Coble House

North View, Whitley Bay NE26 2EU
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9.6 26 Reviews
  • Coble House, Whitley Bay
Coble House is a residential and nursing care home for up to 52 residents. It is located on the outskirts of Whitley Bay, close to the picturesque bay of Cullercoats, and has good road and public transport links. The home is situated close to local shops, a Post Office and a number of coffee shops and restaurants.

There is a warm, friendly atmosphere at the home and residents can relax or socialise in the courtyard garden and one of four communal lounges, where daily activities also take place. There are sea views from some of the bedrooms and communal areas and the home’s interior is thoughtfully decorated to provide a relaxed and calm environment. There are also various seating areas around the home where residents can spend time relaxing or catching up with their loved ones.

The home does not have separate nursing and residential units which means that, should a resident’s health needs change, they can stay in a familiar environment, in their own space.

Residents are encouraged to remain both mentally and physically active and are encouraged to pursue their hobbies and interests wherever possible.

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Care Provided by Coble House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria McPherson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coble House Reviews (26)

Total of 26, showing 1-20
9.6

Coble House has a Review Score of 9.6 (9.556) out of 10, based on 14 reviews in the last 2 years. Over all time Coble House has 26 reviews.

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  • 8
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Date Published

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Review from I J (Wife of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from hospital to Coble House after suffering a severe stroke two years ago.
The care and attention he has received over this time has been brilliant, not just from the nurses and carers but from the maintenance lads and the domestic staff.
My husband likes all the staff
and is very content with his life and shows no signs of stress.
I've been kept fully informed of any health issues my husband has had over the past two years and know I'll be kept fully informed should there be any further health issues.
We, as a family, have no concerns about the care he receives at Coble House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your lovely review and wonderful feedback about the team - this will be shared with all our Coble House Colleagues.


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Review from J B (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Coble House are all very professional and caring. The administrator made me feel welcome from my first visit and the place seemed bright and airy. I immediately felt it was the right place for my 97-year-old Mother following an extended hospital stay. The carers and nurses couldn't have
been kinder or more friendly, both towards her and the family & the maintenance man went above and beyond to help. Although she was mostly confined to bed, she soon settled in and her mental & physical health improved. We could visit at any time and the staff were always available to talk, keeping us informed of any changes, but importantly they were also willing to listen to any of our suggestions for things that may help. My Mother decided that she didn't want to go back into hospital for end-of-life care and we are so glad that she was able to spend her last few months at Coble House, being cared for by such lovely staff who had got to know her and whom she trusted. We definitely chose the right place for her and have no hesitation in recommending it.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your amazing review, your wonderful feedback will be shared with all our team.


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Review from Linda T (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was sadly only in Coble House for a few months. She was transferred from a care home to Coble House to receive nursing care.
As soon as we arrived, we were made to feel very welcome, we were encouraged to make her room homely, put up family photos etc,
It may sound daft to some - but the smell
of a home is really important to me, not having that detergent smell of hospitals etc, and Coble delivered on this, with the only smells it really had was of the lovely food.
As Mum started to decline, the staff at Coble were great, giving her amazing care, but also being very kind to the family - we were never stopped from visiting at any time and always felt welcome. A cup of tea, a few biscuits sounds so insignificant, meant so much, especially when it would often just arrive, (just how I liked it) without even asking.
The staff were very caring and respectful, our only regret is that we hadn't been able to place Mum with them earlier.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your lovely review and feedback; your kind words at this difficult time mean the world to our team and will be passed to them all.


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Review from A D (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all at Coble House, they all made a very stressful time in our family's lives so much more bearable. The care and support given to my Dad was above and beyond what we could ever have hoped for. Dad was always treated with the utmost dignity and was regularly checked up on, even if
it was just for a friendly chat, which he loved. The rooms were always kept clean and tidy and the maintenance man was always happy and available to help make the room more like home for the residents. I could not recommend the home more, it has an amazing manager and amazing stuff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your lovely words and positive feedback about Coble House, this will be passed on to the team.


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Review from Helen H (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was discharged from the hospital to Coble House in November 2024, for end-of-life care.
The staff at Coble House were absolutely wonderful. We cannot thank them enough for the loving care that they gave to our mam.
They came to know her so well and absolutely nothing was a bother to them.
They knew how she liked her tea and her water! We spent a lot of time with mam in Coble House and the staff was so kind to us too.
The atmosphere in the home is calm and gentle. The ethos of the home comes from the “Top” down. The manager was lovely. The staff who work there are very special people.
Our mam passed away very peacefully on February 11th, 2024. We were lucky to be with her.
We are so grateful that Coble House was her final home. She was so well looked after. She said she was very happy there. She said to herself how wonderful the staff were.
Thank you to all of the staff at Coble House. We will never forget you.
We recommend Coble House to anyone wholeheartedly.

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Review from L H (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, the staff, and management are so nice. Nothing is a problem, so kind and helpful. The home was spotless and clean - rooms were lovely and comfortable and cleaned daily. Proper home-cooked food with proper portions and choices. Lots of activities daily. Residents smile. Thank you so much
all at Coble House, 5-star care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your amazing 5-star review, your wonderful feedback will be passed on to the team.


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Review from K D (Wife of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Coble House, my husband was treated and looked after with sympathy, kindness, patience, and dignity. They couldn't do enough for him and nothing was a problem. The staff are wonderful and very caring.
My husband's health improved so much while in their care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your kind words and lovely review, your feedback will be passed to the team.


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Review from Jan O (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful Mam was admitted to Coble House for end-of-life care. Her care was outstanding. Every member of staff treated her with warmth and dignity. The staff went out of their way to make her comfortable and she felt safe. They were very considerate to all the family allowing us to visit as often
as we wished and they allowed us precious time alone with her near the end of her life. Her every need was met and the staff were always friendly and looked after Mam with respect. Our family can't thank them enough for the terrific job they did, they are all wonderful. I was a qualified nurse for 37 years and would highly recommend Coble House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for taking the time to write such a lovely review, your wonderful feedback about our team will be passed to them all.


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Review from David Y (Son of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Coble House after a stressful period of being in and out of hospital and step-down care. We immediately knew that we’d found the right place for him, where he would be comfortable, well looked-after, and treated with dignity, respect and empathy; and so it proved. Dad received excellent
care from friendly, professional and genuinely caring staff. Coble House is such a welcoming place for both residents and family members, which helped us so much during a difficult time. Sadly, Dad’s condition deteriorated further, so his stay did not last as long as we expected, but we are so pleased that he spent his last weeks in the comfortable, caring environment of Coble House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for this lovely review, your kind words and praise at this sad time will be passed to all our team.


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Review from Julie L (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Coble House for end-of-life care. She was welcomed warmly and settled in very quickly. The care given to her was efficient but with great consideration of her needs. All requests were met with a smile. Concern was shown at all times for her and ourselves. We could stay with
her until the end in a dignified quiet environment. We can't praise all the staff enough.

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Review from E C (Daughter of Resident) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was put in Coble House Care Home following discharge from hospital on the 12th of September, somewhere he never wanted to be and has sadly now been made a permanent resident.
Since my dad went into Coble House he has declined rapidly and is now spending his final days just being fed and lying
in a room on his own.
The rooms still remain undecorated and are extremely small and unwelcoming. We unfortunately had to report that his bed was soiled and unwashed for 3 days which the home did apologise for and the problem was rectified.
Regarding keeping relatives informed, my 92 year old mother has been put through a very upsetting time and has been hospitalised on several occasions because they have not told her how dad is health wise. He has had 3 chest infections since being in Coble House and we were not told about any of them.
I would not recommend Coble House and just wish we could take Dad home to his 92-year-old heartbroken wife.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thankyou for taking the time to leave a review. We are happy that the home has responded and dealt with your concerns and empathise what a difficult time this is for you and your family. If you have any other worries or concerns our Home Manager is always available to alleviate these for you.


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Review from S A (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coble House is a very welcoming care home. Thank you. The staff are so friendly and look after the residents and their families so well. They are caring and compassionate, nothing is too much trouble. They update me all the time about how Mum is settling in. Very supportive. There is always something
to keep the residents occupied. The gardens are lovely and well-maintained. The care home does not smell and is very clean. I couldn't wish for a better care home for my mum.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your wonderful review, your kind words and positive feedback will be passed to the team.


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Review from Ann L (Wife of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Coble House 5 weeks ago in a very poor state following a stay at another care home. The moment we arrived we felt love, the staff are absolutely amazing, they genuinely care and nothing is too much trouble for them. They are professional, with warmth and friendliness. They make
you feel that you are part of a big family. I truly wish I had moved my husband there much sooner, as he unfortunately passed away. I just want to thank them all from the bottom of my heart for making a very awful time much easier for me and my family. Coble House, you are all truly amazing.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

We are very sorry for your loss and thank you for your lovely words and positive feedback in this difficult time.


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Review from Catherine H (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a six-week stay at Coble House Care Home. I can’t praise the staff and care she received enough. Coble House feels like home and all residents are treated like part of the family. From the moment my mother, who has dementia, arrived she was made to feel welcome and nothing was too much
trouble. The staff were friendly and welcoming and made what was a difficult time for us all easy. Just knowing she was happy, clean, cared for and in safe hands was such a relief.
Thank you Coble House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for such a wonderful review and fantastic feedback for our team - this will be passed on to everyone at Coble House.


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Review from Alis L (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived in Coble House for 4 years and 2 months during which time she was bedridden. The care she received from the staff was amazing- kind, professional and above all, she was treated with care and dignity. Mum died in Coble house and the staff excelled during her end-of-life care, not only looking
after her but also me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for such a lovely, kind-hearted review. I know the team will very much appreciate your words and we are glad we could be there for both you and your mum.


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Review from A C (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Coble House Care Home because my mum could no longer care for him.
This was a huge decision for my dad and he was very scared and trepidatious. I can honestly say the care has far exceeded our expectations. I work in the care industry and understand the challenges that homes
and staff face every day. My mother passed away suddenly very soon after Dad went into the home which was obviously very traumatic for him. All the other care staff could not be more helpful, gentle and supportive to my dad during this time. Yes the decor is a bit tired and he sometimes can wait 10+ minutes for staff to answer his call button but the fact that he is cared for with love and respect is far more important in my opinion. My dad is terminally ill and feels so comfortable at Coble that he has made the decision already that he wishes to remain there for his final weeks/months. I would recommend Coble House to anyone looking for carers who go the extra mile.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for your honest and very open review. Your lovely feedback will be passed to our team who will be very honoured to hear your kind words.


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Review from K G (Resident) assisted by family/friend published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The room needs some repairs and redecorating. No activities have been held for some time. The cost of care in general is high. The staff and managers are rated good, they are often short-handed but work very hard to help residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for taking the time to leave your review and giving us your feedback about Coble House. We are pleased to let you know the decorating will be commencing very soon and we also have the return of our lovely activities lady who will be planning some activities for all our residents. Your feedback is very important to us and your kind words about our staff will certainly be passed on to the team.


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Review from Marlane B (Niece of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received excellent care in the final weeks of her life. She was treated with kindness, compassion and dignity. The carers were exceptional and all involved with her care were wonderful to her. The home is clean and nothing was too much trouble for the staff. I highly recommend Coble House Care
Home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Coble House

Thank you for taking the time to review our home and thank you for such kind words about the team which I will certainly pass on to them.


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Review from Robert C (Husband of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for almost seven years. My wife has been looked after with care and respect and thanks to all.

Reply from Nicola Bowles, Regional Manager at Coble House

Thank you for your lovely comments.
I will ensure the staff are made aware.


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Review from Elizabeth H (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has taken me a while to settle in the home but I'm settling well now after a spell in hospital with depression. I feel that gradually it is becoming my home and the staff my family. My health and my attitude have improved greatly and I'm happy living here.

Reply from Nicola Bowles, Regional Manager at Coble House

I was very happy to read your comments about Coble House and am so glad to hear you have settled in well. I look forward to meeting you very soon!


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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Coble House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Coble House is calculated as follows: ( (119 Excellents x 5) + (29 Goods x 4) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 160 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coble House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Coble House

What types of Care is Coble House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coble House provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Coble House have?

There are 52 Single Rooms.

What are the Facilities & Services at Coble House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coble House to the centre of Whitley Bay?

0.6 mile(s) as the crow flies, distance by road may be significantly further.