Eastside Gardens

Kent Avenue, Howdon, Wallsend NE28 0JE
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8.9 107 Reviews
  • Eastside Gardens, Wallsend
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Care Provided by Eastside Gardens

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 90 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Brown (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
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Eastside Gardens Reviews (107)

Total of 107, showing 41-60
8.9

Eastside Gardens has a Review Score of 8.9 (8.861) out of 10, based on 10 reviews in the last 2 years. Over all time Eastside Gardens has 107 reviews.

Overall Experience

  • 69
  • 33
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Date Published

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Review from Susan D (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into this care home in June 2019.
This was a difficult time for my dad and my family as my dad never wanted to move into a care home but things got that difficult, we really had no option. My dad was very reluctant to even walk inside the door but the care and empathy of the staff on unit
4 was outstanding. They made my dad much more relaxed and within a few days, my dad was starting to settle. Over the last 7 months, my dad is now very settled, happy and safe, which is all we as a family want for him. He's made some lovely friends and now doesn't feel frightened about things. The staff on unit 4 have been outstanding with my dad and my family. They show my dad care, dignity, understanding, empathy and friendship. A wonderful bunch of people who have made this my dad's home.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, Susan, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive, and are glad that your Dad has settled in so well. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.


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Review from Maureen C (Sister of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff friendly and willing to help when asked.
Rooms are clean and tidy.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, Maureen, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from B C (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A better experience, never to be found.

Reply from Olivia Shields, Marketing Assistant at Eastside Gardens

Thank you, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. Have a wonderful day.


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Review from Philip S (Son of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very good with my mam.

Reply from Jasmine Bracken, Marketing Administrator at Eastside Gardens

Thank you for your comments about your recent experience at Howdon Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Louise C (Granddaughter of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very affectionate and respectful when it came to my grandma's care. She was cared for to a very high standard and couldn’t thank or recommend this care home enough. Went above and beyond. Very grateful for the support and guidance I received throughout. Thanks to all the staff for
everything.

Reply from Jasmine Bracken, Marketing Administrator at Eastside Gardens

Thank you, for your comments about your recent experience at Howdon Care Centre. Our residents’ wellbeing is our main priority and it is lovely to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback, and are so pleased you felt that our team lived up to expectation and treated your grandma with dignity and the compassion she deserved during her time at our home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J H (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam has been in residence since January 2019. We have found all the staff the care home of the highest standard. Mam is very happy there and says they look after her and nothing is too much trouble.

Reply from Ronnie Cavanagh, Marketing at Eastside Gardens

Thank you for letting us know how we are doing at Howdon Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from A F (Daughter-in-law of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this home. My Mother in Law has blossomed since moving in. Can't thank them enough.

Reply from Ronnie Cavanagh, Marketing at Eastside Gardens

Thank you, for letting us know how we are doing at Howdon Care Centre. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Linda C (Daughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has now been a resident for over a year. I cannot fault the care he receives. He has early stage dementia and is completely deaf. The staff are wonderful with him. He loves going out and today he went out for a fish and chip lunch. His favourite. Many thanks to all the staff.

Reply from Ronnie Cavanagh, Marketing at Eastside Gardens

Thank you, Linda, for sharing your recent experience at Howdon Care Centre. We appreciate you taking the time to let us know how we are doing and we are happy to learn your experience has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Helen H (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The measure of how high the standard of care is is how my mother relates to where she is living. Against all our expectations she has settled remarkably well and has clearly become comfortable with routines and the level of care she receives. She is treated with respect and kindness by staff and she
feels safe and secure. She always looks clean, tidy and well dressed and attention is paid to her hair and nails. She is encouraged to eat and drink with kindness and any problems with her taking her medication are addressed appropriately. Family members are also made welcome at any time and there is a trusting relationship between staff and family. Staff have made real efforts to understand her type of dementia and how it manifests itself. We feel confident and relieved that she is being taken care of with such professionalism.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Eastside Gardens

Thank you, Helen, for your comments about your recent experience at Howdon Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Georgina G (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall.


Room is nice.


Staff are lovely.


Food is good.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Eastside Gardens

Thank you, Georgina, for sharing your recent experience of Howdon Care Centre and it is great to hear that it has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a lovely day.


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Review from William G (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's a lovely place. I will tell all my family. Sometimes we go shopping and the staff are good to me.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Eastside Gardens

Thank you, William, for sharing your experience of Howdon Care Centre. We are pleased to hear it has been so positive! We appreciate you taking the time to let us know how we are doing and if there is anything more we can do for you, then please do let us know. Have a wonderful day.


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Review from Tricia L (Granddaughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been a resident since March last year. Her move from hospital to the home was very hard for our family but all the staff made sure they did all they could for Gran to feel welcome and comfortable in her new home.
All the staff are lovely and very caring, nothing is of any trouble to them.
There is a variety of activities throughout the day which the residents are welcome to join in with. In the summer months, the activities team take residents for days out.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Eastside Gardens

Thank you, Tricia, for your comments about your experience of Howdon Care Centre. We are happy to hear it has been so positive and that you were pleased with the quality of our care. The care and wellbeing of every resident is our number one priority and to receive such wonderful feedback about how our team have supported your Gran is very rewarding to hear. Thank you once again for all of the wonderful feedback and we look forward to seeing you again soon. Have a lovely day.


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Review from Ann H (Wife of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident since last June. We had one or two hiccups when he first arrived but has now settled really well.
The carers are very patient and caring and nothing is too much trouble. The home is clean and well kept they have amazing staff from the laundry women, handymen, cleaners
and management.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Eastside Gardens

Thank you, Ann, for your comments about your recent experience at Howdon Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jackie H (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am very disappointed with the caregiving in this home. Since the last manager left, the home is gone from good to very bad. Nutritional needs are not met as residents are not getting help eating and drinking. Personal hygiene needs are not meet too as understaffed. No activities are being offered
and no supervision in the lounges which is leading to a lot of falls. Staff are not filling out daily recording forms which means no communications between the staff. Staff is also always changing. Nobody knows the need of the resident. Social Workers are involved in this case.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Eastside Gardens

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from Paula (Daughter of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care is of a very poor standard, there is never enough staff to meet the residents' needs and the unit my mother is on seems to run on agency staff who don't know the residents and don't care. There are some very caring carers but they are understaffed for the type of residents whose personal hygiene
and nutritional needs are not met either due to lack of training, lack of time or just poor supervision.

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Review from Jayne R (Granddaughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about the wonderful staff that work in this home. They all had a special bond with my grandad and showed great compassion when he passed. They all went over and above looking after us as a family. I am very thankful he spent his last few months in a home that cared for him and showed
him dignity and compassion.
Thank you, simply isn't enough.

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Review from Sheila H (Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Howdon Care Centre are very helpful and try to gave your requests for assistance utmost urgency. They are almost always cheerful and are always clean and tidy. Visitors can come any time of the day within reason and are made to feel very welcome and are encouraged to stay as long as they
wish. Residents are allowed to bring items from home ie pictures, photos to help him settle in.

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Review from Linda A (Daughter-in-law of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after in the past 6 weeks in this home and couldn't have had better care anywhere else. he was treated with dignity and always clean, with very good care, staff all friendly and even treated all of our family with empathy at a very sad time, they were absolutely fab. Thank
you.

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Review from Catherine M (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Howdon Care Centre to anyone looking for a Home for their loved one. My Mother was a resident at Howdon Care Centre for over three years until she passed away in January 2017 and was looked after with the utmost professionalism, kindness and support throughout her time there. Her
room and her clothes were always clean and she was washed daily with baths or showers regularly. She had her hair done by the hairdresser whenever possible.
Myself and my brothers and sisters could not fault the home. The nurses, carers, domestic, kitchen, activity and office staff were always pleasant and helpful and we owe them a great deal.

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Review from Sylvia H (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very nice stay and enjoyed every minute.

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Current Review Score: 8.9 (8.861)

Overview of Review Score

The Review Score of 8.9 (8.861) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Eastside Gardens is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Eastside Gardens is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 9 Positive Reviews ÷ 18 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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