The Evergreens Care Centre

Station Road, Forest Hall, Newcastle upon Tyne NE12 9BQ
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8.8 61 Reviews
  • The Evergreens Care Centre, Newcastle upon Tyne
The Evergreens Care Centre is a recently refurbished, medium-sized, 43-bedded Care Home, located in the quiet residential area of Forest Hall, Newcastle Upon Tyne.

The ground floor, named by the residents at The Cypress Suite, has 17 bedrooms. It is senior carer-led and is dedicated to supporting those with residential care needs.

The first floor, named by the residents as Redwood, has 26 bedrooms. It is nurse-led and is dedicated to supporting those with both nursing and residential care needs.

The home delivers high standards of person-centred care for all residents and prides on working in partnership with residents and their families to ensure that life at The Evergreens is tailored to meet and wishes of the individual.

In March 2019, the CQC inspected The Evergreens and found the service to be Good in all areas.

Each room has en-suite facilities and the home has a number of communal rooms, including an activities room/salon, and a quiet room.

The large gardens offer ample outside space with seating areas for residents and families to enjoy during the summer months, or indeed at any time.

An activities coordinator is dedicated to the social engagement and personal fulfilment of the residents. There is a variety of social activity opportunities on both an individual and group level, and have a mini bus, which enables residents to get out and about and enjoy life outside of the care home environment.

Care Provided by The Evergreens Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daniel Shutt (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for The Evergreens Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,240 – £1,240
    • Self-Funded Residential Dementia Care £1,262 – £1,262
    • Self-Funded Nursing Care £1,240 – £1,240
    • Self-Funded Nursing Dementia Care £1,262 – £1,262
    • RESPITE Self-Funded Residential Care £1,240 – £1,240
    • RESPITE Self-Funded Residential Dementia Care £1,262 – £1,262
    • RESPITE Self-Funded Nursing Care £1,240 – £1,240
    • RESPITE Self-Funded Nursing Dementia Care £1,262 – £1,262
  • (these prices are only a guideline, please contact The Evergreens Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome at any time. The residents do have protected mealtimes, so please be respectful of this unless you are dining with your loved one or supporting them with their meal.


  • Parking
  • There is limited parking available on site. Please do not park in front of the bin enclosure on a Monday, Tuesday, or Thursday morning.


The Evergreens Care Centre Reviews (61)

Total of 61, showing 1-20
8.8

The Evergreens Care Centre has a Review Score of 8.8 (8.826) out of 10, based on 6 reviews in the last 2 years. Over all time The Evergreens Care Centre has 61 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

My Mam has been in Evergreens since February 2022. Her move there wasn't planned but circumstances dictated she couldn't stay at home. It hasn't been an easy journey to get her settled but we've had good support from the staff and manager.


The staff definitely know my Mams needs which are at times

challenging but they deal with it well and in a very caring manner.


I feel confident my Mam is getting looked after well and feel quite confident to bring up issues as I feel necessary. I am told regularly my Mam is 'resident of day' and is there anything I want added to the careplan however I rarely do as these issues are usually dealt with when I raise them anyway.


The staff also get to know family members and are very friendly to us as a family.


There have been times when I've needed to escalate things which I have done by contacting the manager direct. I do this with confidence knowing he will deal with it and its always sorted quickly.


Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre

Thank you so much for sharing you and your Mam's experience of The Evergreens. It's good to read how well you feel supported by the staff and management.It's so helpful for people new to the care seeker experience to read a first hand account that is so honest. With best wishes, Group Business Development Director


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Overall Experience  Overall Experience 5.0 out of 5

My experience and that of my aunt has been nothing but positive. My aunt is supported to be as independent as she can - when this at times has fluctuated then staff have changed that support to match her needs. I am kept informed of any changes to my aunt's presentation immediately so I feel reassured
about her being in a care home - also she sees Evergreens as her home where she has friends and she sees the staff as friends too. I feel fortunate that she is somewhere she feels happy.

Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre

Thank you so much for your thoughtful review. The fact that your aunt sees The Evergreens as home and the staff as friends is testament to the amazing work they do and support they provide. By writing this review you have not only enabled our staff members to read what a significant impact they have but you've also provided a vital window into life at The Evergreens for new care seekers.With best wishes, Group Business Development Director


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Overall Experience  Overall Experience 4.0 out of 5

My friend took a while to settle at first,but she loves it there now. She trys to join in some of the activities and loves joining in singing. The carers are brilliant, the way they treat the residents with respect and kindness, everyone I have met since my friend moved there are very nice even with
me I'm made welcome and feel at home. So to everyone who work for you THANK YOU for the care you go e to my friend.

Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre

What a lovely review, thank you so much for taking the time to write it.You really made me smile, picturing your friend enjoying singing. It's great to read that you too feel welcome and at home.With best wishes, Group Business Development Director


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Overall Experience  Overall Experience 4.0 out of 5

I live in Wales and love visiting my Granma. She is very precious and I am pleased she is happy and well looked after in Evergreens.
I was made welcome with my husband and baby. Sharing a laugh with all the residents and staff.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for the lovely feedback. This means a lot to us.


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Overall Experience  Overall Experience 4.0 out of 5

A lovely family atmosphere over the Christmas Holidays. This was the first Christmas we couldn't bring Mam out. Residents enjoyed the decorations, music, activities, and the 'no secco' to make things feel festive.
The care as usual is first class, the staff looked after Mam physically but also mentally
making Mam laugh.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for your kind words. This means a great deal to us.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Evergreens since December 2023 and I'm delighted with the care she receives and can't recommend the home highly enough. All the staff I've met are wonderful - very caring, friendly and professional and always cheerful and welcoming - nothing is ever too much trouble.
The two activities coordinators always ensure a wide variety of regular activities are available and encourage residents to get involved, and the catering staff do a fantastic job providing good home-cooked meals - Mum has regained her appetite and put on weight since she arrived.
It's reassuring to know she's safe and being well looked after, and has plenty of company and things to do if and when she wants.
The home itself has a lovely 'family' feel, the bedrooms are clean and comfortable and the extensive garden is a big plus, especially in the summer.
Many thanks to all the staff for the care and support they provide.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you kindly for your positive feedback. This is very much appreciated and will be shared with the team. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

We were recommended The Evergreens Care Centre by friends of the family who had their own relative there last year. They told us the care was outstanding and we agree. Ever so happy with the care our father received.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your kind feedback. As always, it means a great deal to us to know we are on the right track. I will share your words with the team and I know they will appreciate them as much as I do. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

My gran has been in The Evergreens Care Centre for a few months now and I can't say a bad word about the staff. Even if anything has gone wrong, the manager listens and responds quickly to resolve things. My family are made to feel welcome and never feel like we can't ask questions. Nothing is too much
bother. The home is always clean and smells clean too. It is homely and has a friendly atmosphere. Most importantly of all, Gran is happy and looks well and it's easy to see she is well cared for and the staff actually care about what they are doing and have a lot of pride. It's so reassuring for me and Mum to know that Gran is in good hands. Thank you so much to you all.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your positive feedback. It does make the difference to know we are keeping people happy and satisfied. I will make the team aware of your comments. They are most appreciated. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a resident and happy to use this care home we had our mam in 3 years ago. Now the family have had no choice but to put Dad in this care home after his discharge from hospital was full-time care. The staff are amazing and Dad is well looked after and is settling in nicely, knowing
he is in a safe place and well looked after. Keep up the good work to all the staff. They work really hard to make our relatives comfortable and happy, great to see some of the staff still there from when we were last there.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for your feedback and for trusting us once more with the care of a parent. It means so much to us. The team feel proud to have your dad here with us. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

We as a family have used this home in the past for my mother in her dying days and everybody involved in this home was totally professional in the care they showed back in 2019. Recently we sorted care for my father and again I contacted Evergreen through a senior member of the nursing staff. The lady
was so helpful and guided me through the process to make the transfer of my parent from hospital into nursing care simple, relieving the family of a lot of the stress involved. Since my parent has been in the home, the care shown has been exceptional from all members of staff involved in this home. The facilities are excellent for the residents' needs and the home is always well maintained and is always clean when entering. Never do you experience odours related to elderly care on entering due to the high level of cleanliness carried out by the staff. I want to thank all the members of management and staff for the continuous support shown and I cannot praise them enough for the care they give Dad.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your positive and kind feedback. It is a privilege to have your father here with us and it means a great deal to us that you have faith in us to provide the quality of care you would expect for a parent. Your comments will be most appreciated by all.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has had a challenging life with his health over the last 3 years, where the family has looked after him and this year he's got worse with his mobility. Incontinence has been a very stressful and challenging time and dad was sent to Evergreens from the hospital. The care dad is getting is second
to none. He's getting well looked after, staff are always there when you need to speak to them and are very friendly. The home is very clean and well organised.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your kind and positive words. It really does mean so much to the team to hear this feedback. Thank you for choosing us and trusting us with the care of your father. We understand what a big deal it is to trust anyone with the care of a loved one and we are glad that we have not let you down.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Evergreens since we had to make the hard decision of her requiring full-time care. Initially, she was in the residential part of the care home, and subsequently, after an illness, she moved into the first-floor nursing part of the home. Both rooms she has had have been lovely
and have everything she needs. The care she has had and is getting has been brilliant and we cannot thank all the staff enough for taking such good care of her. Nothing is ever a problem and someone is always available, should we need to talk. A very well run home with excellent staff throughout and although it was a hard decision to make at the outset, it was the right one as the care Mum gets is excellent. Thank you all.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you kindly for your positive feedback. It is genuinely lovely to hear. This means so much to the team and we all appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred from the hospital into the Evergreen care home as he was unable to care for himself. As I live in Spain, I was concerned I would have no contact with him but the staff are so efficient they arrange FaceTime calls for me. While I was home in February, they made it easy to see him
with covid tests in place. I have come back to Spain knowing he is well looked after and in a good place.

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Overall Experience  Overall Experience 5.0 out of 5

Dad came to the Evergreens after a lengthy stay in hospital. The staff were immediately engaging and friendly, going above and beyond for Dad and he is very happy with the service. The management keep you regularly informed via text, email and phone call and nothing is a problem for them. A wonderful
atmosphere with very happy residents. Thank you Evergreens!

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been beautifully cared for. She is always clean, fresh and comfortable, as she is bedbound. The home is clean and we love the residents' doors, like their own front door with their names on.

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Overall Experience  Overall Experience 5.0 out of 5

I feel I would like to offer praise to the Cyprus suite at the Evergreens, which is the residential unit where my Mam lives. All of the staff are amazing to my Mam and I could never ask for more. I feel able to leave the home, knowing all the staff will give my Mam the best care. I can highly recommend
the Evergreens to anyone looking for a home from home environment, providing the best level of care. A1 all round.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your kind words and positive feedback. We appreciate you taking the time to acknowledge the efforts of the team. I will be certain to pass on your comments to the team. They are very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

So pleased to write a review for Evergreen Care Home and their marvellous staff. I have discussed the review with my father as he also constantly sings their praises. My mother, unfortunately, is an advanced Alzheimers patient at the home. From day one we have witnessed the kindness, ‘care’ skills and
genuine guardianship exhibited by all the staff. The manager is particularly meticulous and thorough in ensuring high care standards for the residents and we can honestly state that he has a fantastic team of staff who have shown Mum genuine care, compassion, attentiveness and love. A special mention for one member of staff who is happy to go the extra mile with styling/dying Mum's hair and painting her nails. Also, the lady who spends hours feeding Mum to ensure her weight is maintained at a healthy level. Mum is thriving once again since being admitted in Feb 2021 and we cannot recommend this home highly enough.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your kind and positive feedback. This is much appreciated and will be shared with our team.


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Overall Experience  Overall Experience 5.0 out of 5

Travelled from Portsmouth to visit my Mam in October as I hadn’t seen her for over a year due to COVID restrictions and travel restrictions. My Mam had always been very content and happy in this care home for the last 3 years and even though restrictions were hard, the staff always found time to talk
to us on the phone or set up face time appointments so we could keep in touch with Mam. The staff went above and beyond to make us feel valued and special and make sure that Mam was well taken care of. Our visit in October was long overdue and again the staff were so helpful, kind and caring. One nurse, in particular, made sure we were up to date with any news or how Mam was doing. It was an upsetting and emotional time as it had been so long, but to know what capable hands Mam was in made us feel so much better. Sadly, Mam passed away in January this year, but again to the very end, they sat with her and cared for her. I would not hesitate to recommend this care home.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your kind and positive feedback. This is much appreciated and will be shared with our team.


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Overall Experience  Overall Experience 5.0 out of 5

My Mam was resident here for the last year of her life. The setting is lovely and the room was nicely decorated. The care my Mam received was exemplary. The nurses and other staff made sure she was clean, fed and comfortable. She was given additional high-calorie foods due to her condition. The kitchen
staff should be proud of the part they played in helping my Mam heal. When she arrived from another care setting, she was suffering from terrible pressure sores. The nurses worked so hard to help her heal. The staff were always happy in their work and the communication was second to none. The support offered to my Dad and the whole family in the last weeks of my Mam's life was amazing. Nothing was any bother to anyone. I wish I had more words to describe my Mam's and the family's experience. I would recommend this care home to anyone. We were so lucky to find this place and I would have no hesitation in using it again if the need arose. Angels without wings!

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Overall Experience  Overall Experience 5.0 out of 5

My father was admitted into your care last August after a long spell in hospital after suffering a serious stroke. He's always been a very independent man and doesn't like people doing things for him. We lost our Mum. His wife of 52 years and it was a big upheaval for him to suddenly not be at home
in his own surroundings. I'm kept up to date constantly and the staff are very helpful in setting up facetime for us, as I live in Australia, it is very hard to be so far away. I cannot fault the care my Dad is receiving and am blessed he is in such a caring environment. Nothing is too much trouble. Questions are answered quickly and professionally. Special thanks to the registered nurse.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for the positive feedback. This means so much to our team and it is very much appreciated. It always gives everyone a huge lift to hear that what we are doing is meeting the expectations of those we are here to support. I will be sure to share this feedback with our team. Thank you.


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Current Review Score: 8.8 (8.826)

Overview of Review Score

The Review Score of 8.8 (8.826) out of 10 for The Evergreens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for The Evergreens Care Centre is calculated as follows: ( (40 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.298 Points relating to the number of positive Reviews for The Evergreens Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 6 Positive Reviews ÷ 8.6 = 0.698

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (9)

Daniel

Daniel Shutt

Job Title: Registered Manager

Joined: 2022

Hi, I’m Dan. I’m the Registered Manager of The Evergreens Care Centre.
I have been a Registered Mental Health Nurse for 25 years, specialising in elderly dementia care.


In my spare time I like to play golf and go bird spotting with my eldest son.


Anne

Anne Stein

Job Title: Unit Manager

Joined: 2025

Hi. I am Anne and I am an RGN/Unit Manager at the Evergreens Care Centre in Forest Hall. I left the Freeman Hospital at the beginning of January 2025 to commence my present post. I have over 30years of Urology experience and spent the last 7 years on the EAS.


Outside of work I live with my husband and our elderly Daschund Bertie.
My other passion are my two horses who I look after and ride.


Rhiannon

Rhiannon Mowbray

Job Title: Activities Co-ordinator

Joined: 2025

Hi, my name is Rhiannon, but people call me 'Rhi.' I started my job here in the Evergreens as one of the Activities Co-ordinators in January 2025.


I enjoy spending time with the residents, but in own time I like to travel and socialise, and see my family and little grandson. I got married in August 2023 and we have a lovely little Frenchie called Misty.


Susan

Susan Viper

Job Title: Activities Co-ordinator

Joined: 2024

Hello my name is Susan but prefer to be called Sue. I started at Evergreens in October 24 and work in activities with the residents.
In my spare time I love spending time with my family especially my 5 grandsons.
My hobbies are gardening and reading if I get time.


Jan

Jan Gibson

Job Title: Housekeeper

Joined: 2015

Hi, I'm Jan the Housekeeper for Roseberry Care, here at Evergreens.
I was a Carer for 17 years, before switching roles to become Housekeeper.


I am also a mum to 2 sons and love spending time, with my 6 grandchildren.


Amy

Amy Ritson

Job Title: Senior Carer

Joined: 2018

Hi, my name is Amy. I work as a Senior Carer at the Evergreens situated in Forest Hall.
I have worked within Roseberry Care for 7 years.


I have two children and have recently added a new addition furry pup, Raven. My Sundays are generally dedicated to my family, visiting my nieces and nephews.


Steven

Steven Kalthoeber

Job Title: Head Chef

Joined: 2025

Hi, my name is Steven Kalthoeber.
I am the Head Chef at the Evergreens Care Centre. I have been working in nursing homes as a Head chef for 23 years.


My hobbies are football and coaching.
I've been married 25 years and I have 3 boys 2 girls.


Danielle

Danielle Foley

Job Title: Administrator

Joined: 2025

Hi, I'm Danielle and I'm the Administrator for The Evergreens, I have several years of experience in administration, bringing dedication and organisational skills to the team.
When I'm not managing tasks with precision, I love spending quality time with my husband, daughter, and our lively English Springer Spaniel. Together, we make the most of every moment, whether it's a scenic walk, trips away or a cosy evening at home.


Alan

Alan Craig

Job Title: Maintenance Officer

Joined: 2022

Hi, my name is Alan Craig. My role is maintenance operative at the Evergreens Care Centre. I have been in my role for 2 years and I really enjoy my job.


My hobbies include coaching kids football playing darts and pool I also like to read and watch movies.


Frequently Asked Questions about The Evergreens Care Centre

What types of Care is The Evergreens Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Evergreens Care Centre provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Evergreens Care Centre have?

There are 43 Single Rooms.

What are the Facilities & Services at The Evergreens Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Evergreens Care Centre to the centre of Newcastle upon Tyne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.