Charlton Court

Bristol Drive, Battle Hill Estate, Wallsend NE28 9RH
Submit a Review
7.6 46 Reviews
  • Charlton Court, Wallsend
Charlton Court Care Home in situated in the heart of the community in Wallsend, conveniently located close to local shops, the library and church.

The friendly and lively staff aim to put a smile on everyone’s faces every day, engaging residents in stimulating conversation, offering care, compassion and a shoulder to cry on when its needed. They aim to find out about residents’ lives and personal histories to provide personalised, individual care to each resident.

Residents can participate in various activities and events which are organised by the full-time activities coordinator who often raises funds to provide even more activities for the residents. The home has a signer visit every week, a Zumba instructor every Friday and a range of activities such as arts and crafts, quizzes, knitting, music nights and music quizzes.

The home has good links with the local community, visiting local shops and church services every week. They also receive visits from local schools who hold a carol service every Christmas, while young people working with the Prince’s Trust regularly visit.

Residents are encouraged to get involved with daily tasks such as washing up, laying tables and making the beds.

Show Charlton Court on the Map

Care Provided by Charlton Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Chaplin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Charlton Court Reviews (46)

Total of 46, showing 41-46
7.6

Charlton Court has a Review Score of 7.6 (7.646) out of 10, based on 7 reviews in the last 2 years. Over all time Charlton Court has 46 reviews.

Overall Experience

  • 31
  • 11
  • 1
  • 0
  • 3

Date Published

46
2
3
7
39

Review from Paula A (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was cared for at Charlton Court for only a few weeks before she died in November 2016.
However, in that short time, though she was very poorly and didn't have long to live, the warmth, care and support offered to her and to our family was wonderful.
My Mother was very impressed with the
staff team, telling us that she felt safe and well cared for, and we witnessed directly on lots of occasions the extra lengths the staff went to give her comfort and to encourage her to eat and drink.
During this very difficult time, their compassion and kindness meant so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cath R (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum required nursing care following a discharge from the hospital. Charlton Court was able to meet her needs. Mum settled in immediately as the Court was so homely and all staff welcoming and friendly. The care provided I could not fault. From being a lady who needed a lot of coaxing, she soon joined
in the many activities and entertainment. Towards the end of her life, the palliative care was given professionally and tenderly. The staff treated mum with respect and dignity. Nothing was too much trouble. I thank them all for giving mum such care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith L (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Charlton Court just over a year ago straight from hospital, a very ill lady indeed. She has just celebrated her 100th birthday and friends and relatives are amazed at how well she is doing, and how nice the home is. My mother is articulate and she is content. She thinks all of the
staff are lovely and look after her well. I couldn't be happier knowing she is in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Husband of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was an emergency admission. From the start she was treated with kindness and dignity and was always talked to in kindly (and not too loud) tones. The staff took an interest in her past and also her current welfare and always treated her as an individual - even someone they might like as a friend.
Her medical and physical were always promptly dealt with - without any fuss. In total, her last few weeks and days were clam, happy and full of friendship. The staff also dealt with relatives on an excellently friendly basis. Access for them was always easy and they were kept fully formed. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy B (Son of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the excellent care you provided in the final months of my mother's life. Staff were all excellent, and in particular one member of staff who helped to make mum's last three months comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frank A (Son of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided at Charlton Court is excellent. My mother was treated with respect and dignity at all times. Care of frail elderly people is their speciality and all the staff are friendly and very caring. People go the extra mile to make residents feel supported, cared for and respected. The medical
team are great. I want to say a heartfelt thank you to all the staff you do a great job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.6 (7.646)

Overview of Review Score

The Review Score of 7.6 (7.646) out of 10 for Charlton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.691 for Charlton Court is calculated as follows: ( (36 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (19 Very Poors x 1) ) ÷ 81 Ratings = 3.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.955 Points relating to the number of positive Reviews for Charlton Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 5 Positive Reviews ÷ 11 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet