Eastside Gardens Reviews (107)
Eastside Gardens has a Review Score of 8.9 (8.861) out of 10, based on 10 reviews in the last 2 years. Over all time Eastside Gardens has 107 reviews.
Review from F H (Resident) published on 11 May 2021
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Overall Experience
5.0 out of 5
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Review from R C (Friend of Resident) published on 11 May 2021
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5.0 out of 5
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Review from S B (Daughter of Resident) published on 11 May 2021
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5.0 out of 5
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Review from Julie H (Daughter-in-law of Resident) published on 6 May 2021
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5.0 out of 5
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Review from Bill H (Son of Resident) published on 6 May 2021
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Overall Experience
5.0 out of 5
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Review from Sharron B (Relative of Resident) published on 6 May 2021
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Overall Experience
4.0 out of 5
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Review from Steven F (Son of Resident) published on 5 May 2021
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Overall Experience
4.0 out of 5
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Review from John F (Son of Resident) published on 5 May 2021
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Overall Experience
4.0 out of 5
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Review from Wendy M (Stepdaughter of Resident) published on 5 May 2021
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Overall Experience
5.0 out of 5
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Review from Gwendoline M (Wife of Resident) published on 15 April 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you, Gwendoline, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Anne S (Daughter of Resident) published on 15 February 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you, Anne, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from J D (Respite Resident) published on 2 February 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Howdon Care Centre was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from L S (Daughter of Resident) published on 1 February 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from M S (Resident) published on 14 January 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you for letting us know how we are doing at Howdon Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from M B (Resident) published on 14 January 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.
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Review from Anne T (Daughter of Resident) published on 5 January 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you, Anne, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Kim M (Daughter of Resident) published on 23 December 2020
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you, Kim, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Take care.
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Review from Vivienne S (Daughter of Resident) published on 23 December 2020
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you, Vivienne, for letting us know how we are doing at Howdon Care Centre. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
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Review from M S (Respite Resident) published on 8 October 2020
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Overall Experience
5.0 out of 5
Reply from Kristen Fitzgerald, Marketing Assistant at Eastside Gardens
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from C W (Daughter of Resident) published on 27 March 2020
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Overall Experience
5.0 out of 5
Well done to all the staff. My mother became well enough to return home.
Thank you.
Reply from Olivia Shields, Marketing Assistant at Eastside Gardens
Thank you, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We are thrilled to hear how well you Mother settled in, and that she is now well enough to return home. Have a wonderful day.
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Overview of Review Score
The Review Score of 8.9 (8.861) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.461 for Eastside Gardens is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.461
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.4 Points relating to the number of positive Reviews for Eastside Gardens is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 9 Positive Reviews ÷ 18 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.