle and we were always met with great friendliness when we visited.

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Current Review Score: 7.6 (7.646)

Overview of Review Score

The Review Score of 7.6 (7.646) out of 10 for Charlton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.691 for Charlton Court is calculated as follows: ( (36 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (19 Very Poors x 1) ) ÷ 81 Ratings = 3.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.955 Points relating to the number of positive Reviews for Charlton Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 5 Positive Reviews ÷ 11 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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