Eastside Gardens

Kent Avenue, Howdon, Wallsend NE28 0JE
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8.9 107 Reviews
  • Eastside Gardens, Wallsend

Care Provided by Eastside Gardens

  • Type of Service
  • Nursing Home
  • Privately Owned
  • For a maximum of 90 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Person in charge
  • Joanne Brown (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
Total of 107, showing 101-107
8.9

Eastside Gardens has a Review Score of 8.9 (8.861) out of 10, based on 10 reviews in the last 2 years. Over all time Eastside Gardens has 107 reviews.

Overall Experience

  • 69
  • 33
  • 0
  • 2
  • 3

Date Published

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97
Overall Experience  Overall Experience 5.0 out of 5

On my many visits to this care centre I have found the staff friendly and most helpful. The centre is clean and fresh smelling. I love coming to this centre it's like coming home.

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Overall Experience  Overall Experience 5.0 out of 5

Since my brother has come into this home we have noticed a big improvement in his walking, staff are very pleasant, kind and very helpful. The home is very clean and immaculate. We are happy with all activities which they have and with all the films which are shown to them. It is great how everybody
gets involved.

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Overall Experience  Overall Experience 4.0 out of 5

My son has settled in and is happy. Staff are very good at attending to all his needs and show patience with all.

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Overall Experience  Overall Experience 4.0 out of 5

Staff and facilities very good. Staff especially good and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

Howdon Care Centre looks after my husband and I could not have found a better home. The nurses, care staff, activity officers, everyone is excellent.

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Overall Experience  Overall Experience 4.0 out of 5

Good service. Staff always respond to questions and requests immediately. Good individual care. Always understaffed, very few activities to involve residents.

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Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have used a respite facility. It has been a very positive experience. Mam has felt at home, with company and activities to keep her occupied. The family have been able to enjoy a holiday in the knowledge that mam was safe and cared for. The staff are very professional in a
friendly and caring manner, and support and respect all of the family.

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Current Review Score: 8.9 (8.861)

Overview of Review Score

The Review Score of 8.9 (8.861) out of 10 for Eastside Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Eastside Gardens is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Eastside Gardens is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 9 Positive Reviews ÷ 18 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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