The Evergreens Care Centre

Station Road, Forest Hall, Newcastle upon Tyne NE12 9BQ
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8.8 61 Reviews
  • The Evergreens Care Centre, Newcastle upon Tyne
The Evergreens Care Centre is a recently refurbished, medium-sized, 43-bedded Care Home, located in the quiet residential area of Forest Hall, Newcastle Upon Tyne.

The ground floor, named by the residents at The Cypress Suite, has 17 bedrooms. It is senior carer-led and is dedicated to supporting those with residential care needs.

The first floor, named by the residents as Redwood, has 26 bedrooms. It is nurse-led and is dedicated to supporting those with both nursing and residential care needs.

The home delivers high standards of person-centred care for all residents and prides on working in partnership with residents and their families to ensure that life at The Evergreens is tailored to meet and wishes of the individual.

In March 2019, the CQC inspected The Evergreens and found the service to be Good in all areas.

Each room has en-suite facilities and the home has a number of communal rooms, including an activities room/salon, and a quiet room.

The large gardens offer ample outside space with seating areas for residents and families to enjoy during the summer months, or indeed at any time.

An activities coordinator is dedicated to the social engagement and personal fulfilment of the residents. There is a variety of social activity opportunities on both an individual and group level, and have a mini bus, which enables residents to get out and about and enjoy life outside of the care home environment.

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Care Provided by The Evergreens Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daniel Shutt (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for The Evergreens Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,240 – £1,240
    • Self-Funded Residential Dementia Care £1,262 – £1,262
    • Self-Funded Nursing Care £1,240 – £1,240
    • Self-Funded Nursing Dementia Care £1,262 – £1,262
    • RESPITE Self-Funded Residential Care £1,240 – £1,240
    • RESPITE Self-Funded Residential Dementia Care £1,262 – £1,262
    • RESPITE Self-Funded Nursing Care £1,240 – £1,240
    • RESPITE Self-Funded Nursing Dementia Care £1,262 – £1,262
  • (these prices are only a guideline, please contact The Evergreens Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. The residents do have protected mealtimes, so please be respectful of this unless you are dining with your loved one or supporting them with their meal.


  • Parking

  • There is limited parking available on site. Please do not park in front of the bin enclosure on a Monday, Tuesday, or Thursday morning.


The Evergreens Care Centre Reviews (61)

Total of 61, showing 61-61
8.8

The Evergreens Care Centre has a Review Score of 8.8 (8.826) out of 10, based on 6 reviews in the last 2 years. Over all time The Evergreens Care Centre has 61 reviews.

Overall Experience

  • 48
  • 10
  • 3
  • 0
  • 0

Date Published

61
6
6
6
55

Review from Paul N (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has improved massively since moving from a care home in another place. My family are very happy, that his level of care has improved massively. We can tell he is very happy. Thanks to all your lovely staff for their professionalism and care and your lovely new manager. Thank you Stephenson
Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.826)

Overview of Review Score

The Review Score of 8.8 (8.826) out of 10 for The Evergreens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for The Evergreens Care Centre is calculated as follows: ( (40 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.298 Points relating to the number of positive Reviews for The Evergreens Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 6 Positive Reviews ÷ 8.6 = 0.698

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Daniel

Daniel Shutt

Job Title: Registered Manager

Joined: 2022

Hi, I’m Dan. I’m the Registered Manager of The Evergreens Care Centre.
I have been a Registered Mental Health Nurse for 25 years, specialising in elderly dementia care.


In my spare time I like to play golf and go bird spotting with my eldest son.


Anne

Anne Stein

Job Title: Unit Manager

Joined: 2025

Hi. I am Anne and I am an RGN/Unit Manager at the Evergreens Care Centre in Forest Hall. I left the Freeman Hospital at the beginning of January 2025 to commence my present post. I have over 30years of Urology experience and spent the last 7 years on the EAS.


Outside of work I live with my husband and our elderly Daschund Bertie.
My other passion are my two horses who I look after and ride.


Rhiannon

Rhiannon Mowbray

Job Title: Activities Co-ordinator

Joined: 2025

Hi, my name is Rhiannon, but people call me 'Rhi.' I started my job here in the Evergreens as one of the Activities Co-ordinators in January 2025.


I enjoy spending time with the residents, but in own time I like to travel and socialise, and see my family and little grandson. I got married in August 2023 and we have a lovely little Frenchie called Misty.


Susan

Susan Viper

Job Title: Activities Co-ordinator

Joined: 2024

Hello my name is Susan but prefer to be called Sue. I started at Evergreens in October 24 and work in activities with the residents.
In my spare time I love spending time with my family especially my 5 grandsons.
My hobbies are gardening and reading if I get time.


Jan

Jan Gibson

Job Title: Housekeeper

Joined: 2015

Hi, I'm Jan the Housekeeper for Roseberry Care, here at Evergreens.
I was a Carer for 17 years, before switching roles to become Housekeeper.


I am also a mum to 2 sons and love spending time, with my 6 grandchildren.


Amy

Amy Ritson

Job Title: Senior Carer

Joined: 2018

Hi, my name is Amy. I work as a Senior Carer at the Evergreens situated in Forest Hall.
I have worked within Roseberry Care for 7 years.


I have two children and have recently added a new addition furry pup, Raven. My Sundays are generally dedicated to my family, visiting my nieces and nephews.


Steven

Steven Kalthoeber

Job Title: Head Chef

Joined: 2025

Hi, my name is Steven Kalthoeber.
I am the Head Chef at the Evergreens Care Centre. I have been working in nursing homes as a Head chef for 23 years.


My hobbies are football and coaching.
I've been married 25 years and I have 3 boys 2 girls.


Danielle

Danielle Foley

Job Title: Administrator

Joined: 2025

Hi, I'm Danielle and I'm the Administrator for The Evergreens, I have several years of experience in administration, bringing dedication and organisational skills to the team.
When I'm not managing tasks with precision, I love spending quality time with my husband, daughter, and our lively English Springer Spaniel. Together, we make the most of every moment, whether it's a scenic walk, trips away or a cosy evening at home.


Alan

Alan Craig

Job Title: Maintenance Officer

Joined: 2022

Hi, my name is Alan Craig. My role is maintenance operative at the Evergreens Care Centre. I have been in my role for 2 years and I really enjoy my job.


My hobbies include coaching kids football playing darts and pool I also like to read and watch movies.