Coble House

North View, Whitley Bay NE26 2EU
Submit a Review
9.6 26 Reviews
  • Coble House, Whitley Bay
Coble House is a residential and nursing care home for up to 52 residents. It is located on the outskirts of Whitley Bay, close to the picturesque bay of Cullercoats, and has good road and public transport links. The home is situated close to local shops, a Post Office and a number of coffee shops and restaurants.

There is a warm, friendly atmosphere at the home and residents can relax or socialise in the courtyard garden and one of four communal lounges, where daily activities also take place. There are sea views from some of the bedrooms and communal areas and the home’s interior is thoughtfully decorated to provide a relaxed and calm environment. There are also various seating areas around the home where residents can spend time relaxing or catching up with their loved ones.

The home does not have separate nursing and residential units which means that, should a resident’s health needs change, they can stay in a familiar environment, in their own space.

Residents are encouraged to remain both mentally and physically active and are encouraged to pursue their hobbies and interests wherever possible.

Show Coble House on the Map

Care Provided by Coble House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria McPherson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coble House Reviews (26)

Total of 26, showing 21-26
9.6

Coble House has a Review Score of 9.6 (9.556) out of 10, based on 14 reviews in the last 2 years. Over all time Coble House has 26 reviews.

Overall Experience

  • 16
  • 8
  • 1
  • 0
  • 1

Date Published

26
1
7
14
12

Review from Patricia C (Wife of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find everyone friendly and caring, my husbands gets well looked after, and the staff are very nice and friendly to me nothing is too much bother for them.

Reply from Nicola Bowles, Regional Manager at Coble House

Thank you very much for your kind comments. I will ensure that these are passed on to the team at Coble House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June H (Friend of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and professional staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melissa L (Relative of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend this home. The staff are really approachable. The residents are treated with dignity and a high level of care is given. The home is always clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen D (Son of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through circumstance, my Mum is in a Care home, the Coble House which is over 300 miles from where I live. I never have any worries that she might come to harm or not be cared for as the staff are always so nice and there is an open-door policy in the home.
Staff are always available to carry out
tasks which may arise at short notice such as toilet visits or something as small as a fresh cup of tea when I visit.
There are always activities laid on for the residents even though many are at a stage in their lives when they just want to sleep most of the time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger G (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Coble House after a period of time in hospital following a short illness. The care support and dignity shown by staff when visiting him in hospital prior to moving and when he arrived on day one was excellent.
He was made to feel at home and a respected member of the Coble House
"family". We were told that we should treat Coble House as if it was my father's home and could visit at any time. He liked us and his friends dropping in.
The caring nature of the team, the attention and interest they showed him, whatever mood/situation he was in was fantastic. Every member of the Team is a character and he spoke to us a lot about them and what they had discussed during their numerous visits to his room each day.
Even in his terminal condition, his quality of life during the last few months of his life was enhanced by moving to Coble House.
The respect and support provided by the team in his final days, in what were challenging circumstances were appreciated by the whole family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James A (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this home very much, my father is happy here and all the staff are brilliant, My father likes all the staff and they have a lot of time for him. He sometimes joins in the activities but prefers to be in his room. I and the rest of the family are often there to see him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Coble House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Coble House is calculated as follows: ( (119 Excellents x 5) + (29 Goods x 4) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 160 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coble House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet