Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.6 74 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person

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Care Provided by Prince's Court

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sylvia Dixon (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Prince's Court Reviews (74)

Total of 74, showing 41-60
9.6

Prince's Court has a Review Score of 9.6 (9.646) out of 10, based on 22 reviews in the last 2 years. Over all time Prince's Court has 74 reviews.

Overall Experience

  • 56
  • 16
  • 0
  • 0
  • 2

Date Published

74
4
12
22
52

Review from D G (Grandson of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana is very happy and settled in her care home. She is being well looked after.

Reply from Sylvia Dixon, Manager at Prince's Court

I am so pleased your Nana is happy here with us. Thank you for taking the time to send in your review.


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Review from Darren G (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly staff who took time to assure us Mam was well and on top form. Mam seemed comfortable and well cared for.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and kind words about our staff, these will certainly be passed on to the team.


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Review from M T (Wife of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my husband's stay in intermediate care, he was very well looked after with respect and good attention. Management and all staff were excellent.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your kind and positive feedback - I will pass your fantastic review on to our Prince's Court team.


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Review from M H (Nephew of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt settled well in Princes Court and found the staff friendly and caring from the outset (February 2020). As her condition worsened, we were very pleased with the level of care and attention she received. All of the care and nursing staff are to be greatly thanked. The only downside to Princes
Court is the seemingly inadequate telephone contact system. It was frequently poor and contact with relevant staff difficult.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your positive and kind words about our Princes Court team. Feedback is very important to us and we have been working hard to improve all communications including the telephone system. Thank you once again for your lovely review.


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Review from Brenda K (Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have my best interest when helping me. Thanks.

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Review from Eileen T (Relative of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been given great care and attention at all times.
Nothing too much trouble.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Dear Eileen, thank you for taking the time to leave such a lovely review.
Many Thanks.


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Review from Angela C (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is outstanding! The staff are so kind! I feel happy knowing my husband is so well taken care of! The caring, kind atmosphere radiates throughout the home. I can feel it as I wait outside reception for my COVID test!
I would recommend this home to anyone with the utmost confidence.
My husband is making great progress in gaining confidence and mobility thanks to the intensive, innovative physio and encouragement.

Reply from Francesca MacDuff-Varley, Manager at Prince's Court

Dear Angela,
Thank you for your lovely review, we are very happy to hear your feedback and will certainly pass it onto our staff.
Many Thanks,
Francesca


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Review from Sarah R (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our Mum was at Prince's Court for three years. At first, it fulfilled her basic needs but Covid brought a new set of challenges for everyone. While some Care Homes seemed to go above and beyond during these times, we did not feel this was the case here. During Covid restrictions, our Mum's mental health
and behaviour deteriorated significantly and we feel that this was largely due to the extremely restrictive measures put in place both during Lockdown and continuing to the present date. A lack of contact from family and health care professionals together with no stimulus, we felt, left our Mum, age 90, with no quality of life. Our many pleas to Management about the impact of this on our Mum's individual health care needs remained largely ignored. It would appear that this home is more interested in the needs of residents as a whole and keeping them secure, fed and watered rather than what each individual needs to feel loved, cherished and cared for in a way that they deserve.

Reply from Francesca MacDuff-Varley, Manager at Prince's Court

Dear Sarah,


Thank you for taking the time to leave us your review and I am glad to hear that you feel that your mother’s needs were met at Princes Court for the 3 years before the Covid-19 pandemic began.


During the challenging time of the pandemic, Akari Care has complied with government guidelines issued to ensure all of our residents, staff and visitors were kept safe. We were also regularly assessed by the Infection and Prevention Control Team, North Tyneside commissioning team, and CQC who praised the measures we have taken. All of our residents and the staff were also supported by the multi-disciplinary team in North Tyneside and appropriate plans were put in place for our residents.


Although your complaint has been addressed in line with our company complaints policy we are still very sad to hear that you feel your mother’s mental health has deteriorated and we can only apologise for any distress caused in this difficult time.


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Review from Robin B (Respite Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived to be welcomed by management and the night carer, I felt totally reassured, and so it was to continue from the carers, the nurses, the physios and the cleaners. All were exemplary and I shall be forever grateful to them. Note for medical: please don't assume because someone
is on paracetamol that they need laxatives.

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Review from Beverley F (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are warm and welcoming at all times. They treat my mam extremely well and are always kind and considerate to her. We, her family, could not wish for better for her. She loves the staff and they, in turn, love her back.

Reply from Nicola Bowles, Regional Manager at Prince's Court

Thank you very much for your comments. These have been passed directly to the care team.


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Review from Stephen A (Brother of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prince's Court was my sister's first choice of care home. A relative of ours had been there for a short time until her passing. My sister was very impressed with it then. She is very happy in there. She loves the staff and enjoys the food. Myself, I cannot praise the staff highly enough. Even though
I have not been able to visit my sister yet, whenever I ring the home or call in person to drop things off for my sister, the staff are always friendly, lovely to chat to and nothing is too much trouble when it comes to looking after my sister.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Stephen, it is lovely to hear such happy and positive feedback from you. Thank you for taking the time to review Prince's Court and we will make sure your comments are passed to the home.


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Review from Linda R (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident at Prince's Court since October 2020. I would like to thank the fantastic staff on Albert Wing who have gone out of their way to make him welcome and have treated him with such kindness and understanding. Staff have worked very hard during the pandemic - well done Prince's
Court!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you so much for this wonderful review. Your comments and compliments do not go unnoticed and we will make sure all our staff are made aware of your lovely praise.


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Review from George M (Husband of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed by the care given to my wife. Even helpful and kind to me as a visitor.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review. We look forward to seeing you again at Prince's Court.


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Review from C M (Sister of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for everything you do and have done for my brother. I am sure it must have been so difficult with issues arising from the Covid pandemic. I would like to thank all the staff for their kindness, care and support during his stay. You have a great team, very caring, well trained and efficient.
Thank you again for all your hard work, it was much appreciated by us both.

Reply from Sylvia Dixon, Manager at Prince's Court

Thank you very much for your wonderful review of the service at Princes Court. I will pass on your comments to all of the staff. Take care and thank you again.


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Review from Margaret S (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care centre since November 2020 and has not been transferred to a nursing home. I would like to thank all the staff for the way they have looked after her, especially during this difficult time with the restrictions.

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Review from Michelle H (Granddaughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandmother has lived at Prince's Court for many years. It has always been a safe and homely environment for her. Even though most of 2020 has pushed everyone to their limits, the staff at Prince's Court have excelled themselves. They have dealt with the extra difficulties with even more compassion
and understanding. All families with loved ones in care homes are facing the heartache of being apart but it brings some sense of relief that my wonderful Nana is cared for by the amazing nurses and staff on Albert Wing.

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Review from B R (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my recent stay at the Royal Quays Care Centre (part of Prince's Court) the care of all of the staff was outstanding. Nothing was ever too much trouble and there was always a smile on their faces. The physiotherapist's care was outstanding and enabled me to walk again. The food could be described
as homely with lots of baked beans but there was always coffee available. I thoroughly enjoyed my stay with excellent service.

Reply from Sylvia Dixon, Manager at Prince's Court

Thank you very much for your wonderful review. I will ensure all the staff on the unit see this. So pleased you are feeling better.


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Review from Mark B (Son of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd just like to express our family's sincere thanks to the Activities Co-ordinator. He began working at the home just before the COVID pandemic lockdown and he has been nothing short of a saviour to my dad throughout this time. He has built up an amazing bond with him and without him being there during
all this time when we can't get in to visit, it's possible that dad may have become depressed or perhaps unwell even. He goes out of his way at any opportunity to help us have a video "WhatsApp" chat and nothing is ever too much for him with regard to helping out with dad. Apart from his great enthusiasm and desire to help, he is such a professional, sincere and courteous man. The very fact he is around my dad every day makes all the difference in my dad's mental and physical welfare. You're doing a fantastic job and you should be very proud of yourself. For everything that you have done and for all that you continue to do, we thank you massively.

Reply from Sylvia Dixon, Manager at Prince's Court

Thank you so much for your fantastic review. We are very proud of all the staff and their hard work.


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Review from M B (Son of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very pleased that I have chosen Prince's Court. He praises the staff - his angels, the care and attention they give him. My father especially likes the excellent meals. Altogether we are very satisfied with Prince's Court residency.

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Review from N B (Wife of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the lockdown, all the staff at Prince's Court have gone above and beyond to ensure the safety of all residents and their colleagues I am so full of admiration for their compassion, their cheerfulness and the care they show for all residents.
I'm looking forward so much to engaging with all
the staff across all departments again when we get back to some sort of normal.
From the bottom of my heart, thank you all.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Prince's Court is calculated as follows: ( (194 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 254 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince's Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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