Review from Joanne T (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience

My mother came here in March 2021 after being diagnosed with a combination of Alzheimer’s and vascular dementia. She was confused at first, had numerous falls and two lengthy hospital stays prior to coming in. It was a very difficult decision to move her into a care home, made especially difficult by

Covid-19, but her safety was the most important thing to her family. I researched every care home in the area before deciding on Evergreens as she is self-funded. All of the staff made the transition as smooth as possible, they genuinely care about the residents. I have had many conversations with the wonderful staff who have made me feel completely at ease, reassuring me that my mother is now safe and well cared for, even sending me photos of her actually smiling, something she hasn’t done a lot of lately. We can have two visits a week at the moment, which are very well organised, involving Covid tests and PPE. Can’t wait for the Government to ease the restrictions so more of her family can visit!

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for your positive feedback. The team are so happy to know they can make a difference in people's lives, and your kind words make a difference with the team. Thank you.

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Review from Liz B (Niece of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience

When our aunt entered the home, we were concerned as she had always been very independent, and we worried she would become lethargic and have a lack of interest. #Well, we worried needlessly; the staff are so kind and caring, supporting our aunt to be as independent as she was able to be. She has bloomed

in their care - no falls (many at home!). And she loves the carers and activity worker. She has made a circle of friends and is looking better than she has in years! She always sings the praises of the staff, as do I.
Staff always contact us if necessary, and we feel very reassured she is getting the best care possible. We are very thankful!

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for the positive feedback. It is very much appreciated and lovely to hear your kind comments. To know we can make a difference in people's lives is what drives us forward and keeps us motivated. Thank you.

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Review from Wilf W (Husband of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

My wife was transferred from the hospital to Evergreen in early February 2021. Naturally, I and the whole family were reticent about her welfare going into a care home we had no knowledge of. From day one, we need not of worried, the staff and associated workers couldn't have been more helpful and caring;

you could tell from their body language and their proficiency that she was going to be well looked after. Nothing is too much, from reception to the paramedic nurse to the wonderful carers; they are a joy to behold. My wife unfortunately has advanced Alzheimers, I have been caring for her for approximately 9-years, and was convinced she was better off at home. Although life was tough, she is doubly incontinent, sometimes refuses to eat and drink, cannot converse etc, I still thought I could handle her condition. It was the staff at Evergreen with their tenderness, genuine feelings that have totally convinced me.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for your kind words and your expression of appreciation to the team at Evergreens. This genuinely means so much to each and every one of us.

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Review from Katie R (Daughter-in-law of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience

My mother-in-law is so happy here. She has dementia with Lewy bodies and when she arrived at Evergreens in July last year she was very confused and unresponsive, eating only crisps and just sleeping. The change in her now is amazing. She laughs, sings and chatters all day and has even started eating

the lovely home-cooked meals provided. All the staff are so friendly and whenever we visit someone always pops in to let us know how my mother-in-law is doing, which due to her illness she is unable to communicate herself. Her room is always spotless, her clothes laundered and she is always tidy and clean. A hairdresser comes every week and we pay for her to get her hair done. The carers often paint her nails to cheer her up. My mother-in-law is self-funding but I never see any difference in any care provided to any other resident and as a family, we are so relieved that the care our loved one is receiving is so good and consistent, which in a previous home was not the case.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for this wonderful review. To hear such positive feedback makes the team feel really proud and serves as a great reminder of why we do what we do. To make a positive difference in people's lives is everything to us and is what we strive for continuously. Having your mam here with us is an absolute privilege and she is loved dearly by all the team. I'll be sure to share your kind words with the team. Thank you.

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Review from Hazel (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

My mother is currently a resident at Evergreens and I’m delighted with the care she receives and cannot recommend the home highly enough.
Whenever I visit my mother I get a real sense of cheerfulness and happiness within the home. The staff are very caring, friendly and professional and my mother

is treated with dignity and respect.
The bedrooms are a very good size and are clean and comfortable. At mealtimes, if I have visited I have noticed they are very nutritious and well presented.
If you are looking to choose a care home for your loved one please don’t hesitate to visit this home and see for yourselves.
Thank you to all of the staff for taking excellent care of my mother and allowing me to go home after a visit knowing that she is safe and being very well looked after.

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Review from Patsy G (Daughter of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience

My mam has been a resident at Evergreens since July this year. She has dementia along with other medical issues and is completely dependant on the staff for all her needs. I cannot speak highly enough of all the staff. Mam is treated with courtesy, kindness and dignity and they contribute greatly to

ensure this difficult time for Mam is made more bearable. Although communication can be difficult for her, I can tell by Mam's response to the staff that she appreciates what they do. The home itself is warm and welcoming and everyone has a smile for you. Mam enjoys the food and her room is clean and cosy. We as a family feel that our mam is receiving excellent care and the staff are supportive to us too. Nothing ever seems to be too much trouble for them.

Thank you

Reply from Jacqui Armstrong, Deputy Home Manager at The Evergreens Care Centre

Thank you so much for this wonderful review, it means so much to all of The Evergreens team. We are always grateful for family support as this helps us to ultimately provide a holistic approach for our lovely Residents. We take great pleasure in caring for your Mam and enjoy your regular visits to the Home.
Thank you once again for your full support.

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Review from Joanne R (Daughter of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience

Our mum moved into The Evergreens from an assisted living facility. She has Dementia with Lewi Bodies and is now fully dependent on around the clock care.
She has improved significantly since living at The Evergreens. She is happy there, enjoys her food and is very comfortable. The carers and management

offer such good support and appear to genuinely care for her. We feel confident that she is being well cared for and that she couldn’t be better placed with the condition she has. She enjoys having her hair done and although she’s unable to take part in any activities, there seem to be lots going on. When you walk in, you get a real sense of community. It’s a very happy environment.

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Review from Hayley S (Niece of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience

I promised the girls I would get around to doing this so better late than never. This wonderful team have taken extremely good care of my aunty and given me and all the family peace of mind that she is in good hands. The girls are always really busy but they are busy with a smile and always have time

for a kind word and nothing is ever too much trouble. It is easy to feel how passionate they are and how much they care about what they are doing.
I have read and heard others describing the home as like a family but I’d describe it more like a beating heart. The job these girls do is difficult and draining and often easy to criticise and fault but no matter how tough it gets, all I’ve ever seen from them is a real heart of gold. On behalf of our aunt and the rest of the family, thank you from the bottom of our hearts for all you have done and for all you continue to do, day in, day out.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

What a lovely review to read. I have no doubt that every one of the team will greatly appreciate your kind words. The team is indeed very busy and not everybody recognises the ongoing effort that our staff make, day in and day out. When people do see how much they try and how much they care, it does make them feel appreciated and we all like to feel that someone appreciates us. Therefore I would like to thank you and express my gratitude that you have taken the time to post such a kind review.

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Review from T D (Ex Family Member) published on 13 September 2019
Submitted via Website • Report

Overall Experience

Very friendly staff, lovely atmosphere, always clean, service users always look clean and tidy. Would highly recommend this home.

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Review from Lisa D (Daughter of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience

Visiting The Evergreens always makes me feel like I’m visiting my Mother in her own home. The staff are welcoming to me and so caring towards my Mother. She feels well cared for and loves all the staff.
I would recommend the home to anyone looking for Residential or Nursing care for their loved ones.

I can honestly say I don’t worry anymore as I know she is being cared for so well.

Reply from Dan Shutt, Manager at The Evergreens Care Centre

Thank you, Lisa, your words mean a great deal to the whole team and it has been our pleasure to offer care and support to your mother. I will be sure to pass your comments and I know they will make the team smile with pride. Thanks again, Dan.

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Review from Denise R (Daughter of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience

My mam recently came into this home for End of Life Care, and the care she received I could not fault. The carers and the nurses went above and beyond my expectations and I felt so at ease when I had to go home and leave her. I could not recommend the home enough and want to thank all of the staff for

making this hard time as gentle as possible.

Reply from Melanie Auckland, Director of Operations and Compliance at The Evergreens Care Centre

It is always lovely to read such positive feedback, thank you from the entire team.

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Review from Maureen H (Daughter of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience

I am very happy with the care that my mum is receiving. All the staff very lovely and kind would highly recommend.

Reply from Melanie Auckland, Director of Operations and Compliance at The Evergreens Care Centre

Thank you for your kind words, the team work hard to maintain the high standards our residents deserve.

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Review from Joan W (Niece of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience

My auntie was cared for by The Evergreens Care Centre recently and I was amazed by the total dedication of every member of staff that I met.
My aunt was so relaxed and happy which was such a relief to us as a family, she couldn’t praise the staff caring for her enough.
The rooms are immaculate and

at the same time homely.
Well done Evergreens, great staff and facilities. Thank you and keep up the fantastic work.

Reply from Dan Shutt, Manager at The Evergreens Care Centre

Thank you so much for taking the time to give us some feedback about how well we are doing. As always, it's our pleasure to have people come and stay with us and it means so much to us to hear that we have not disappointed. On behalf of the team, we really appreciate this. Thanks again, Dan Shutt.

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Review from Carole A (Wife of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience

The staff at The Evergreens made my husband comfortable in the last stages of his life. They offered exceptional care and support for him and always treated him with such dignity. The family were looked after too and the staff made us welcome at any time of the day and night in his last stages of life.
I

could not have chosen a better place for him and I am grateful for all the staff who work so hard to make the Home the lovely place it is.

Reply from Dan Shutt, Manager at The Evergreens Care Centre

Thank you for your kind words. It was our privilege to be trusted to take care of your husband in the end stages of his life and we are pleased that we have not disappointed you or let you down. This means a great deal to us and I will be sure to communicate your feedback through the team. On behalf of all of us here at The Evergreens, I would like to thank you for your feedback and wish you well. As always, we remain here to support should there be anything more we can do for you.

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Review from Margaret B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

The care and attention shown to my mother was the very best with compassion and respect.
The key praise goes to all of the staff that work at the home. They were like family to us and couldn't do enough for us as we were a big family and we were allowed to visit my mam at any time and spend our last

days with her. The home will never be forgotten for what they have done for my mam.

Reply from Dan Shutt, Manager at The Evergreens Care Centre

Thank you so much for your kind words. It was a privilege to take care of your mother and do what we could to ensure her dignity and keep her comfortable. On behalf of the team, we all wish all of you the very best and again, thank you for your kind words. We appreciate it.

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Review from Alison S (Daughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience

My mother went into this home and the staff were lovely. Her room had all just been done out. Unfortunately, she was only there a week before she passed away, but the care she was given was exceptional. The two young carers treated her with care, dignity and respect right to the very end. Thank you

so much for taking great care, our beautiful mam, god bless.

Reply from Daniel Shutt, Manager at The Evergreens Care Centre

Thank you for your kind words. We only knew your mother for a short time but it was a pleasure to get to meet her, spend time with her and a privilege to take care of her at the end stage of her life. We wish you well and thanks again.

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Review from K E (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience

This home has a very welcoming open atmosphere wherein our Mum has been extremely happy and settled, always seeming to feel safe and secure. The new staff truly know Mam's individual needs and preferences, making her feel valued. Under the recently changed management, we consider the home to have improved,

especially the continuity of their care and concern. Mam said recently "I couldn't be in a better place".

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Review from Barry K (Brother-in-law of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience

My wife’s sister is currently a resident and we are more than happy with the place. The staff are very friendly and my relative is well looked after. I would recommend the home to others looking for their loved ones to be looked after.
We are made welcome and nothing is to much trouble for the staff.
The

new decoration has really cheered the place up.

Reply from Daniel Shutt, Manager at The Evergreens Care Centre

Very kind words and very much appreciated by all our team. I've shared these comments and its lovely to see the happy faces in the team.

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Review from Dani B (Grandson of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience

My grandma is a resident of Stephenson Court and although I can’t visit regularly due to the distance, I managed a visit recently. I was very pleased to see the work done to the home and noticed the standards of work were high.
My grandma loves living here and all the staff are so kind and caring towards

her. I know the home has had some difficulties in the past but with the changes of decor, management and staff I was more than happy. I was introduced to some new staff faces and was impressed with the lovely atmosphere around the place.
You all deserve a medal and I am most grateful to you all for making my grandma happy and well cared for.

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Review from G H (Friend of Resident) published on 11 October 2018
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Overall Experience

I had a family friend in this home until recently and I honestly could not fault it.
The new management have been a breath of fresh air and the all the staff are so caring and friendly everytime I was in visiting. I would not hesitate to recommend this home to anyone looking.

Reply from Daniel Shutt, Manager at The Evergreens Care Centre

Thank you so much for your feedback. This is so nice to hear and your kind words are extremely appreciated. It is always encouraging and reassuring to hear that people feel we, as a team, are doing our jobs well. On behalf of all of us here at Stephenson Court, thank you.

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The Evergreens Care Centre

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Funding & Fees Guide for The Evergreens Care Centre

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