The Ferns

Osborne Gardens, North Shields NE29 9AT
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9.6 43 Reviews
  • The Ferns, North Shields
The Ferns is a 46 bedded care home in North Shields providing residential and dementia care, Palliative care and Respite care to people over the age of 65.

All bedrooms have en-suites that are designed to give residents privacy and to promote independence.

Residents benefit from good transport links which make visiting easier as well as being close to local amenities.

The home features three tastefully decorated lounges, including an activities room which is equipped with interactive games table. Interactive tablet with games, quizzes and bingo games fully loaded.

The Ferns recognise the importance of recreational activities, and have two dedicated activities coordinators, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

When the weather allows, residents can enjoy the sun in the beautifully landscaped garden and patio / decking area with nice seating area to enjoy the peace and quiet and to soak up the sun.

The home has its own mini bus and arranges regular trips out into the community to enjoy ice cream by the seaside, fish & chips or for some retail therapy.

The Ferns staff are always on-hand to answer any questions about the important next stage in yours or your loved one's life, and to guide you through the process, every step of the way.

All food is freshly cooked in the on-site kitchen by qualified staff.
The Ferns prides itself on traditional home cooked food.

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Care Provided by The Ferns

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dale Summersby (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Ferns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,095 – £1,095
    • Self-Funded Residential Dementia Care £1,117 – £1,117
    • RESPITE Self-Funded Residential Care £1,095 – £1,095
    • RESPITE Self-Funded Residential Dementia Care £1,117 – £1,117

  • These fees do not include hairdressing or chiropody.


  • (these prices are only a guideline, please contact The Ferns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit at anytime. They do have protected meal times and would appreciate it if you did not visit during these times unless you are dining with, or supporting your family member/friend during the dining service.


  • Parking

  • The home has parking available on site.


The Ferns Reviews (43)

Total of 43, showing 41-43
9.6

The Ferns has a Review Score of 9.6 (9.591) out of 10, based on 15 reviews in the last 2 years. Over all time The Ferns has 43 reviews.

Overall Experience

  • 20
  • 17
  • 1
  • 1
  • 4

Date Published

43
6
11
15
28

Review from Tanya (Friend of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The location of this care facility is excellent as local to bringing my mother to visit her best friend. Rooms are lovely and spacious with ability to personalise the room. Staff are quick to react when an alarm is activated.

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Review from J I (Husband of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Court is a very friendly and caring home. The manager and carers are very caring and nothing is a bother to them. I would recommend this home.

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Review from Kay B (Granddaughter of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We bring in juice to keep my grandma hydrated. We would like grandmas clothes/blankets returned to her. It is hard when she has so many accidents and the home has lots of residents!

Reply from Veronica Cairns, Home Manager at The Ferns

Hello Kay, thank you for your review of Willow Court - we appreciate all comments and feedback on the services we provide. It concerns me to read the issues you have raised and I’d really like to talk in more detail about these. Feel free to contact me with a convenient date and time for yourself so we can arrange a chat and resolve these problems. Look forward to hearing from you. Many thanks.


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Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for The Ferns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.591 for The Ferns is calculated as follows: ( (111 Excellents x 5) + (50 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 171 Ratings = 4.591

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Ferns is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Dale

Dale Summersby

Job Title: Home Manager

Joined: 2023

Although I have only been the manager of The Ferns since September 2023, I have been a home manager for over 10 years.


I qualified as a registered nurse in mental health back in 2002 and worked in a variety of settings, before finding myself working in elderly care in 2013.