Visitors are welcome at any time. The residents do have protected mealtimes, so please be respectful of this unless you are dining with your loved one or supporting them with their meal.
There is limited parking available on site. Please do not park in front of the bin enclosure on a Monday, Tuesday, or Thursday morning.
The Evergreens Care Centre has a Review Score of 8.8 (8.826) out of 10, based on 6 reviews in the last 2 years. Over all time The Evergreens Care Centre has 61 reviews.
Review from W H (Daughter of Resident) published on 6 March 2025
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The staff definitely know my Mams needs which are at times
I feel confident my Mam is getting looked after well and feel quite confident to bring up issues as I feel necessary. I am told regularly my Mam is 'resident of day' and is there anything I want added to the careplan however I rarely do as these issues are usually dealt with when I raise them anyway.
The staff also get to know family members and are very friendly to us as a family.
There have been times when I've needed to escalate things which I have done by contacting the manager direct. I do this with confidence knowing he will deal with it and its always sorted quickly.
Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre
Thank you so much for sharing you and your Mam's experience of The Evergreens. It's good to read how well you feel supported by the staff and management.It's so helpful for people new to the care seeker experience to read a first hand account that is so honest. With best wishes, Group Business Development Director
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Review from E B (Niece of Resident) published on 6 March 2025
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Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre
Thank you so much for your thoughtful review. The fact that your aunt sees The Evergreens as home and the staff as friends is testament to the amazing work they do and support they provide. By writing this review you have not only enabled our staff members to read what a significant impact they have but you've also provided a vital window into life at The Evergreens for new care seekers.With best wishes, Group Business Development Director
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Review from Yvonne R (Friend of Resident) published on 6 March 2025
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Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre
What a lovely review, thank you so much for taking the time to write it.You really made me smile, picturing your friend enjoying singing. It's great to read that you too feel welcome and at home.With best wishes, Group Business Development Director
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Review from J M (Granddaughter of Resident) published on 22 January 2025
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you so much for the lovely feedback. This means a lot to us.
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Review from C C (Daughter of Resident) published on 22 January 2025
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you so much for your kind words. This means a great deal to us.
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Review from C R (Daughter of Resident) published on 19 November 2024
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you kindly for your positive feedback. This is very much appreciated and will be shared with the team. Thanks again.
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Review from S T (Daughter of Resident) published on 28 November 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you for your kind feedback. As always, it means a great deal to us to know we are on the right track. I will share your words with the team and I know they will appreciate them as much as I do. Thanks again.
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Review from Ashleigh T (Granddaughter of Resident) published on 14 November 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you for your positive feedback. It does make the difference to know we are keeping people happy and satisfied. I will make the team aware of your comments. They are most appreciated. Thank you.
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Review from Alison B (Daughter of Resident) published on 9 June 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you so much for your feedback and for trusting us once more with the care of a parent. It means so much to us. The team feel proud to have your dad here with us. Thank you.
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Review from A G (Son of Resident) published on 9 June 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you for your positive and kind feedback. It is a privilege to have your father here with us and it means a great deal to us that you have faith in us to provide the quality of care you would expect for a parent. Your comments will be most appreciated by all.
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Review from L R (Daughter of Resident) published on 30 May 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you for your kind and positive words. It really does mean so much to the team to hear this feedback. Thank you for choosing us and trusting us with the care of your father. We understand what a big deal it is to trust anyone with the care of a loved one and we are glad that we have not let you down.
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Review from Dave M (Son of Resident) published on 5 April 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you kindly for your positive feedback. It is genuinely lovely to hear. This means so much to the team and we all appreciate it.
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Review from Pamela A (Daughter of Resident) published on 22 March 2022
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Review from Kim B (Daughter of Resident) published on 22 March 2022
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Review from A E (Daughter of Resident) published on 21 March 2022
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Review from Carole H (Daughter of Resident) published on 2 March 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you for your kind words and positive feedback. We appreciate you taking the time to acknowledge the efforts of the team. I will be certain to pass on your comments to the team. They are very much appreciated.
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Review from Julie N (Daughter of Resident) published on 1 March 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you for your kind and positive feedback. This is much appreciated and will be shared with our team.
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Review from Ian J (Son of Resident) published on 1 March 2022
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you for your kind and positive feedback. This is much appreciated and will be shared with our team.
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Review from Clare H (Daughter of Resident) published on 28 February 2022
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Review from Annette S (Daughter of Resident) published on 20 July 2021
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Reply from Dan Shutt, Home Manager at The Evergreens Care Centre
Thank you so much for the positive feedback. This means so much to our team and it is very much appreciated. It always gives everyone a huge lift to hear that what we are doing is meeting the expectations of those we are here to support. I will be sure to share this feedback with our team. Thank you.
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The Review Score of 8.8 (8.826) out of 10 for The Evergreens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.528 for The Evergreens Care Centre is calculated as follows: ( (40 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.528
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.298 Points relating to the number of positive Reviews for The Evergreens Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 6 Positive Reviews ÷ 8.6 = 0.698
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Mar 2019
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Job Title: Registered Manager
Joined: 2022
Hi, I’m Dan. I’m the Registered Manager of The Evergreens Care Centre.
I have been a Registered Mental Health Nurse for 25 years, specialising in elderly dementia care.
In my spare time I like to play golf and go bird spotting with my eldest son.
Job Title: Unit Manager
Joined: 2025
Hi. I am Anne and I am an RGN/Unit Manager at the Evergreens Care Centre in Forest Hall. I left the Freeman Hospital at the beginning of January 2025 to commence my present post. I have over 30years of Urology experience and spent the last 7 years on the EAS.
Outside of work I live with my husband and our elderly Daschund Bertie.
My other passion are my two horses who I look after and ride.
Job Title: Activities Co-ordinator
Joined: 2025
Hi, my name is Rhiannon, but people call me 'Rhi.' I started my job here in the Evergreens as one of the Activities Co-ordinators in January 2025.
I enjoy spending time with the residents, but in own time I like to travel and socialise, and see my family and little grandson. I got married in August 2023 and we have a lovely little Frenchie called Misty.
Job Title: Activities Co-ordinator
Joined: 2024
Hello my name is Susan but prefer to be called Sue. I started at Evergreens in October 24 and work in activities with the residents.
In my spare time I love spending time with my family especially my 5 grandsons.
My hobbies are gardening and reading if I get time.
Job Title: Housekeeper
Joined: 2015
Hi, I'm Jan the Housekeeper for Roseberry Care, here at Evergreens.
I was a Carer for 17 years, before switching roles to become Housekeeper.
I am also a mum to 2 sons and love spending time, with my 6 grandchildren.
Job Title: Senior Carer
Joined: 2018
Hi, my name is Amy. I work as a Senior Carer at the Evergreens situated in Forest Hall.
I have worked within Roseberry Care for 7 years.
I have two children and have recently added a new addition furry pup, Raven. My Sundays are generally dedicated to my family, visiting my nieces and nephews.
Job Title: Head Chef
Joined: 2025
Hi, my name is Steven Kalthoeber.
I am the Head Chef at the Evergreens Care Centre. I have been working in nursing homes as a Head chef for 23 years.
My hobbies are football and coaching.
I've been married 25 years and I have 3 boys 2 girls.
Job Title: Administrator
Joined: 2025
Hi, I'm Danielle and I'm the Administrator for The Evergreens, I have several years of experience in administration, bringing dedication and organisational skills to the team.
When I'm not managing tasks with precision, I love spending quality time with my husband, daughter, and our lively English Springer Spaniel. Together, we make the most of every moment, whether it's a scenic walk, trips away or a cosy evening at home.
Job Title: Maintenance Officer
Joined: 2022
Hi, my name is Alan Craig. My role is maintenance operative at the Evergreens Care Centre. I have been in my role for 2 years and I really enjoy my job.
My hobbies include coaching kids football playing darts and pool I also like to read and watch movies.