Eastside Gardens Reviews (107)
Eastside Gardens has a Review Score of 8.9 (8.861) out of 10, based on 10 reviews in the last 2 years. Over all time Eastside Gardens has 107 reviews.
Review from J K (Daughter of Resident) published on 23 December 2024
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5.0 out of 5
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Review from E D (Granddaughter of Resident) published on 7 September 2023
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5.0 out of 5
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Review from Charlotte R (Granddaughter of Resident) published on 31 August 2023
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5.0 out of 5
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Review from J H (Daughter of Resident) assisted by family/friend published on 24 August 2023
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4.0 out of 5
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Review from K L (Niece of Resident) published on 24 August 2023
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5.0 out of 5
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Review from D S (Son of Resident) published on 24 August 2023
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4.0 out of 5
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Review from Sharon O (Sister of Resident) published on 27 July 2023
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Overall Experience
2.0 out of 5
I have had to stay positive about this care home for my sister but unfortunately, I cannot any longer. I walked into this building tonight to collect my sister's things to take to hospital and didn't see one member of staff on her
Reply from Hannah Burke, Marketing Executive at Eastside Gardens
Thank you, Sharon, for taking the time to leave feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. Our home manager has an open-door policy and had you brought this to our attention, it would have enabled the home to undertake a full investigation at the time. Here at Howdon, we take all comments seriously and see them as an opportunity to improve the services we provide. Please reach out if you wish to discuss this further. Thank you again.
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Review from Pat T (Wife of Resident) published on 29 June 2023
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Overall Experience
5.0 out of 5
The staff never stop caring but not just for the residents they take time out to ask how I am doing. They make me feel welcome and will answer any
The meals are lovely if my husband refuses them they will go out of their way to find something he will eat. There are drinks and snacks throughout the day too.
They have entertainment coordinators that will encourage residents to join in.
The cleaning staff are also amazing and they also take time to talk and care for us.
The handymen have been in my husband's many times as he has a tendency to take things apart they are lovely with him.
All office staff and management are also so friendly and again there if you have any concerns.
I would like to thank each and every one of you including the laundry staff and kitchen and hairdresser.
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Review from Paul P (Son of Resident) published on 25 May 2023
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Overall Experience
5.0 out of 5
Overall excellent service and care.
Reply from Harriet Sharland, Marketing Administrator at Eastside Gardens
Thank you, Paul, for letting us know how we are doing at Howdon Care Home. The care and well being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a lovely day.
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Review from J S (Daughter of Resident) published on 4 May 2023
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Overall Experience
4.0 out of 5
Reply from Harriet Sharland, Marketing Administrator at Eastside Gardens
Thank you for your comments about your recent experience at Howdon Care Centre Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Patricia G (Daughter of Resident) published on 15 December 2022
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Overall Experience
5.0 out of 5
She is very happy and gets on with the staff very well. Every time I telephone the home to find out how she is, nothing is too much
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Review from Jackie G (Daughter of Resident) published on 24 August 2022
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Overall Experience
5.0 out of 5
Reply from Katie Barnett, Marketing Executive at Eastside Gardens
Thank you, Jackie, for your comments about your recent experience at Howdon Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from J S (Daughter of Resident) published on 30 June 2022
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Overall Experience
4.0 out of 5
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Review from L D (Daughter of Resident) published on 5 April 2022
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5.0 out of 5
Thank you again for supporting and caring for my mum throughout her stay she was happy and well looked after.
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Review from Sylvia H (Daughter of Resident) published on 24 September 2021
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5.0 out of 5
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Review from Jacki B (Daughter-in-law of Resident) published on 31 August 2021
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Overall Experience
1.0 out of 5
There was no communication, no care plan, no contact, no home from home comfort. Just nothing.
Shameful, shocking, and unforgivable.
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you call us on 0330 134 8810 or alternatively reach out to us at the home directly. We look forward to hearing from you.
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Review from Ann A (Daughter of Resident) published on 30 June 2021
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5.0 out of 5
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Review from J T (Husband of Resident) published on 13 May 2021
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5.0 out of 5
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Review from J G (Daughter of Resident) published on 12 May 2021
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Overall Experience
4.0 out of 5
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Review from M M (Respite Resident) published on 11 May 2021
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Overall Experience
4.0 out of 5
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Overview of Review Score
The Review Score of 8.9 (8.861) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.461 for Eastside Gardens is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.461
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.4 Points relating to the number of positive Reviews for Eastside Gardens is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 9 Positive Reviews ÷ 18 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.