Eastside Gardens

Kent Avenue, Howdon, Wallsend NE28 0JE
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8.9 107 Reviews
  • Eastside Gardens, Wallsend
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Care Provided by Eastside Gardens

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 90 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Brown (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
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Eastside Gardens Reviews (107)

Total of 107, showing 61-80
8.9

Eastside Gardens has a Review Score of 8.9 (8.861) out of 10, based on 10 reviews in the last 2 years. Over all time Eastside Gardens has 107 reviews.

Overall Experience

  • 69
  • 33
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Review from P M (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff I've met are all lovely.
Don't have any complaints about them.
Only trouble is that my friend seems to stay in her room a lot.

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Review from A L (Brother of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Open, friendly and helpful staff - Very willing to help and discuss any difficulties that may arise.

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Review from Bell M (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good.

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Review from Kelly P (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and friendly place. My mam seems very happy here. The staff are lovely and can't do enough for you.

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Review from Barbara L (Sister-in-law of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We can't get up to visit very often as we live in West Yorkshire, so we love to be updated on my sister-in-law's progress and the staff are well informed and eager to tell us how she is fairing. Since moving here, she has gained weight and become more relaxed and settled in. It's obvious that she has
come to terms with living in the care sector (due to chronic illness) and it has given us some reassurance that she is in safe hands. It is obvious that they treat her with kindness and humanity and the result is, she is thriving. She is sleeping better at night and family visiting hours are relaxed and informal. It's a win win situation and for that we are grateful.

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Review from D R (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in the dementia sector she still recognises me and is able to share a joke with staff and myself. She has settled well the staff are excellent very patient and caring.

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Review from Mary C (Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints.

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Review from S B (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Generally good standard of care. All residents treated with dignity and respect. Good activities programme. Friendly atmosphere in the house. I feel that my father is well looked after and safe here.

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Review from Jenny C (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the home for almost 18 months. My sister and I are very pleased and comfortable with the home. The staff are wonderful, very caring and soon spot a problem when there is one. They are also very good with our family, very friendly and always keep us informed of any problems. The activity
ladies are also great, they are very much for the residents and look very hard to keep them happy and to raise money so they can have special treats. No complaints!

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Review from Marian H (Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Howdon Care Centre is magic. Wonderful staff, food is great. no complaints.

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Review from Pat W (Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good for my requirements and excellent when dealing with older people.

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Review from Maureen N (Daughter of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with mams care. Staff are great. Thank you.

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Review from J (Granddaughter of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandmother resided there for the past 4 years, her care was was excellent however, they are very short staffed in my opinion. On a night shift they only have one nurse and one carer, even on a day shift they have a lot of paperwork etc. which takes them away from the care they need to give.
Our
Nana was unwell on her last week and all the staff needed to give her more attention and they did not put on extra staff. This matter needs to be addressed as we are talking about people's lives and the care and dignity they need.

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Review from Brenda C (Wife of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The thought of my husband going into care was so heartbreaking after 54 years of marriage that I kept putting off the decision until my family really insisted. Howdon Care Home is lovely, the staff are caring and welcoming whenever I visit my husband, he has a lovely room with an en-suite. I never would
have thought that I would be happy for him and me, but I am.

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Review from Sheila M (Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy here. I have made some good friends. The staff are excellent, all very helpful. There is always something to do and someone to talk to. I feel very comfortable here. Thank you all.

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Review from Walter H (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, it's friendly and I've made some pals. I enjoy the activities and joining in. All of the staff are very nice and are good to me. I want for nothing.

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Review from Pat W (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely here, I am enjoying myself. I have everything I need and lots of company.

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Review from Sylvie R (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff here are wonderful especially the ones in red. I like everything about the place, everyone makes a real effort to look after me. I love it all.

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Review from Alan S (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been with the care home for over one year now. See has been well looked after and I know at times she can be demanding. The staff have been very patient and understanding. I feel the staffing levels could be increased as when visiting for an hour, I rarely see staff calling in to check on
my mum unless she uses the call button. I find the cost of the home is excessive for the care/food provided.

Reply from Ruth Todd, Home Manager at Eastside Gardens

Hi Alan, thank you for your review of Howdon Care Centre. I’m very pleased to read such kind words about the service provided here, in particular the care from our dedicated staff. I would just like to mention a couple of things in relation to your comments. Our menus are changed daily and offer variety to suit a number of dietary requirements. I can also assure you that there are adequate staffing levels to ensure your Mum’s needs are seen to. If you would like to talk in more detail about the fees and any concerns, I will be more than happy to meet with you. Best wishes, Ruth.


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Review from Ramsey B (Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very pleasant. Cleaners always work very hard, the place is gleaming. The activity girls are extremely good, always come into see me every day, I spend a lot of time in bed but I am always invited to join in, I am particularly interested in art work so I like to get up and join in with that.
Management is great the place runs like a dream, laundry staff are nice they do a good job. The carers do a lot of work, I am always thanking them. Food is okay I would like to see more variety, mainly at tea time.

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Current Review Score: 8.9 (8.861)

Overview of Review Score

The Review Score of 8.9 (8.861) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Eastside Gardens is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Eastside Gardens is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 9 Positive Reviews ÷ 18 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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