Croft Dene

Threap Gardens, Off Simonside Avenue, Wallsend NE28 7HT
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9.8 34 Reviews
  • Croft Dene, Wallsend
Croft Dene Care Home is in the Wallsend area of North Tyne side and offers general and dementia residential care.

They carry out a robust preadmission assessment before admission to the home and all residents receive personal care plans that are reviewed and updated on a monthly basis or as required. They encourage residents and their families to be involved in their care plan and hold 6 monthly care reviews.

A variety of social and outdoor activities are offered as part of the home's drive to improve the physical and mental well-being elderly in long-term care.

The location has a number of travel benefits, including convenient bus routes, and there are a number of historical sites to enjoy, including a Roman Fort.

The Silverlink shopping centre and Royal Quays is close by and trips can be arranged when requested.

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Care Provided by Croft Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mark Horton (Home Manager)
  • Admission Criteria
    • Through Local authority, GP, NHS and private referrals
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Croft Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £978
    • Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Croft Dene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has opening visiting but recommend that visitors avoid meal times and also recommend that late evening visiting is kept to a minimum unless loved one is not well.


  • Parking

  • Off street private parking


Croft Dene Reviews (34)

Total of 34, showing 1-20
9.8

Croft Dene has a Review Score of 9.8 (9.774) out of 10, based on 16 reviews in the last 2 years. Over all time Croft Dene has 34 reviews.

Overall Experience

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  • 6
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Date Published

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Review from J S (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Croft Dene provide good all round care for my mam. The staff are kind and helpful.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your lovely feedback. We're so pleased to hear that your mam is receiving the care she deserves, and we truly appreciate your recognition of our kind and helpful staff.


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Review from Marjorie C (Sister of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Croft Dene for over a year. We are impressed with the care he receives.
The staff are very helpful and caring.
I live 300 miles away and contact each day by telephone, the staff are very helpful when I call.
The rooms are clean.
The food is very good.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your kind words. We're so pleased to hear that your brother is receiving the care he deserves at Croft Dene. It's wonderful to know that our team is supporting you with regular communication, even from afar. Your feedback means a lot to us!


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Review from Berlinda C (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is exceptional in giving the care for my mother in law. She is well looked after and the team is friendly and helpful from the manager, the deputy manager and all. The place in general is always clean and of high standard. My husband and I are very happy with the service that they provide
to my mother in law.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words. We're thrilled to hear that your mother-in-law is receiving the care she deserves at Croft Dene. Thank you for the trust you've placed in us!


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Review from Margaret B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff and management are so kind and carrying always their and very helpful with any enquiries we have. If there is anything my father wants or needs, they will not hesitate to resolve it very quickly and it's no bother to them. The respect they show residents and families is second
to none. My dad has complex needs. When he's not well, usually ending up in hospital on occasions not breathing, but made it back to us, the staff sat with him nearly 2 hours waiting for an ambulance, trying to keep him awake. They were so good when he's unwell, they check him all the time. All staff check on him even if they're just passing. There is lots going on in the home, activities, bingo, flower arranging to name just a couple. They're encouraged to join in but if they don't want to that's not a problem. I wouldn't hesitate but to recommend Croft Dene, they're the best. One big happy family, love it. My dad is so so happy at Croft Dene but had to fight social services to let him stay.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your kind words. We're so glad to hear that your dad is happy at Croft Dene and that you appreciate the care and support he receives. Our team truly values each resident, and it's wonderful to know you feel that. Thank you for recommending us!


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Review from Liam R (Grandson of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing experience. My nana is there and has had absolutely no problems her entire time there and most definitely the best care home she's been in without a doubt. Every time I go and see her, she's smiling and laughing and just always looks happy to be there.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your wonderful feedback! It's heart warming to know that she's always smiling and enjoying her time with us. Your trust and kind words mean the world to us.


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Review from Elaine C (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went to Croft Dene in May 2024 after a safeguarding issue with her previous home which had led to a long hospital stay. I can honestly say that Croft Dene have been absolutely fantastic. From the care they provide to my mam, to the communication and kindness they show us as her family. They have
plenty of activities for the residents and they go the extra mile with everything, including parties at Halloween, Christmas and making a fuss on her recent birthday. I would like to give exceptional mention to one staff member in particular, who has been one of my main point of contact. Together we created my mam's care plan and it was done with so much attention to detail and catered to meet all of her needs. The new manager has also worked so hard in creating such a wonderful atmosphere and environment for residents and their families. The circumstances around her going to Croft Dene were so upsetting but the home is incredible and I couldn't wish for her to be in better care.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your heartfelt review. We are so pleased to hear that your mother has received such wonderful care at Croft Dene, and that you've felt supported as a family throughout this journey. It's lovely to know the activities, special occasions, and attention to her care plan have made a positive difference. We truly appreciate your kind words about our staff and management, and we will continue to go the extra mile for her and all our residents.


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Review from Paul W (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Croft Dene are fantastic, they are all very friendly, polite and very helpful.
The living and communal areas are all kept clean to the highest of standards.
The food is of an excellent standard and the portions are more than adequate.
My dad has been made very welcome to the Croft
Dene family and is really happy.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your wonderful feedback! We're thrilled to hear that your dad feels so welcomed and happy at Croft Dene. It's great to know that the care, cleanliness, and food have met your expectations. Our team takes great pride in creating a warm and supportive environment, and your kind words are truly appreciated.


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Review from Clare H (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the compassion
shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for sharing such a heartfelt review. We are deeply honoured to have been part of your family's journey, and it's truly rewarding to hear that your mother received excellent care during her time with us. We will always remember your family with warmth and appreciation.


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Review from Carole P (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel reassured when I'm not with my mum that the staff not only look after mum's physical needs but also support her emotionally, especially after the death of my dad 2 months ago.
Manager, senior care staff involve me in mum's care and are very approachable. I could not cope without their support.
I
love how affectionate they are with mum as she misses that from her husband.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your heartfelt review. We're so glad to hear that you feel reassured knowing your mum is receiving both physical and emotional support from our team. Your kind words about our staff and their affection towards your mum mean a lot to us.


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Review from E M (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good all round care for my Mom.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your feedback. We're glad to hear your mother is receiving good all-round care from us.


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Review from Colin C (Brother-in-law of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law is 94 and is well cared for in Croft Dene. We find the staff always go the extra mile to be helpful because we live 300 miles away - we are so grateful for the help the staff give. We telephone each day and the staff are happy to speak to me and give me a daily update.

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Review from Norman Stuart G (Husband of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife has Alzheimer's after tending to her for 5 years I had to let her go into care. I was worried about this but I am so pleased she went into Croft Dene.
As the staff and management are all so brilliant she is well looked after and meals are so good this has given me peace of mind well done.

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Review from D B (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was a resident at Croft Dene for two and a half years before her recent passing.
During her stay there, she was very happy, very comfortable and settled.
The staff are so friendly and approachable and they go above and beyond at all times. Her care was always fantastic till the very end and
they were so compassionate and treated her with dignity - she was in very safe hands for which we were so very grateful.
Croft Dene is a lovely care home which we would highly recommend.

Reply from Jo Reynolds, Marketing Assistant at Croft Dene

Thank you for your review of Croft Dene Care Home. We are glad that our staff were friendly and compassionate, and made a comfortable environment. Your recommendation means a lot to us, and we offer our deepest condolences for your loss.


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Review from Lauren G (Granddaughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank all of the staff at Croft Dene Care Home for the outstanding care which was provided to my nana. She moved to Croft Dene in 2023 and she was so well cared for and you could see how happy she was there. Every member of the team is always so welcoming and warm. Thank you all for the care
you provided to my nana during her last year!

Reply from Jo Reynolds, Marketing Assistant at Croft Dene

Thank you for the review of Croft Dene Care Home. We are glad to hear that our staff were able to provide outstanding care and a welcoming atmosphere.


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Review from Veronica F (Sister of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring and approachable. Coffee morning on Thursday last went really well and everyone seemed to enjoy - our family certainly did! Thank you to everyone caring for our sister - keep up the good work!

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Review from Edward H (Husband of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I and my family have been very pleased with our experience with Croft Dene. The staff have been excellent in their kindness of care. However, the communication with the main office regarding invoicing and financial awareness/communication has a lot to be desired. Communication and customer awareness.
Croft Dene's office management and staff could not be more helpful and proactive.

Reply from Clare Robson, Home Manager at Croft Dene

Thank you so much for the feedback it is always greatly accepted. We hope that we have managed to support you in ironing out the initial issues and are always here to support you as needed.


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Review from Bryan A (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the senior management down, there us a culture of care, sympathy and dignity displayed towards residents. My father was a resident for several months before he passed away (18/02/02023) and it was apparent that he was held in the highest esteem by all staff. Will not hesitate to recommend Croft
Dene Care Home to any person looking for a home for their loved one.

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Review from A F (Grandson of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an excellent Valentine's meal organised by the care home. We all had a brilliant time and didn't have to lift a finger. Staff are always very helpful and caring.

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Review from Sharon M (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very pleased to do this review, as a lot of care homes get bad press. I have found Croft Dene to be very supportive and very friendly toward my mam, who sometimes can be a handful. When my mam fell ill last month, they got her the help she needed from her GP and even called the paramedics to check
her over. The one staff has looked after my mam since. Plus, they keep the family up to date on Mam's progress. We couldn't ask any more of the staff and would like to take this opportunity to say - thank you!

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Review from Jennifer A (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly and helpful not only towards my mother but also towards me (her daughter). Mum seems to be getting more used to things day by day. Thank you for caring for my mother.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Croft Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Croft Dene is calculated as follows: ( (153 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Dene is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Antonietta Claveria

Job Title: Deputy Manager

Antonietta deputises for Mark and ensures our home runs smoothly


No image found

Allison Young

Job Title: Business Administrator

Joined: 2024

Allison is a dedicated Administrator at a Croft Dene care home, where she plays a key role in ensuring smooth day-to-day operations.


Frequently Asked Questions about Croft Dene

What types of Care is Croft Dene registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croft Dene provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Croft Dene have?

There are 43 Single Rooms.

What are the Facilities & Services at Croft Dene?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft Dene to the centre of Wallsend?

1.3 mile(s) as the crow flies, distance by road may be significantly further.