Redesdale Court Care Home

Rake Lane, North Shields NE29 9QS
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9.3 63 Reviews
  • Redesdale Court Care Home, North Shields
Located just outside the historic seaside town of North Shields, Redesdale Court Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely landscaped garden which is tended by residents, an on-site hair salon and patio area.

At Redesdale Court, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Redesdale Court to provide the kindest care possible to all residents.

By getting to know each individual resident at Redesdale Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Redesdale Court, so the team is dedicated to supporting residents in building strong relationships in the North Shields neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Redesdale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Ridley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redesdale Court Care Home Reviews (63)

Total of 63, showing 1-20
9.3

Redesdale Court Care Home has a Review Score of 9.3 (9.283) out of 10, based on 14 reviews in the last 2 years. Over all time Redesdale Court Care Home has 63 reviews.

Overall Experience

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Review from T P (Daughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

1. They refused to follow advice by the District Nurses regarding repositioning, which resulted in a bed sore that contributed to our mothers death. They do not do individual care. She had a bed sore the size of a grapefruit. It was so deep it was penetrating her coccyx. The coroner said it contributed
to her death.
2. They did not check before offering food, medications etc. with potential choking risks.
3. Our mother fell numerous times, twice in one day.
4. They never washed her hands after her visiting the loo.
5. They delayed writing up notes eg. when she was fed or changed, making the notes unreliable.
6. They said they applied for nursing funding, but had not. If they hadn't said they had, we would have. NO nursing care = no help for mum, for 10 weeks! Same with an air flow mattress, said it was ordered but not.
7. The care home promised daily activities, but offered nothing.
8. The home and the company have no compassion and are uninterested in anything but money.

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Review from H S (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not have wished for a better care home for my Mum when it became impossible for her to continue living independently.
The staff are lovely and do their utmost to make the residents feel happy and 'at home'.
The residents are encouraged to participate in the wide variety of activities offered.
I
am happy knowing my Mum is safe and well cared for.

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Review from F B (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy here and settled, it is her home. Mum feels safe and well cared for,
We the family can see that Mum is very well cared for, a massive thank you to two members of staff in particular and the entire team for doing such a wonderful job. Awesome home! Kind regards.

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Review from Patricia C (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff tend to my mother's needs very well. The room is kept very clean and the linen is changed regularly. However, sometimes I do find dropped medication on the floor which is worrying. She does appreciate the entertainment which makes her day.

Reply from Clare Sheehan, Careline Advisor at Redesdale Court Care Home

Thank you for taking the time to write a review of your experience of Redesdale Court. We take pride in the support, dedication and kindness shown towards the residents and that you feel your mother is safe and cared for. We have spoken to you regarding this being brought to Redesdale Court's attention and now staff fully support and observe your Mum when having her medicines, which has seen positive results which is reflected within your mum's care plan. Thank you again for your feedback which will help us to improve the service we deliver.


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Review from Julie D (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff, caring and warm. Lovely clean environment with modern furnishings. Well-managed, supportive team with families.

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Review from M B (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, a friendly atmosphere. Well cared for. Nothing is too much trouble. The admin is brilliant, she is always helpful. The manager is always approachable and they are both friendly.

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Review from C B (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redesdale Court was Mam's home for 3 and a half years and my family and I will forever be grateful for this wonderful care she received.
Her end-of-life care was compassionate and truly caring. The whole team are amazing people.
We could not have picked a better place for our mam to call home.

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Review from Catherine B (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Redesdale Court was my beloved mothers's home from August 2020 until February 2024, and my family and I never had reason to doubt our choice of home for her.
The standard of care was exemplary from day one. They are a true team of carers - management, carers, catering, housekeeping, everyone, they
are all kind, caring and empathetic people.
They were always open and honest with us, and we would recommend Redesdale Court without hesitation.

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Review from J B (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and welcoming, does feel like I am visiting Mam in her own home.
Her room is lovely and clean. Mam has settled very well.
They always make sure that Mam is well cared for. If allowed I would like to say the two staff members in particular made you feel so welcome when visiting.
Very pleased we put Mam in this care home. They listen if you have any little queries.

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Review from C B (Granddaughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff so friendly and helpful. Nanna seems to be comfortable and well looked after.

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Review from C S (Sister of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy and well looked after. I am very happy with her care.

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Review from Mary M (Daughter-in-law of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came into Redesdale Court after a short stay in hospital after several falls at home. After a short period of unsettled behaviour, she has changed completely and after lots of care and attention from all the staff, she has settled in really well. She enjoys all the meals and is just
starting to mix. The encouragement from staff is amazing.

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Review from Anne G (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to get my mum into Redesdale Court for supportive care. Unfortunately Mum died after only 8 weeks. I cannot praise the home enough for their care and support during that time. All of the staff were extremely kind and caring. The home itself was tastefully decorated, very pleasant and
kept spotlessly clean.

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Review from K H (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Redesdale Court staff are generally very good although the turnover and need for agency staff sometimes compromise this (eg. no activity coordinator for months). Although when you visit sometimes there are big groups of staff smoking outside and limited staff on the section.
Food always looks good
and the facilities tidy and well tended to. My mam was always clean and well-presented and was treated with respect.
Management on the other hand seem to struggle with roughly 50% of relative meetings cancelled over the last year and communication with families spasmodic. COVID communications were awful with families turning up for visits and being turned away as COVID communications were generally tardy. Another example of this was I brought up an issue of clothes tags falling off resulting in clothes going missing, I bought this up 3 or 4 times but to no avail and with no response.
I feel this care home is good but in my opinion not outstanding as the rating would suggest.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Redesdale Court Care Home

My name is Alison McCulla, I am the appointed Manager for Redesdale Court Care Home. I wanted to take the opportunity to thank you for your feedback. We are sorry you appear to have had some negative experience’s whilst your mother resided at Redesdale. I would like to reassure you that we value your feedback and will act upon the points you have raised. We also appreciate your positive comments regarding the staff, the environment and more importantly how well your mam was looked after whilst living with us and can only apologise for the lack of communication you experienced during the Covid pandemic. We aim to continuously improve our service and your feedback is essential to allow us to do so, we will include this feedback in our meetings and share learning forums to look at new and more effective ways of working moving forward.


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Review from Daniel W (Grandson of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redesdale Court Care Home have been outstanding with the care. My grandad has been here for over a year now, and me and we as a family have seen a massive improvement in him over this time. The staff from management to the carers are just amazing. The home is so good and caring my granny has just moved
in as well. wouldn't recommend anywhere else.

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Review from Sandra W (Friend of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful, looking after everyone's welfare, etc, nice place to visit.

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Review from Dawn T (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, from day one, have been very warm and welcoming. I and my family were made to feel at ease. All handled very professionally for a very difficult situation. I don't think my dad could bein in a better place. Dad is always immaculate.

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Review from Jacqueline R (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new family for mam, very welcoming, open, and honest. Under circumstances dealt with covid very well. Staff make the family very welcome and keep mam fit, healthy and most of all safe. Thank you.

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Review from Christine T (Daughter-in-law of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care given. the staff are very kind and helpful. Feel my loved one is very happy and settled here.

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Review from Alan N (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been great. No matter who we speak to they are always helpful.

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Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Redesdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.494 for Redesdale Court Care Home is calculated as follows: ( (121 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 168 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.789 Points relating to the number of positive Reviews for Redesdale Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 12 Positive Reviews ÷ 15.2 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Redesdale Court Care Home

What types of Care is Redesdale Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redesdale Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Redesdale Court Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Redesdale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redesdale Court Care Home to the centre of North Shields?

1.4 mile(s) as the crow flies, distance by road may be significantly further.