Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.6 74 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person

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Care Provided by Prince's Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sylvia Dixon (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Prince's Court Reviews (74)

Total of 74, showing 1-20
9.6

Prince's Court has a Review Score of 9.6 (9.646) out of 10, based on 22 reviews in the last 2 years. Over all time Prince's Court has 74 reviews.

Overall Experience

  • 56
  • 16
  • 0
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  • 2

Date Published

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12
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Review from Janet N (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad got settled in on Christmas Eve after a rushed search for respite. Prince's Court was by far the best we had on offer and very competitive.
The staff are lovely, the managers are very professional and approachable and listen to concerns.
Dad is well cared for and safe. Those were our biggest concerns.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely feedback and kind words about our team, your wonderful review will be shared with all our Princes Court team.


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Review from S G (Daughter-in-law of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent only 6 weeks in Prince's Court but the care and respect that was given was exemplary. I noticed even when staff were helping other residents they just took so much time to help and listen to everyone. Mum was so glad to be cared for and felt comfortable in her room. I've never experienced
care like it and can only say to everyone, managers, carers, nurses, admin, and cleaners; well-done everyone. They all greeted you with a smile and nothing was a trouble to them. Sadly Mum died and throughout the whole process, we were treated with dignity and respect. Thanks again to everyone concerned.

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Review from Anne P (Relative of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite being kept very busy, staff were always cheerful, pleasant and helpful.
The family member's room was clean and with every necessary comfort, bathroom clean and roomy, basin rather small.
Staff gave willingly of their time to discuss the welfare of my relative. Liaison with care home and surgery
before discharge was very efficient.

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Review from E A (Wife of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in Prince's Court since July, I cannot thank them enough. My lovely husband has had care second to none every single one of the staff are so caring and loving, not only to him but to me also. The food and cleanliness of the home is spotless. The food is great. I go home knowing
that I'm leaving my husband in good and caring hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your amazing 5-star review of Princes Court, your kind words and lovely feedback will be passed to our team.


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Review from Christopher B (Stepson of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed information to complete a lengthy application form for my stepmother's attendance allowance. The staff at Prince's Court were really helpful despite the demands made on their time. Their care for my stepmother has also been first-rate. I am very grateful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful 5-star review and kind words, these will be shared with all our team.


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Review from Chris T (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Princes Court directly from the hospital in April. He has complex and nursing needs and it was difficult to find a suitable home for him. Thankfully I was able to find him a place here and since his admission, I have been thoroughly impressed by the staff throughout the home. All are
friendly, and approachable and have made my dad feel so welcome, even when he is displaying aggressive behaviour. From the care home manager all the way to the staff on the ground you have been all magnificent. It hasn't been an easy time settling in but the staff have worked wonders and they really care about him. I feel so lucky relieved and happy that I know I can leave him in a place where he is truly cared for.

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Review from N C (Relative of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing here since my nana's admission, they have shown nothing but care and attention for her. The staff are always so kind and welcoming when you arrive. As a family, we can't praise the staff enough for how much they have done to help my nana settle in so quickly and feel so welcome.
The management is so approachable with any concerns and queries we have had.
Thank you to all the staff, especially Albert Unit, for the care and support you show both to Nana and our family!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and positive feedback about the care and attention given to your Nana, your kind words will be passed to all the Princes Court team.


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Review from Anne F (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our Mum was sent to Prince's Court directly from the hospital for end-of-life care. I wouldn't recommend anybody using this home for end-of-life care. They appear to lack the skills and staff to provide adequate end-of-life care our Mum frequently complained about being left on her own for hours without
anybody popping in. Our Mum was fully competent and able to assess situations. As she was deteriorating she developed terminal agitation. I recognised this as I have a Care Manager background and have experienced it. Despite many requests for the staff to use the end-of-life medication prescribed the staff failed to do so. Our Mum suffered unnecessarily and as a result, we have PTSD despite the fact I have sat through many deaths including my Dads. We had many excuses for not giving the medication including well she's not doing it to us we can only use it when she does it to us. The staff didn't carry out appropriate mouth care on the day our Mum passed there were only 2 mouth swabs used.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to review and we are sorry you feel that the level of care was not correct for your mum. We pride ourselves on the excellent care provided at Prince's Court and would welcome the chance to discuss your experience with you directly.


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Review from Margaret J (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved into Prince's Court in January this year after we moved him from another care home. It has been his happiest few months ever. He has been well and truly cared for, fed properly, cleaned and I would say loved as well, even though he has been difficult at times. We cannot fault anyone. This
care home went above and beyond. Prince's Court thank you.

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Review from M M (Respite Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred here from an NHS hospital ward in the afternoon. When I arrived, the nurse on duty was there to welcome me and settle me into my lovely room. Tea was offered and enter a lovely hot meal. All the staff were friendly, courteous, cheerful and professional. The physios, OTs and doctors
were very friendly, informative and helpful. I would recommend this rehab unit to anyone looking for a well-run, friendly, clean place. Management and admin staff were on the ball! Thank you!

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Review from Anne S (Respite Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent three wekks in Princes Court having respite care following a fall. Although the room was rather cramped, the staff were kind, caring and supportive.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your review; your kind words about our team will be passed on to them all.


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Review from Terry C (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring staff.
Clean and tidy always.
Good food.
I cannot praise this establishment enough for looking after my mum.

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Review from Brenda O (Wife of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident here for 18 months until his death 24/11/23. He has been well cared for, treated with warmth and respect as have I on every visit. The staff are so kind and considerate. I have had no need to worry over all his care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

We are very sorry for your loss and can only thank you for your kind words and wonderful feedback about his care whilst at Prince's Court.


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Review from L D (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was being discharged from hospital to a nursing home. My brother and I called in to visit the home to see what it was like. We were greeted and given a tour of the home by the Head Nurse who was welcoming and answered all our questions. The home was clean, organised, residents appeared happy
and most of all, it smelled fresh. We spoke to a couple of residents as we passed and they had good things to say about the home. Our dad was discharged into the nursing side of the home where he remained for 3 weeks until his death. From the minute he went in, until he died, he received the best care available and nothing was a bother to any of the staff. His medical and general care needs were met and when a problem arose, the nurses were on to it straight away. Dad enjoyed his meals, and extra helpings were available if/when he requested them. There is a kitchen for family to make themselves and relatives cups of tea when they visit. We can't thank them enough for looking after Dad.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely review, your feedback will be passed to the team.


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Review from Lynda B (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Prince's Court for nearly 12 years. She was on EMI ward up to her sadly passing away 1/08/23.
I have been very happy with how they have looked after her, it was very obvious how much she was cared for, not just a number in a room. Cannot speak more highly of her time there.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

We are very sorry for your your loss and felt privileged we could could look after your mum, your lovely feedback of our home will be passed to all the team.


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Review from Katy L (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most amazing, caring, thoughtful staff you could ever want to look after your loved one. They are professional, efficient and genuinely caring. No agency workers allow my mum to make good relationships with permanent staff, who also genuinely care about myself and my father. A clean, calm environment
with a wide choice of food, entertainment, etc. Would recommend it to anybody!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review; your feedback will be passed on to the team.


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Review from Lance H (Husband of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had to transfer from a previous care home that could not provide the nursing care my wife required due to her advancing state of Alzheimer's dementia. It is now a pleasure to see how well she looks and behaves after just a few weeks, this I believe is due to entirely to the understanding and
involvement the staff have with the residents of the home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review and feedback - we will pass this to our team.


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Review from T H (Husband of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has had this illness (vascular dementia) for about five to six years and during this time I've looked after her and there wasn't a day gone by when family, friends or social workers advised me she should be in social care but I felt very apprehensive thinking would she settle and would she be
looked after properly? However, my fears were short-lived, as the staff at Princes Court, I found, were very courteous and understanding, which I appreciated so so much and my wife feels quite at home, which is the most important thing.
So thank you once again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to review and leave your lovely feedback for Prince's Court and our team there. Your kind words will be passed to the team, we are very grateful for your support and appreciation.


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Review from R P (Son of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in a great environment.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review, your feedback will be passed to our team.


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Review from D S (Husband of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was some apprehension about my wife's move into the home, but any fears have been dispelled after only 2 and a half weeks. From the manager downwards we have been impressed with the genuine care given to residents, the room, cleanliness and general air of helpfulness that is so evident.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Prince's Court is calculated as follows: ( (194 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 254 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince's Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Prince's Court

What types of Care is Prince's Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Prince's Court provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Prince's Court have?

There are 73 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Prince's Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prince's Court to the centre of North Shields?

0.8 mile(s) as the crow flies, distance by road may be significantly further.