Rosemount Care Home

Sunningdale, West Monkseaten, Whitley Bay NE25 9YF
Submit a Review
8.8 48 Reviews
  • Rosemount Care Home, Whitley Bay
Rosemount Care Home in Whitley Bay offers purpose-built accommodation for up to 60 residents. The home's team of experienced and supportive staff has a genuine desire to provide the best care possible to each individual.

Each bedroom has ensuite facilities and residents are encouraged to personalise their rooms to make them feel more at home. Residents' families are involved as much as possible in their care to ensure they receive the right care and according to their wishes.

The home's head chef provides nutritionally balanced home-cooked meals based on residents' dietary requirements, likes and dislikes.

Residents are encouraged to pursue hobbies and interests. Residents benefit from communal and quiet lounges, patio areas for relaxing, socialising or for a bit of gardening.

Other facilities and services available include a hairdressing, chiropodist, dentist and optician.

Care Provided by Rosemount Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Norma Chennells (Registered Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2025
    • Number of floors: 1

Funding & Fees Guide for Rosemount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,099 – £1,099
    • Self-Funded Residential Dementia Care £1,121 – £1,121
    • Self-Funded Nursing Care £1,099 – £1,099
    • Self-Funded Nursing Dementia Care £1,121 – £1,121
    • RESPITE Self-Funded Residential Care £1,099 – £1,099
    • RESPITE Self-Funded Residential Dementia Care £1,121 – £1,121
    • RESPITE Self-Funded Nursing Care £1,099 – £1,099
    • RESPITE Self-Funded Nursing Dementia Care £1,121 – £1,121
  • (these prices are only a guideline, please contact Rosemount Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • They welcome visitors at all times. Please ensure you sign in on entering and out on exiting the building.


  • Parking
  • There is free parking on site.


Total of 48, showing 41-48
8.8

Rosemount Care Home has a Review Score of 8.8 (8.765) out of 10, based on 15 reviews in the last 2 years. Over all time Rosemount Care Home has 48 reviews.

Overall Experience

  • 25
  • 13
  • 3
  • 1
  • 6

Date Published

48
5
9
15
33
Overall Experience  Overall Experience 4.0 out of 5

Very welcoming home, staff are pleasant and welcoming there is a feeling of tranquillity. It would be nice to see some more chairs in the general lounges. The home is always very clean there are no unpleasant odours which I have experienced in other homes. I was delighted to see fresh flowers in the
home. It would be nice to see a visitors book where visitors can leave comments.

Reply from Ronnie Cavanagh, Marketing at Rosemount Care Home

Thank you, Joyce, for your wonderful feedback about our home. We are pleased to hear that your experience here at Rosemount Care Home has been so positive. We look forward to seeing you again soon. Have a fantastic day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Friend was a resident. The home has a lovely welcoming atmosphere and a calm peaceful feel to it which was reassuring. My friend, unfortunately, passed away but was treated with an excellent level of end of life care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you for your comments about your recent experience at Rosemount Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Your wonderful feedback really means a lot us. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A friend went into care home unexpectedly following a stint in the hospital. Settled very quickly and was treated very well by all staff. All visitors made to feel very welcome. Good facilities and communal areas. She loved the food.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you for sharing your recent experience at Rosemount Care Home. We are really happy to hear it was so positive. We appreciate all of your feedback about the home and staff. It really means a lot to us. Thank you once again. Take care!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are fantastic, caring, compassionate and willing to go that extra mile, to take care of the residents. I would like to think if I need care in the future, my family would be settled, if I was in such a caring environment. The management have done a wonderful job of turning this
home into something special for all involved.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you, Karen, for taking the time to leave a review for us at Rosemount Care Home. We're happy we could meet your expectations! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Rosemount Care Home is a very very well run home, from the cleaners to the managers, everyone is always happy. They give their full attention to everything. They say nothing is a problem, they will go the extra mile to make sure all the residents never miss out.
My father is very well cared for, he
always thanks anyone who helps him. On a whole, I cannot fault Rosemount Care Home at all. It is a cheery, warm and welcoming place.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you, Christine, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemount Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

The care home has a friendly welcoming atmosphere, the staff I met were helpful and I was welcomed with a lovely smile.
One Other thing I noticed was that the residents all looked settled and comfortable and the carers were having conversations with them it looked like a little community.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Rosemount Care Home

Thank you, Julie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Rosemount Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for letting us know how we are doing and look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

The home has a lovely atmosphere, it's nice to go somewhere and feel welcome. Nice to be in a homely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Recently there has been a lot of staff change. Thankfully seems to be settling down under new management in the care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.765)

Overview of Review Score

The Review Score of 8.8 (8.765) out of 10 for Rosemount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.848 for Rosemount Care Home is calculated as follows: ( (72 Excellents x 5) + (60 Goods x 4) + (13 Satisfactorys x 3) + (13 Poors x 2) + (20 Very Poors x 1) ) ÷ 178 Ratings = 3.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Rosemount Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 25 Feb 2025

We currently have dementia nursing and residential beds available.


Awards / Recognitions (0)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (0)

There are no Team Members posted yet