The Evergreens Care Centre

Station Road, Forest Hall, Newcastle upon Tyne NE12 9BQ
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8.8 61 Reviews
  • The Evergreens Care Centre, Newcastle upon Tyne
The Evergreens Care Centre is a recently refurbished, medium-sized, 43-bedded Care Home, located in the quiet residential area of Forest Hall, Newcastle Upon Tyne.

The ground floor, named by the residents at The Cypress Suite, has 17 bedrooms. It is senior carer-led and is dedicated to supporting those with residential care needs.

The first floor, named by the residents as Redwood, has 26 bedrooms. It is nurse-led and is dedicated to supporting those with both nursing and residential care needs.

The home delivers high standards of person-centred care for all residents and prides on working in partnership with residents and their families to ensure that life at The Evergreens is tailored to meet and wishes of the individual.

In March 2019, the CQC inspected The Evergreens and found the service to be Good in all areas.

Each room has en-suite facilities and the home has a number of communal rooms, including an activities room/salon, and a quiet room.

The large gardens offer ample outside space with seating areas for residents and families to enjoy during the summer months, or indeed at any time.

An activities coordinator is dedicated to the social engagement and personal fulfilment of the residents. There is a variety of social activity opportunities on both an individual and group level, and have a mini bus, which enables residents to get out and about and enjoy life outside of the care home environment.

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Care Provided by The Evergreens Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daniel Shutt (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for The Evergreens Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,240 – £1,240
    • Self-Funded Residential Dementia Care £1,262 – £1,262
    • Self-Funded Nursing Care £1,240 – £1,240
    • Self-Funded Nursing Dementia Care £1,262 – £1,262
    • RESPITE Self-Funded Residential Care £1,240 – £1,240
    • RESPITE Self-Funded Residential Dementia Care £1,262 – £1,262
    • RESPITE Self-Funded Nursing Care £1,240 – £1,240
    • RESPITE Self-Funded Nursing Dementia Care £1,262 – £1,262
  • (these prices are only a guideline, please contact The Evergreens Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. The residents do have protected mealtimes, so please be respectful of this unless you are dining with your loved one or supporting them with their meal.


  • Parking

  • There is limited parking available on site. Please do not park in front of the bin enclosure on a Monday, Tuesday, or Thursday morning.


The Evergreens Care Centre Reviews (61)

Total of 61, showing 41-60
8.8

The Evergreens Care Centre has a Review Score of 8.8 (8.826) out of 10, based on 6 reviews in the last 2 years. Over all time The Evergreens Care Centre has 61 reviews.

Overall Experience

  • 48
  • 10
  • 3
  • 0
  • 0

Date Published

61
6
6
6
55

Review from Annie W (Regular Volunteer) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident five years ago and I recently volunteered at the summer fayre and BBQ. There was such a friendly and welcoming atmosphere, I was amazed at how many staff and their relatives turned up, especially on their day off. It was a beautiful, sunny day; it was great to see the
children and the residents interacting and enjoying the activities. So very different from previous visits. I have no worries about returning and will help out again in the future.

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Review from Jill A (Regular Volunteer) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I offered my help at the Summer Fayre and Barbeque at Stephenson Court in Sept 2018 where I ran a tombola to raise funds for the resident's fund.
On arrival, I was a little early but was kindly offered a cup of tea and then enjoyed a chat with the residents once they had finished their lunch.
The
Fayre was the first event for a very new management team and was my introduction to them, staff are so kind with the residents and chatted with them, many came to support the home on their day off. The weather was good and residents, families and friends enjoyed the garden, there were some animals to handle, stalls and a Barbeque beautifully prepared by the chef.
I was impressed with the cleanliness of the home but more importantly, just how happy the residents were, there's a real family atmosphere in this home! I'm looking forward to the next event which is a Halloween party and will be popping into the new Friday morning coffee mornings when I am able.

Reply from Daniel Shutt, Manager at The Evergreens Care Centre

Fantastic to read about such a lovely experience. It sounds like you had a great time and we are very grateful for your support. The day was a huge success and I am grateful that you have chosen to post your feedback on this site. Very much appreciated. Thank you.


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Review from William T (Friend of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of mine stayed at Stephenson Court recently for a short while and they had nothing but praise for the wonderful staff. First class. Thank you for being so kind and caring.

Reply from Daniel Shutt, Manager at The Evergreens Care Centre

Thank you kindly for this positive feedback. It is very pleasing to hear that people are happy with our service and our team. We give 100% and it is uplifting for everyone to hear that our efforts do not go unnoticed. Your words are very much appreciated.


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Review from Andy T (Son-in-law of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home now. Nothing like it was a year ago. Everything has changed and continues to change and change for the better. Can’t recommend it highly enough. Lovely group of people with patience and big hearts!

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Review from Pamela B (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time of the troubles at Stephenson Court, I have to say that my mum's care was never affected in any way thanks to the good staff all around who must have been feeling the strain and worrying about their jobs and possible closure.
When we take mum out, she always asks if she is going home
which is a good recommendation for the care she has received and still receiving. It is good for us as a family to know this. The home has a lovely homely atmosphere and very friendly. We thank the wonderful carers, they are totally undervalued.

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Review from L R (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relation has been in Stephenson Court since 2017.
New management and staff have started and improvements have been made. I am very grateful for the care and attention my relation receives. All the carers treat my relation with dignity but some go out of their way to make sure my relation is comfortable
and content.
I would have no hesitation in recommending Stephenson Court to look after and care for your relation.

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Review from B M (Daughter-in-law of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband visits the home more than me but we both agree that this home is a relaxing and pleasant environment to live in. It always looks and smells clean. The staff are so friendly and patient and very caring and always make us feel welcome. The bedrooms could be a little larger but they are cosy
and very clean. Nothing to complain about and plenty to be grateful for.

Reply from Daniel Shutt, Manager at The Evergreens Care Centre

Thank you kindly on behalf of all the team at Stephenson Court.


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Review from Eileen B (Sister of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Can't complain about anything.

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Review from J B (Brother-in-law of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff appear to be caring and friendly, can't comment any more than this as sister-in-law only been a resident for 6 weeks.

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Review from B C (Granddaughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After all the negative press about this care home, it's about time people step forward and give the nod to the massive transformation lately. New manager and new nurses and smiles on the faces of happy staff. The manager has given Stephenson Court a real boost and the team speak very highly of him.
My family have seen this home at its worst and the difference is night and day. Residents are well cared for in a quiet, calm home by staff who genuinely care and are passionate about what they are doing. Lots of positive changes that are obvious to see and I have no reason to criticise at all. They deserve so much credit for making Stephenson Court into a lovely place for people to live and also to visit. Me and my family thank you all.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you kindly for your feedback. We are working hard to keep the home moving in the right direction and it is pleasing to hear this is being recognized. Much appreciated.


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Review from Brenda L (Sister of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has much improved I'm much happier that my Brother is better cared for, much better staff all around.

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Review from Yvonne P (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in this care home for over three years and I'm so happy how they have looked after her.
Every day we go in she is always clean and tidy. The staff are all so helpful and friendly. I have no complaints at all.
All the staff are so sociable, from the cleaners, carers, office staff and
management. They are all very approachable.
No problems from day one.

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Review from Ken A (Husband of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home has been under special measures since October 2017 shortly after my wife was admitted. As a result, occupancy has been around 50% of capacity and this has also been a time where a high number of agency staff has been employed meaning a lack of continuity in both nursing and care staff.


Those

staff - nurses, carers, housekeepers and catering who have been present throughout have shown an appreciative level of dedication and compassion.

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Review from Janet K (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for just a short time. The care, attention and love shown to my mum was excellent in every way. Without the care she received we couldn't have managed. The staff went out of their way in every detail. At the very end, two members of staff stayed with us and explained what to expect
which made the process easier to handle and at the end, the love shown by all staff was above and beyond duty for which we will be eternally grateful and have no hesitation in recommending Stephenson Court to anyone in the same situation we were in.

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Review from M W (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were made very welcome.
The team are friendly and professional.
Good systems seem to be in place.
The team currently in place would benefit from more staff being recruited - I believe current vacancies are being advertised.
The food is very good - a varied diet including vegetables, fish and
chip Fridays and a Sunday roast!
Entertainment is provided along with social support.
Everyone seems to care about the residents, which is reassuring.

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Review from O T (Friend of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. This was my first visit. Visiting my friend again on Monday.

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Review from J G (Niece of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite being unable to cope independently for some time now, my aunt was eager to remain at home. After a couple of weeks at Stephenson Court, she has acknowledged an inability to remain in her home and has stated she is happy at the facility.
Now request is too big and all the staff are extremely
friendly. The food is wonderful.

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Review from Carol R (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the home straight from hospital. She received excellent care from all the staff, from domestic, carers, nurses and office staff. Lovely, friendly staff.

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Review from Magraret P (Sister of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Stephenson Court straight from the hospital. She has a long history of heart failure. The care my sister received from every member of staff was first class. She settled in very quickly due to the care and attention she received. We the family, were most grateful knowing she was well
cared for and we also were well looked after with cups of tea, coffee and biscuits. We were kept informed daily of my sisters health issues and had every confidence that she was kept comfortable. Cannot thank them enough.

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Review from Susan C (Daughter of Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Stephenson Court my my father has settled well. All of the staff are all very caring, attentive, polite and courteous, they have a good relationship with him, I know he is being very well cared for and is treated with respect and dignity.

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Current Review Score: 8.8 (8.826)

Overview of Review Score

The Review Score of 8.8 (8.826) out of 10 for The Evergreens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for The Evergreens Care Centre is calculated as follows: ( (40 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.298 Points relating to the number of positive Reviews for The Evergreens Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 6 Positive Reviews ÷ 8.6 = 0.698

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Daniel

Daniel Shutt

Job Title: Registered Manager

Joined: 2022

Hi, I’m Dan. I’m the Registered Manager of The Evergreens Care Centre.
I have been a Registered Mental Health Nurse for 25 years, specialising in elderly dementia care.


In my spare time I like to play golf and go bird spotting with my eldest son.


Anne

Anne Stein

Job Title: Unit Manager

Joined: 2025

Hi. I am Anne and I am an RGN/Unit Manager at the Evergreens Care Centre in Forest Hall. I left the Freeman Hospital at the beginning of January 2025 to commence my present post. I have over 30years of Urology experience and spent the last 7 years on the EAS.


Outside of work I live with my husband and our elderly Daschund Bertie.
My other passion are my two horses who I look after and ride.


Rhiannon

Rhiannon Mowbray

Job Title: Activities Co-ordinator

Joined: 2025

Hi, my name is Rhiannon, but people call me 'Rhi.' I started my job here in the Evergreens as one of the Activities Co-ordinators in January 2025.


I enjoy spending time with the residents, but in own time I like to travel and socialise, and see my family and little grandson. I got married in August 2023 and we have a lovely little Frenchie called Misty.


Susan

Susan Viper

Job Title: Activities Co-ordinator

Joined: 2024

Hello my name is Susan but prefer to be called Sue. I started at Evergreens in October 24 and work in activities with the residents.
In my spare time I love spending time with my family especially my 5 grandsons.
My hobbies are gardening and reading if I get time.


Jan

Jan Gibson

Job Title: Housekeeper

Joined: 2015

Hi, I'm Jan the Housekeeper for Roseberry Care, here at Evergreens.
I was a Carer for 17 years, before switching roles to become Housekeeper.


I am also a mum to 2 sons and love spending time, with my 6 grandchildren.


Amy

Amy Ritson

Job Title: Senior Carer

Joined: 2018

Hi, my name is Amy. I work as a Senior Carer at the Evergreens situated in Forest Hall.
I have worked within Roseberry Care for 7 years.


I have two children and have recently added a new addition furry pup, Raven. My Sundays are generally dedicated to my family, visiting my nieces and nephews.


Steven

Steven Kalthoeber

Job Title: Head Chef

Joined: 2025

Hi, my name is Steven Kalthoeber.
I am the Head Chef at the Evergreens Care Centre. I have been working in nursing homes as a Head chef for 23 years.


My hobbies are football and coaching.
I've been married 25 years and I have 3 boys 2 girls.


Danielle

Danielle Foley

Job Title: Administrator

Joined: 2025

Hi, I'm Danielle and I'm the Administrator for The Evergreens, I have several years of experience in administration, bringing dedication and organisational skills to the team.
When I'm not managing tasks with precision, I love spending quality time with my husband, daughter, and our lively English Springer Spaniel. Together, we make the most of every moment, whether it's a scenic walk, trips away or a cosy evening at home.


Alan

Alan Craig

Job Title: Maintenance Officer

Joined: 2022

Hi, my name is Alan Craig. My role is maintenance operative at the Evergreens Care Centre. I have been in my role for 2 years and I really enjoy my job.


My hobbies include coaching kids football playing darts and pool I also like to read and watch movies.