Croft Dene

Threap Gardens, Off Simonside Avenue, Wallsend NE28 7HT
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9.8 34 Reviews
  • Croft Dene, Wallsend
Croft Dene Care Home is in the Wallsend area of North Tyne side and offers general and dementia residential care.

They carry out a robust preadmission assessment before admission to the home and all residents receive personal care plans that are reviewed and updated on a monthly basis or as required. They encourage residents and their families to be involved in their care plan and hold 6 monthly care reviews.

A variety of social and outdoor activities are offered as part of the home's drive to improve the physical and mental well-being elderly in long-term care.

The location has a number of travel benefits, including convenient bus routes, and there are a number of historical sites to enjoy, including a Roman Fort.

The Silverlink shopping centre and Royal Quays is close by and trips can be arranged when requested.

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Care Provided by Croft Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mark Horton (Home Manager)
  • Admission Criteria
    • Through Local authority, GP, NHS and private referrals
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Croft Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £978
    • Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Croft Dene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has opening visiting but recommend that visitors avoid meal times and also recommend that late evening visiting is kept to a minimum unless loved one is not well.


  • Parking

  • Off street private parking


Croft Dene Reviews (34)

Total of 34, showing 21-34
9.8

Croft Dene has a Review Score of 9.8 (9.774) out of 10, based on 16 reviews in the last 2 years. Over all time Croft Dene has 34 reviews.

Overall Experience

  • 27
  • 6
  • 1
  • 0
  • 0

Date Published

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Review from C G (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I call at the care home to visit my mother, I find the staff kind, considerate, understanding, compassionate and always with a little humour and a twinkle in their eye. Just enough to make the residents feel at home without offending. Nothing seems to be too much trouble. The rooms are spacious
and well-kept. My mother is happy here with all her new friends.

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Review from Ann E (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment they open the door, the staff have a smile and a welcome. Everyone is pleasant and friendly, always ready to inform me how my mam is. If I have any concerns they check it out thoroughly and let me know the outcome.

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Review from Alan S (Son of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a 100th birthday party arranged by the care home for my mum. The party was very well arranged and was greatly enjoyed by both staff and residents.

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Review from Ewan S (Grandson of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic welcome and entertainment. The cake and sparkles were spot on and everyone thoroughly enjoyed themselves. The staff were great with the party and residents. It was great to see all the family and friends celebrating Nan's 100th.

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Review from Frances A (Wife of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice family feel. I am always made to feel welcome.
The home is light and airy and very clean. The staff are kind, generous, spirited and professional. My husband is obviously well looked after and cared for. The phone is always answered promptly.
My husband had a lovely 102nd birthday organised
by the home.

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Review from Allison H (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in the dementia residential section of Croft Dene Care Home two months ago. The staff at Croft Dene have been excellent in making her feel welcome and helping her to settle in. I have found all of the employees including the managers, administration, carers and domestic staff
to be very friendly, attentive and caring to both the residents and their families. The deputy manager and senior carer ensured they understood my mum's medical history, her food and drink preferences and who her key family members were. Croft Dene has enabled me to personalize her room so it feels homely and familiar and there is a lovely, lively atmosphere in the home. Since she has been at Croft Dene, my mum has become more mobile and sociable, she has been eating better and most importantly she has not had any falls or accidents. We are very happy with the level of care my mum is getting and would recommend Croft Dene to others.

Reply from Sandra Carr, Operations Director at Croft Dene

Many thanks for taking the time to complete the feedback, regards.


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Review from J M (Wife of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are so pleased with the care my husband receives. It was his birthday recently, the home has been in lockdown, so staff went out of their way to give him a great day; they also send me videos of him opening his cards and present and him blowing out candles on his cake.

Reply from Sandra Carr, Operations Director at Croft Dene

Many thanks for taking the time to complete the feedback.


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Review from Sylvia B (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The complications my mother has with dementia and having a stoma, which Mam still does not know she has, has been very challenging but the staff here at Croft Dene Care Home have done everything I have asked for in keeping Mam clean, well looked after, fed and most of all safe.
That is all I can ask
of them. I am so glad I chose this care home for my mam.

Reply from Sandra Carr, Operations Director at Croft Dene

Many thanks for taking the time to answer the review


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Review from Shirley M (Sister of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The title 'care home' is 5-star appropriate. 'Care' to my sister and observed to other residents, with empathy, patience, appropriate humour shared, to name but a few reasons of 'care'. 'Home' as staff respecting it is the residents' 'home' for which witnessed all possible is provided to ensure residents
feel comfortable, safe, happy to live at their home. My family and myself are now able to sleep at night knowing my sister is well cared for.

Reply from Sandra Carr, Operations Director at Croft Dene

Many thanks for taking the time to complete the feedback, it is good to hear such positive feedback.


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Review from Amna H (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to this home for 5 weeks and she was very reluctant to come in. The manager and carers made my mum feel very welcome and looked after her very well during her stay. Due to the pandemic, there were extra cleaning and safety measures in place however we always felt welcomed and we could
contact our mum through VideoCall and visit the home through the visiting pods, which is such a great idea.
Croft Dene catered for my mum's special dietary needs, there was plenty of choice and she enjoyed the food they served.
She was staying in over the Christmas break and there was plenty of activities and joy to keep my mum and her new friend busy and happy.
I would personally like to say a big thank you for caring for my mum.
Best wishes.

Reply from Sandra Carr, Operations Director at Croft Dene

Many thanks for your comments, it is good to get such positive feedback.


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Review from S T (Son of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in Croft Dene after suffering a tall in her previous care home which resulted in a fractured hip. Due to Covid restrictions, I was unable to visit mum inside the care home but it was obvious that she was being well looked after. Thanks to the staff for the dignity mum was given during
her final days.

Reply from Sandra Carr, Head of Operations at Croft Dene

Many thanks for taking the time to complete the feedback card it is most appreciated.


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Review from Doreen H (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of this care home for the last nine years, he has quite demanding needs, the staff, as far as I can see, have always done their very best for him.
2020 has been an awful year, with no visits allowed since March, but I can honestly say I have not been worried, as I know
he has been looked after during this awful pandemic.
Thank you to all the staff for your years of hard work, especially these last few months!

Reply from Sandra Carr, Operaitons Director at Croft Dene

Many thanks for taking the time to complete the review, it is most appreciated.


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Review from Cheryl C (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a hidden little gem. I phoned Croft Dene up asking for information about the home, spoke to a very nice lady who offered me a look around and I took the offer up on the same day. I was amazed with the facilities, it was beautifully decorated throughout and all the bedrooms with own
en-suite. All the staff were all very nice and caring and nothing was any bother. I am pleased to leave my mum here.

Reply from Sandra Carr, Head of Operations at Croft Dene

Thank you for taking the time to complete the feedback. All feedback is noted and shared with the team.


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Review from K R (Son of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I sometimes feel the resident is just 'left' and at times looks uncomfortable and also could do with a shower.
No kettle in the kitchen and not allowed to eat food in the dayroom. Mother loves a cup of tea, as do a few others.
Not even seen or sure if there is a tea trolley anymore. It is the resident's
home after all and she pays for it - it needs home comforts.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Croft Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Croft Dene is calculated as follows: ( (153 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Dene is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

No image found

Antonietta Claveria

Job Title: Deputy Manager

Antonietta deputises for Mark and ensures our home runs smoothly


No image found

Allison Young

Job Title: Business Administrator

Joined: 2024

Allison is a dedicated Administrator at a Croft Dene care home, where she plays a key role in ensuring smooth day-to-day operations.