Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.6 74 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person

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Care Provided by Prince's Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sylvia Dixon (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Prince's Court Reviews (74)

Total of 74, showing 21-40
9.6

Prince's Court has a Review Score of 9.6 (9.646) out of 10, based on 22 reviews in the last 2 years. Over all time Prince's Court has 74 reviews.

Overall Experience

  • 56
  • 16
  • 0
  • 0
  • 2

Date Published

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22
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Review from Stuart R (Son of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities for physio treatment. Wonderfully helpful and caring staff who have time for the residents. My mum made a speedy recovery because of the care she received at Prince's Court. Couldn't be happier with the care she received there.

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Review from Stephanie H (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at this unit is welcoming. All the staff we had interaction with were professional, caring and helpful. We had no reservations at all. It is clean and warm.
The only negative is there is no communal room for residents to meet to chat and socialise with each other. Some patients I spoke
to were very bored and lonely. The mental health of people, especially older people in hospital, is paramount. The rooms are equipped with a television but are very insular.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to to review our home and your kind comments. Your feedback will be taken on board and passed to the team.


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Review from Pamela V (Wife of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the love and care from the nursing staff, my husband would not be here today. We are so very proud of each and every one. Thank you, keep it up. Love you all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful words and review that will be passed to all the team at Princes Court.


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Review from Linda S (Respite Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received during my stay at Prince's Court has been first-class - no problems at all. Everyone has been very kind and helpful during my stay at Prince's Court.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your fantastic 5 star review, your amazing feedback will be passed to the team.


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Review from Dorothy D (Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always cheerful and helpful.
Always clean and tidy.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely review - your fantastic feedback about our team will be passed to them.


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Review from J S (Grandson of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with lovely staff. The food used to be okay but has seriously improved in the past month, my nana seems to enjoy meal times and the atmosphere of the home.
The manager is lovely and always says hello.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a positive and lovely review, your praise of our manager and improvement of food will be passed to our team.


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Review from Denise C (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with the utmost care, respect and dignity. The staff are professional, friendly and have an attention to detail.
The staff obviously read the individual care plan following medical advice and any physiotherapist's recommendations.
Thank you for your care, it is much appreciated.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review. Your kind words will mean the world to our team and home.


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Review from Derrick C (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was more or less at the end of her time, the experience of Prince's Court was nothing short of outstanding from day one. Excellent staff and management who really do care. Really nice facilities throughout the building. Nice touches like hairdressing on site and tea/coffee available
to family visitors. If you are in need of fantastic care, please be assured Prince's Court is 1st class from top to bottom - fully endorsed!

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Review from Gillian C (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely friendly.
Rooms are comfortable and clean.
Cleanliness is excellent!
My dad has complained about the food, unfortunately! Not appealing or tasty.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to review our home, your wonderful comments about our care team, home and cleanliness are very much appreciated. We are very sorry to hear your dad is not enjoying his food, this is something we will certainly work with you both on to tailor to his likes/dislikes and improve for the future.


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Review from S W (Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nurse changed my dressings on both feet. They were the best ever! She took great care, no pain etc. Healing was great.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely, complimentary review that will be passed to our care team.


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Review from Sharon H (Granddaughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff, very helpful. Always happy to help.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for leaving us a lovely review, your feedback is very important to us and will be passed to the team.


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Review from Alice L (Sister-in-law of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities second to none. Couldn't have asked for more than they offered.

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Review from Vincent M (Respite Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention from all the staff. Very sociable and hard working. All in all, a great intermediate step from the hospital and then home. A great, very dedicated and knowledgeable team.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and feedback that will be passed to the team.


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Review from J C (Husband of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found communication with staff and residents' relatives slightly difficult because of the constant change in staff. Staff were thin on the ground, especially at weekends.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your review - your feedback is very important to us and something we will certainly look into.


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Review from M G (Power of Attorney of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged a room and care for a friend who has no family and for whom I had a POA. The staff were always responsive and helpful. He was doubly incontinent throughout the three and a half years he lived there. I never smelled any urine or found him dirty. Hair, nails, teeth and clothes were always tidy
and clean. No mean feat! I am profoundly grateful for the care he received.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review; your praise is much appreciated and will be passed to the team.


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Review from I B (Wife of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received 100 per cent care. Also, my own care during these difficult times. Special thanks to all carers, especially the cook, looking after his clothes.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review; your praise is much appreciated and will be passed to the team.


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Review from D C (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad who at the time was 70 came into the care home in October 2020 after having an accident in April. He is unable to walk, talk, or eat (he is peg feed) We got told by the hospital that there was nothing more they could do for him and that he would never improve. Well after the dedication of the
staff especially his carer he is now having soft foods and even soft ice lollies! We are overjoyed at this as we never thought it was possible and because my dad still can't talk just the odd few words, his carer and the staff have worked hard to make this work for him and he absolutely loves his soft food. We never thought we would be able to get out of bed due to his one side not working and thought he would be bedridden but again with the support of the staff we now have his own reclining wheelchair that we are now taking him out of the home and taking him to all the places he loved to go before his accident.
Thank you Prince's Court I don't think any of this would have been possible without you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for this incredible review - this will certainly be passed on to our Princes Court care team who I know will be deeply touched by your lovely words.


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Review from A F (Son of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Prince's Court from hospital and was cared for as an end of life resident. The nursing and care staff were clearly very caring, professional and helpful. My mother died after three days and the staff were very caring and respectful after her death.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

We are very sorry for your loss and want to thank you for taking a moment at this sad time to leave us this kind review.


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Review from Robert E (Son of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Princes Court in North Sheilds during 2021 and 2022. The care and support she has from the staff was outstanding. the personal touches and kindness they showed to my mother made this difficult time more manageable. In Covid times, there were days and weeks when we could not visit more,
and it was always a consolation to know that she was being booked by such warm-hearted, professional and caring staff. They has such a human touch. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely review and glowing comments about our team, your feedback will be passed on to the Princes Court team.


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Review from Janet W (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after very well by the staff, very friendly and my mother is happy there. The home is very clean and well organised. The atmosphere is really good. I know I'm leaving my mother in good hands.

Reply from Sylvia Dixon, Manager at Prince's Court

Thank you very much for this lovely review. She is a pleasure to look after.


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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Prince's Court is calculated as follows: ( (194 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 254 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince's Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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