Rosemount Care Home

Sunningdale, West Monkseaten, Whitley Bay NE25 9YF
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8.8 48 Reviews
  • Rosemount Care Home, Whitley Bay
Rosemount Care Home in Whitley Bay offers purpose-built accommodation for up to 60 residents. The home's team of experienced and supportive staff has a genuine desire to provide the best care possible to each individual.

Each bedroom has ensuite facilities and residents are encouraged to personalise their rooms to make them feel more at home. Residents' families are involved as much as possible in their care to ensure they receive the right care and according to their wishes.

The home's head chef provides nutritionally balanced home-cooked meals based on residents' dietary requirements, likes and dislikes.

Residents are encouraged to pursue hobbies and interests. Residents benefit from communal and quiet lounges, patio areas for relaxing, socialising or for a bit of gardening.

Other facilities and services available include a hairdressing, chiropodist, dentist and optician.

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Care Provided by Rosemount Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Norma Chennells (Registered Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2025
    • Number of floors: 1

Funding & Fees Guide for Rosemount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,099 – £1,099
    • Self-Funded Residential Dementia Care £1,121 – £1,121
    • Self-Funded Nursing Care £1,099 – £1,099
    • Self-Funded Nursing Dementia Care £1,121 – £1,121
    • RESPITE Self-Funded Residential Care £1,099 – £1,099
    • RESPITE Self-Funded Residential Dementia Care £1,121 – £1,121
    • RESPITE Self-Funded Nursing Care £1,099 – £1,099
    • RESPITE Self-Funded Nursing Dementia Care £1,121 – £1,121
  • (these prices are only a guideline, please contact Rosemount Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They welcome visitors at all times. Please ensure you sign in on entering and out on exiting the building.


  • Parking

  • There is free parking on site.


Rosemount Care Home Reviews (48)

Total of 48, showing 1-20
8.8

Rosemount Care Home has a Review Score of 8.8 (8.765) out of 10, based on 15 reviews in the last 2 years. Over all time Rosemount Care Home has 48 reviews.

Overall Experience

  • 25
  • 13
  • 3
  • 1
  • 6

Date Published

48
5
9
15
33

Review from P C (Husband of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has improved considerably since the introduction of a new manager last year! As I see on a daily basis, staff are clearly committed to doing the best job they can. They are always respectful and genuinely caring. All staff, including nurses, carers, kitchen and cleaners work hard and provide
very good support. I feel reassured that my wife is in safe hands.

Reply from Honor Keatley, Group Business Development Director at Rosemount Care Home

Thank you so much for your thoughtful review.It's great to read what a positive impact our Home Manager has made and that the whole team are committed to doing the best job they can.It's lovely to know that you feel your wife is in safe hands.With best wishes, KeatleyGroup Business Development Director.


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Review from Leah C (Granddaughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't thank the staff enough for how they have welcomed and cared for my grandpa since he was admitted, the 2 months he spent in hospital I could see he was going downhill, spending his days in bed and not really eating.
But since being at the home he has come back to life and I have the staff
and manager to thank for this.
He seems so much brighter and happier, I was expecting this process to be stressful for both grandpa and our family, but it has been so easy and smooth again thanks to the manager and her staff, could not recommend this home enough.

Reply from Honor Keatley, Group Business Development Director at Rosemount Care Home

Thank you so much for your wonderful review and 5* rating!It's so lovely to read about your grandpa and to know he is thriving at Rosemount.By writing your review it has enabled the team to read about the hugely positive impact they have had, not only for your grandpa but also for you.Moving someone you love into care is a tough decision but I'm so glad your experience has been such a positive one.With best wishes, KeatleyGroup Business Development Director


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Review from A B (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really big difference in the care home from the day the manager took over. Really approachable, open and honest, her and her team have worked really hard to improve things for residents. When she says she will do something it's done and is working very hard to achieve better for the home. Has recently
been taken over and things are definitely moving in the right direction.

Reply from Honor Keatley, Group Business Development Director at Rosemount Care Home

What a fantastic review. Thank you so much for sharing your thoughts. The team continue to work really hard to provide a great service for their residents. It's lovely for the team to read what a positive impact they are having. With best wishes, Honor Keatley, Group Business Development Director


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Review from S C (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the introduction of a new manager this year, there has been a significant improvement in the overall running of Rosemount Care Home. The manager is caring, friendly and if there are any issues I can raise them and I am confident they will be addressed quickly, Staff are very good, helpful and
treat my mother with dignity. Entertainment staff are excellent. Brighter, more homely communal areas after recent redecoration. Mom enjoys the food and activities.

Reply from Sandra Ward, Operations Director at Rosemount Care Home

Thank you for your kind comments, we are pleased that you have seen an improvement in the quality of care and environment from the manager taking over earlier this year, and that your mum is treat with dignity and respect. We will ensure this is passed on to the team.


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Review from L S (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking from day one! My father was left soaking wet for over 2 hours (with him pressing his buzzer) and only given a towel to dry himself from staff.
I went later on with my mum and pushed the buzzer and was told the staff "were on their way". My father requested I stayed during this change
and the staff would not allow us to. We waited closely to his room for over 30 minutes. We went back into his room and he stated that the staff searched vigorously through all his belongings we had just brought in, eying up all the designer t-shirts he had.
We visited again the next day and my father was not at all himself, he was shaking erratically. It was like he was given too much medication. One day later, we got a phone call to say he had sadly passed away.
Tonight we went back to the home to collect his belongings and we were greeted by a very poorly resident who should not have been at the door unattended. There were no staff visible at all.
Think twice about this home.

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Review from Olive T (Wife of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, carers and staff are very caring and supportive. Good selection of menus.

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Review from J D (Husband of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, safe environment. Care staff generally very helpful and supportive. New manager doing a good job. Excellent contact and communication with residents and relatives.

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Review from J A (Wife of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are welcoming and friendly and do their job in a professional manner. However, I do feel there could be an increase in staff numbers to enable even better results. The decor of the rooms needs improving. New duvet covers, pillows and curtains need replacing to freshen the appearance. The Horseshoe
courtyard leaves a lot to be desired. Weeding, new furniture and some plants would improve its appearance. Overall I am happy with the care my husband receives.

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Review from Tracy H (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was in Rosemount for 5 months. Some of the carers were lovely with him, some weren't. One in particular complained when my dad pressed his buzzer for assistance. He was unable to do anything for himself. His bedroom didn't look clean. Dirty dishes being left often for more than 24 hours.
He
spent the final months having nursing care. He was so weak, unable to press his buzzer. He would shout when he needed assistance. A carer closed his door so no one could hear him shouting. The buzzer was also placed out of his reach many times.
My dad's final weeks were very upsetting. I visited and he was dirty. I had to ask for him to be cleaned. I dread to think how long he'd have been left if I hadn't gone in.
There were safeguarding concerns raised by a healthcare professional about dad's care. I'm unsure of the outcome and my dad has recently passed away.
Rosemount hasn't initiated any contact since my dad passed away. No condolences offered by management.

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Review from Katherine H (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager and staff all very kind. Glad my mam is safe and happy. The room is big enough for her needs. Only complaint is the drinks trolley coming around and some staff not knowing how to make basic cupper coffee!

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Review from A H (Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The next best thing to living at home.

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Review from E P (Sister-in-law of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Over 18 months my family member was at Rosemount, we were never satisfied with her care. Her room was dark, dingy and more often than not extremely smelly. We did complain but things never improved. According to her contract with the home she was supposed to have a chair provided, so she spent many
hours sitting on a commode even to eat her meals until we organised a chair for her. Her last few weeks she had been moved to nursing care but we saw no change in her care. We tried to speak to the nurse in charge (but they were always in meetings). The day before she passed away she was taken to hospital, not even to be accompanied by a member of staff until a family member could get there. Hospital staff were appalled by her condition dirty and dehydrated. The management of Rosemount needs to be ashamed of the way this lady spent the last days of her life.

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Review from Malcolm M (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Main concern is the extensive use of agency staff. This often appears to lead to miscommunication and delay.
Permanent staff are friendly and helpful.
Good activities arrangments.

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Review from Debbie M (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff/carers extremely kind and very caring. They were extremely good with my mother, who came here but sadly passed. The staff have been wonderful with my dad. I honestly can't fault them.

Reply from Nichola Williams, Regional Operations Manager at Rosemount Care Home

Thank you for taking the time to leave a review for Rosemount; your kind comments will be shared with the team.


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Review from P H (Wife of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Rosemount Care Home for several months and I cannot begin to express my gratitude to the staff for the care administered in trying times. I understand that staffing can be an issue, but they pulled together and provided him with the best care and kindness and for that I
will be eternally grateful. They catered to his specific needs with no question and always had a smile with the service provided. Thank you Rosemount, you were outstanding.

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Review from Norma D (Husband of Resident) assisted by family/friend published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rosemount Care Home care staff doing everything possible to mitigate the impact of Lewy Body Dementia as diagnosed earlier this year.

Reply from Nichola Williams, Regional Support Manager at Rosemount Care Home

Thank you for taking the time to leave a review, your kind comments will be shared with the team at Rosemount.


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Review from P S (Nephew of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem genuinely caring and know the residents well. They seem to be regular staff and not "bank" staff.

Reply from Nichola Williams, Regional Operations Manager at Rosemount Care Home

Thank you for taking the time to leave a review; your kind comments will be shared with the team at Rosemount.


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Review from C B (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend that anyone send a relative to this place. My mum was here for a while and we were so pleased to be able to get her out. The rooms were dark and dingy and were not kept properly clean, my mum was always sitting on her own in dirty clothes and one time I found her still in bed at
11.30 am with dirty clothes lying on top of her. Only one member of staff would engage with me when I asked questions, the others would literally run away and a woman, who I assume was the home manager, was very rude to me when I waited to speak to her. The staff did not actively come to speak to me to let me know how my mum was doing or settling in. The residents seem to be sitting in the day room most of the time in front of a very small TV, with little or no engagement with staff. Unbelievably, when my sister went to visit my mum one day and found her in the day room with one of carers fast asleep. When she woke up, she did not care that she had been caught sleeping on the job!

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Review from Christine J (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot find any fault at all with Rosemound Care Home. All the staff looked after our mam and nanna with the greatest of dignity and respect. Thank you.

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Review from Linda H (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this care home to anyone. My dad was in here for about 5 weeks before passing away and was not looked after very well, hardly ever washed or shaved, his bed was not made, the floor in his room was sticky, that part of the building stunk to high heaven. The staff, especially the
Manager, hid in her office, spoke to Mum once and the Head Nurse could not give my mum an update on his wellbeing. Some of the staff were helpful - my mum had to help him. She would find him sitting in his own filth, when he was given a drink no one was there to help him drink it, he couldn't do that on his own. No stimulation in that lounge, the poor souls just left to sleep all day. I could go on but running out of space. I hope this review is published as I want other relatives to know what it is like. I doubt if it will be published but live in hope.

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Current Review Score: 8.8 (8.765)

Overview of Review Score

The Review Score of 8.8 (8.765) out of 10 for Rosemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.848 for Rosemount Care Home is calculated as follows: ( (72 Excellents x 5) + (60 Goods x 4) + (13 Satisfactorys x 3) + (13 Poors x 2) + (20 Very Poors x 1) ) ÷ 178 Ratings = 3.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Rosemount Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 25 Feb 2025

We currently have dementia nursing and residential beds available.


Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Rosemount Care Home

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Rosemount Care Home

What types of Care is Rosemount Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosemount Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rosemount Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Rosemount Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Rosemount Care Home to the centre of Whitley Bay?

1.0 mile(s) as the crow flies, distance by road may be significantly further.