Redesdale Court Care Home

Rake Lane, North Shields NE29 9QS
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9.3 63 Reviews
  • Redesdale Court Care Home, North Shields
Located just outside the historic seaside town of North Shields, Redesdale Court Care Home offers personalised residential and residential dementia care to older people.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely landscaped garden which is tended by residents, an on-site hair salon and patio area.

At Redesdale Court, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Redesdale Court to provide the kindest care possible to all residents.

By getting to know each individual resident at Redesdale Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Redesdale Court, so the team is dedicated to supporting residents in building strong relationships in the North Shields neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Redesdale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Ridley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redesdale Court Care Home Reviews (63)

Total of 63, showing 21-40
9.3

Redesdale Court Care Home has a Review Score of 9.3 (9.283) out of 10, based on 14 reviews in the last 2 years. Over all time Redesdale Court Care Home has 63 reviews.

Overall Experience

  • 56
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Date Published

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Review from Chris T (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to the staff at Redesdale Court. You all turned my other's life around, in a positive way. My mum has stayed at Redesdale Court short term and now is able to return home fit and healthy. Her physical and mental well-being has massively improved, amazing care.

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Review from Paul A (Son of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided at Redesdale for 5 months, during a difficult time. I was really worried about him going to residential care but I couldn't have picked a better home for him. The staff were excellent, caring and understanding at all times and couldn't help enough with my constant questions. They kept
me informed on all occasions and consulted on the need for hospital care. The home is clean, fresh and very homely for residents. I would highly recommend Redesdale for anyone needing peace of mind for their loved one.

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Review from Emma M (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Redesdale Court in January 2021. It was an extremely difficult to have to make but all of the staff at Redesdale Court have made the transition as easy as possible. They have been really supportive and reassuring to me and the level of care that they offered my mum is second to none.
Mum is thriving and is so happy now, thanks to all the staff.

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Review from J M (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Redesdale Court have all been lovely. There's not one person who has been unpleasant or unhelpful. They all are great and seem to know my mam so well and provide me with very caring updates. My mam has settled very well and I've seen a big improvement in her since being at Redesdale Court.

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Review from Ruth L (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are on the ball at all times. Absolutely lovely, every time I speak everyone is fantastic. Always feel reassured that staff communicate anything mam needs. Service has been above and beyond. "Kind, compassionate, couldn't ask for anymore" and "absolutely amazing". You've changed mam's life, she
feels safe and secure, always seems happy and that's due to the care.

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Review from Pam S (Daughter of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Redesdale Court are fantastic with my Mum, they go above and beyond. Under the current circumstances, they have been perfect, even when visiting through the window, we've seen they are great with her. All we have is so much gratitude towards everyone for what they do. From when we visited
Mum, the care home looks lovely.

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Review from R M (Daughter of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are exceptional. I would highly recommend Redesdale to others. My mam has been in the since October 2019. They are always helpful and inform me of any information regarding my mam.

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Review from Suzanne A (Next of Kin) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a very big thank you to all the staff at Redesdale Court for looking after my Mam for the last year, until she passed away on September 30th. I cannot recommend this home enough, they took amazing care of my mam right up until the day she died. Everything about Redesdale Court
is absolutely perfect, from the care received to the communication. No stone is ever left unturned. Very thorough and extremely professional in every way possible. Thank you so much for giving me peace of mind for the last year. Thank you so much.

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Review from Tony P (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad definitely feels safe and secure at Redesdale Court.
I'm happy with the staff, they have always kept me updated on all my dad's needs.

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Review from B L (Granddaughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan moved to Redesdale I can rest assured that she is well taken care of. I have got my life back as I know when I am working she is happy and in the best place. Her wellbeing has drastically improved from being in Redesdale, she is so happy, whereas the home she was in before she was unsettled.
The communication from the manager and staff is fantastic! and honestly, I can relax knowing she's receiving the best care. From what I have seen the home is very clean and her room is lovely, very hotel-like.

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Review from J C (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so relieved that my mam came into Redesdale Court. The staff are fantastic and she is always happy and laughing. I always recommend Redesdale Court to my friends at work for their parents.

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Review from Tina D (Granddaughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel as though my Gran has settled well and staff have been helpful and friendly.

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Review from A D (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Redesdale Court we knew wanted dad to stay there. It was warm, smelled clean and everybody was friendly and happy. We have been very pleased with the level of care received for dad. He has settled well and regards Redesdale as his home. We had visited a few other care
homes before Redesdale and this was always top of the list. We are grateful there was a room for him.

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Review from A M (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best thing we ever did for my mother. She has improved in health and well-being in every way.
She receives the best possible care and we have absolutely no worries while she is being cared for at Redesdale.

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Review from T N (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 6 weeks my father spent in Redesdale Court, he received excellent treatment. The staff are thoroughly professional, loving and caring. They made my father's final days comfortable and had a positive effect on his family.

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Review from R C (Wife of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home and the staff are great. Very helpful and dedicated to the jobs they are doing. Very helpful to family and friends. If I have any concerns, I am not afraid to ask for help if needed.

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Review from Helen B (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we made contact with Redesdale regarding our dad's stay, the service, support and kindness shown has been outstanding. The care our dad has received has been more than we could have wished for. In addition, the support our mum has received during Dad's time at Redesdale has been amazing.
My
sister and I have nothing but praise for everyone who is part of the Redesdale team.

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Review from Lucy S (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Redesdale Court in November, after spending 4 years in another care home. She is 98 and has dementia. I was worried she wouldn't settle in but I was wrong. The staff and management are amazing and have gone out of their way to welcome Mam and make sure her needs are met. The home is beautiful,
clean and offers activities for those who want to join in.

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Review from Linda B (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Redesdale Court October 2018. It was difficult for us all but the staff were exceptional, making Mum feel comfortable and settled in her new home. I visit from Vancouver a couple of times a year to hang out with Mum. All the staff could not be more friendly and helpful. It's always hard
leaving but now I am reassured she is safe, content and cared for 24 hour a day. Thank you and your staff for taking care of Mum for us. Even though all staff are super, a special mention to three certain members of staff.

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Review from Paul E (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Redesdale Court for fifteen months or so and is very happy with all aspects of the care she receives. She has not said to me 'I wish this/that were different'. I visit reasonably frequently at different times of the day and so see all the staff at Redesdale Court. I
find them all friendly, approachable, caring and professional, who work as a team for the benefit of the residents. I am very happy with the care my mother receives and have no suggestions for improvement. I would recommend Redesdale Court to anyone looking for care and have done so on several occasions.

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Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Redesdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.494 for Redesdale Court Care Home is calculated as follows: ( (121 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 168 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.789 Points relating to the number of positive Reviews for Redesdale Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 12 Positive Reviews ÷ 15.2 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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