Review from A L (Husband of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

My wife was in the home for over four years and passed away last week. She was not able to stand or walk by herself but the care and attention given by the staff made her life so much better in these four years. In her last few months, she became very frail but the medical staff were very responsive

to her needs, supported by the care and attention of the other staff. They also helped and supported me through the final days. I could not thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

This is an update on a previous review as our Dad has since passed away. During the weeks leading up to his passing, I can only describe the care that he received as exceptional. Every member of the team, including the manager, were so kind and thoughtful to Dad. That care also extended to myself and

my brother. Thank you to all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Wife of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

I was disappointed by the overall inconsistency of care. The care staff were pleasant respectful and caring but my husband was seriously ill and dying and there weren't enough of them to care for him. He spent long hours waiting for attention.

Reply from Nichola Williams, Regional Operations Manager at Rosemount Care Home

Thank you for taking the time to submit a review. I'm sorry to hear that your experience at Rosemount Nursing Home did not meet your expectations. Your feedback will be discussed with the team at Rosemount, however, I am happy to discuss this further should you wish to do so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June M (Son of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience

Due to my brother receiving excellent care, it makes me feel very relaxed under difficult circumstances, knowing he is well taken care of is very important.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Son of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience

Day one was a disaster and prompted a complaint to the CQC. The experience after that was varied but never good. Even allowing for Covid absences and visiting restrictions, the provider falls short in many areas. It was often difficult to find a member of staff to help and they are often attending meetings.

Checks on residents are not frequent enough. Care of personal property is lamentable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

My father was sadly only at Rosemount for a short period of time due to his poor health, but during that time all the staff were exceptional, always willing to help and a pleasure to talk to. The place itself is well located with pretty outside areas and plenty of parking available. Like most care homes,

staff are very stretched and they do their best under what I can only imagine are very difficult circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mervyn H (Son of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience

My mother was a resident at Rosemount for the final 7 months of her life during the difficult, covid influenced, period from July 2021 to January 2022.
The care and comfort offered by Rosemount's staff was beyond our expectations and it allowed my mother to have a quality of life beyond her expectations

and ours.
The medical needs of my mother were quite extensive, but the attentive and caring work of the staff allowed her to live her final months in a thoroughly enjoyable way.
She loved being here. She called it home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

Thank you to the care assistants at Rosemount Care Home they were cheerful and supportive to our father. They are under extreme pressure due to lack of staff. 1:1 care is not always possible.

Our father was admitted to Rosemount and was in 10 days Covid isolation. These were 10 days lost for the

family. The management lacked proactive interaction with the family at the beginning of our father's stay. This we feel should have been done immediately, to ensure correct care needs were in place: food plan, special needs for our father (chair from home) character assessment (you cannot obtain this information from a piece of paper!) This is so important in building up a rapport between the management and the family.

Sadly our father passed away. We arranged to collect his belongings, there was no empathy shown from management upon arrival. When we departed it was a short "look after yourselves" and "can you complete this review for us".

We cannot change things for our father but we want to ensure that future residents and families receive the management support expected and needed at what is a very stressful time.

Reply from Nichola Williams, Regional Support Manager at Rosemount Care Home

Thank you for your feedback. We are sorry to hear that you were disappointed with the services provided at Rosemount, please be assured your comments will be looked in to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

The home promises so much but does not deliver. My mum is deteriorating visibly and I am told she is 'fine'. I need to move her whether it is in North Tyneside or closer to myself in South West Wales.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui P (Niece of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience

I cannot recommend Rosemount highly enough. My aunt recently made the transition from her own home to Rosemount and she has never been happier. Staff and management are truly superb; nothing is ever too much trouble. The care provided is second to none and the atmosphere always warm and welcoming. We

are incredibly lucky to have such a marvellous facility on our doorstep here in North Tyneside and I am very thankful to them all for all of their superb ongoing care and attention to my aunt. First-class in every respect!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Friend of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

I have visited a family friend here, and have always found that she is very happy and well cared for. It is such a nice and friendly environment. The staff are extremely caring, and the manager is very approachable.

Reply from Melanie Auckland, Director of Operations and Compliance at Rosemount Care Home

Thank you for your positive review and kind words; I will ensure your comments are passed to the Manager and her team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margery T (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My mam is very happy and is well looked after by the very caring staff. All members of staff at every level are very friendly and caring. Staff are very approachable and helpful. As a family, we are pleased with our decision to choose Rosemount.

Reply from Melanie Auckland, Director of Operations and Compliance at Rosemount Care Home

Many thanks for your positive review and kind words; I will ensure they are shared with the staff team at Rosemount.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise H (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My mum was a resident there. The staff are amazing so friendly and helpful, nothing at all was a problem. Nice airy rooms with temperature control. Light corridors with a home to home feeling. This does not at all feel like a care home. Residents are all well looked after and cared for. Food menu

has good choices on. There is entertainment for residents if they choose to participate.
At the start of this review I wrote my mam was a resident there, within a week her health went severely downhill and she passed away. The staff were amazing, myself and other brothers, sisters and partners ,nieces and nephew were there her last week 24/7 the staff couldn’t do enough for us and the Rosemount staff team and management are second to none. Thank you so much Rosemount xx

Reply from Melanie Auckland, Director of Operations and Compliance at Rosemount Care Home

Thank you for your very kind words at such a difficult time. The provision of high-quality care is very important to us so we are delighted that you were happy with your mam's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather B (Wife of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience

Have had difficulty with my husband being in care, like anywhere it’s not perfect. Without exception the staff are caring and give their all, it has been hard for them to watch in the current situation, they are tired but still smiling. They care with affection and patience. I feel they are like my

family now and look upon them as friends as well. The management are approachable and you are able to discuss your worries and fears.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev B (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

From the second my dad arrived at this home, amazing, staff like family, can’t do enough for you, totally 100% care and more. Thank you, everyone, every member of staff. So much care compassion, sincerity. So pleased you all looked after my dad, thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Sister of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

Staff, I found to be friendly, helpful and dedicated, so creating a homely atmosphere. Visitors made to feel welcome.
To anyone who is contemplating moving to a residential/nursing home, I highly recommend Rosemount.

Reply from Jasmine Bracken, Marketing Administrator at Rosemount Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Bamford Grange Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother is a 94 year old lady who has lived at Rosemount Care Home for over a year now. She has settled well. She does not need nursing! Her eyes are her main problem, she has macular degeneration. The carers are kind and respectful! The new manager is doing very well, if there's a problem she is

quick to sort it out! So I will give the new manager a god star!

Reply from Ronnie Cavanagh, Marketing at Rosemount Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Rosemount Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trish B (Daughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience

My mum has been a resident for 18 months until her death at the home. The care provided to my mum by the staff has been exemplary. Whenever my husband and I would visit any staff around would greet us with a cheerful hello. The staff has always given thoughtful care with Mum’s best interests at heart.

Nothing has ever been too much and any concern dealt with immediately. During her short last illness I was astounded by love and care shown to her by all the staff from the very top down. They also couldn’t do enough for me as I sat by her bed. They enabled her to die in peace and with dignity.

Reply from Ronnie Cavanagh, Marketing at Rosemount Care Home

Thank you Trish, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Rosemount Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Rosemount did see some friendships flourish with both the care team and residents. Thank you again Trish, if there is anything more we can do please do not hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lawrence H (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

Rosemount took in my mam last January. This is my review for the past 12 months and I am very pleased with the care and attention all the staff give towards my mam and to my family and friends whenever they visit. Nothing is a bother. The previous home manager was really lovely, sad she left but the

temporary manager in charge is equally as pleasant and capable - so I know my mam is in "good hands".
A family friend has recently become a resident on mine and my wife's recommendations.

Reply from Ronnie Cavanagh, Marketing at Rosemount Care Home

Thank you, Lawrence, for your comments about your recent experience at Rosemount Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Regular Volunteer) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

A happy and vibrant care home with very caring and motivated staff. The team spirit is evident from the moment you enter the home and this is one of the key issues I would look for in the care sector.
I would have no hesitation whatsoever in recommending Rosemount to anyone in need of its excellent

services.

Reply from Ronnie Cavanagh, Marketing at Rosemount Care Home

Thank you, Richard, for your comments about your recent experience at Rosemount Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Rosemount Care Home

Care Provided by Rosemount Care Home

Good to Know

Funding & Fees Guide for Rosemount Care Home

Facilities