Eastside Gardens Reviews (107)
Eastside Gardens has a Review Score of 8.9 (8.861) out of 10, based on 10 reviews in the last 2 years. Over all time Eastside Gardens has 107 reviews.
Review from Evelyn C (Resident) published on 30 March 2016
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5.0 out of 5
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Review from I N (Resident) published on 23 March 2016
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5.0 out of 5
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Review from M C (Resident) published on 21 March 2016
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5.0 out of 5
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Review from C R (Daughter of Resident) published on 16 March 2016
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4.0 out of 5
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Review from W H (Husband of Resident) published on 15 March 2016
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5.0 out of 5
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Review from Mary C (Resident) published on 14 March 2016
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5.0 out of 5
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Review from Robert H (Son of Resident) published on 14 March 2016
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4.0 out of 5
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Review from Keith J (Son of Resident) published on 14 March 2016
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5.0 out of 5
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Review from May H (Resident) published on 14 March 2016
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5.0 out of 5
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Review from Doreen K (Resident) published on 14 March 2016
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5.0 out of 5
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Review from M S (Resident) published on 14 March 2016
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5.0 out of 5
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Review from P F (Daughter of Resident) published on 9 March 2016
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4.0 out of 5
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Review from Winnie M (Resident) assisted by family/friend published on 7 March 2016
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4.0 out of 5
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Review from Yvonne P (Wife of Resident) published on 26 February 2016
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Overall Experience
2.0 out of 5
Poor communication between carers, nursing staff and management, important
In my opinion not enough staff for the amount of residents?
Not much interaction between staff and residents due to staff being too busy doing other things?
I find it difficult to get an update regarding my husbands eating, medication, just in general how he has been as staff are too busy and records are kept in the office on another level. These are questions asked by his consultant at hospital appointments to monitor his condition.
There is an events co-ordinator, however I visit every day and I have seen things advertised but not much seen not much happening even though I visit at different times?
Not very pleasant living space, carpets, flooring mismatched throughout. I can only comment on my husbands bedroom but it s very small a bit on the tired side, bathroom door hanging, grotty and grubby. My husband is unable to communicate with staff but they keep closing bedroom door which exacerbates the problem?
Several problems regarding daily care i.e. dressing, shaving, appearance re-occur on a daily basis.
Truthfully I think this home caters more for the care of old people who just need care for everyday needs such as washing, dressing and eating I do not think they have the expertise or staff for anyone with complicated needs. This is not a reflection on the staff but the way the home is actually run.
I could go on but....
My husband has been here a month and nothing has changed my mind. If it were not for the fact that this will only be a short stay I would most certainly be looking for somewhere else.
Reply from Ruth Todd, Home Manager at Eastside Gardens
Thank you for taking the time to review Howdon Care Centre. It disappoints me to read the issues you’ve raised about the service here. I can assure you that all of the team here are always kept fully up to date with important information about the residents who are always at the heart of everything we do here. Since receiving the review I have investigated all of your points thoroughly and have wrote to you with my findings. I would be happy to discuss anything further with you in a meeting if required. Best wishes, Ruth Todd.
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Review from Richard M (Son of Resident) published on 23 February 2016
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4.0 out of 5
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Review from Sammy D (Resident) published on 16 February 2016
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5.0 out of 5
Staff are very helpful and caring and kind.
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Review from Valerie G (Sister of Resident) published on 15 February 2016
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5.0 out of 5
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Review from Anne (Wife of Resident) published on 15 February 2016
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5.0 out of 5
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Review from Mary E (Friend of Resident) published on 15 February 2016
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Overall Experience
4.0 out of 5
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Review from Pat (Friend of Resident) published on 15 February 2016
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5.0 out of 5
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Overview of Review Score
The Review Score of 8.9 (8.861) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.461 for Eastside Gardens is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.461
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.4 Points relating to the number of positive Reviews for Eastside Gardens is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 9 Positive Reviews ÷ 18 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.