Primrose Lodge Care Home

Osborne Gardens, North Shields NE29 9AT
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8.7 52 Reviews
  • Primrose Lodge Care Home, North Shields
Primrose Lodge Care Home offers residential care and general nursing care for those with more complex needs.

The home provides an ideal setting for people who need or want a little help with everyday activities such as washing, dressing or eating as well as people who need support with long-term conditions and rehabilitation.

Whatever the care need, the residents are safe in the knowledge the qualified and friendly staff are there to support them. The home has a real sense of family to it and kindness, friendliness and respect are at the heart of everything they do.

The home is close to local shops and amenities and has a choice of lively or quiet communal spaces.

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Care Provided by Primrose Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dale Summersby (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Primrose Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,247
    • Self-Funded Residential Dementia Care from £1,269
    • Self-Funded Nursing Care from £1,247
    • Self-Funded Nursing Dementia Care from £1,269
    • RESPITE Self-Funded Residential Care from £1,247
    • RESPITE Self-Funded Residential Dementia Care from £1,269

  • These fees do not include, such things as hairdresser or chiropody.
  • (these prices are only a guideline, please contact Primrose Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit Primrose Lodge at any time. You are encouraged to observe the residents' protected mealtimes, unless you are dining with your loved one.


  • Parking

  • There is parking available on site.


Primrose Lodge Care Home Reviews (52)

Total of 52, showing 1-20
8.7

Primrose Lodge Care Home has a Review Score of 8.7 (8.744) out of 10, based on 8 reviews in the last 2 years. Over all time Primrose Lodge Care Home has 52 reviews.

Overall Experience

  • 40
  • 11
  • 0
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  • 0

Date Published

52
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Review from D G (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is exactly what Primrose Lodge is! It feel like a home, where understanding and consideration is natural and effortless. The care given is genuine and tangible, but also done with fun and vibrancy where appropriate. I am so happy my dad is at Primrose Lodge, because he is happy there!

Reply from Dale Summersby, Registered Manager at Primrose Lodge Care Home

Thank you for your comments. I'm so happy that what we do and how we do it, makes your Dad happy and in turn ensures that the rest of the family are all content and happy also. I'll be sure to pass on your comments to the team. Thanks.


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Review from Christine H (Daughter-in-law of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely happy with the care my father-in-law received. Although only there a short while, the care was so supportive of both parents and family. Nothing was ever a problem, so friendly and efficient.

Reply from Dale Summersby, Registered Manager at Primrose Lodge Care Home

I'm glad that we were able to make your father-in-law's time with us as comfortable as possible. I will be sure to pass on your comments to the team. Thanks.


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Review from Kathleen C (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was only at Primrose Lodge Care Home for 1 week in April 2024. He was receiving end-of-life care. We were very pleased with his stay there. The staff no only looked after Dad they also looked after us, his family. We could not thank them enough for their kindness.

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Review from Jackie M (Sister of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very friendly and helpful while my brother was in respite I could not fault them. I feel the home could do with a bit of an update his toilet in his room was not very pleasant and also the shower room had things hanging off and did not seem very clean.

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Review from Fiona W (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently settled into Primrose Lodge and I wanted to thank every single member of staff for making her feel so welcome and safe. Every day she says how nice everyone is and how happy and safe she feels. Seeing her feel so content is wonderful and I know this is down to the wonderful staff.

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Review from David R (Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care levels provided by the permanent staff are good. However, the food served is repetitive and limited and the menu could be improved, especially if a particular diet is required. The residence is safe, secure and cleaned every day.

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Review from Brenda O (Cousin of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Shocked at the state of the care home when visiting a relative.
The toilet seat is broken, the bed is in disrepair and soiled incontinence pads left lying around the room (under the bed etc).
The TV wasn’t working and there was no there means of interaction or entertainment, my relative was just
left lying on the bed.
My relative had no shoes, slippers, socks or spectacles, we were told these were misplaced.
I would not recommend this care home.

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Review from Stephen W (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam stayed here as she was unable to stay in her own home. She recently passed away, the care she received was excellent, the staff were very friendly and very passionate towards the care they provided to the residents, and always referred to the residents by their name, Staff always had time to
chat and answer any queries you may have. The home was clean and tidy. They have regular events for the residents which my mam enjoyed joining in. Will miss the staff as they were like family.

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Review from Lisa T (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged here from hospital with no notice to family and little notice to the care home. Despite the worry of not being able to see the care home beforehand, myself, sister and my nephew are extremely pleased my mother is receiving. Mum has mixed dementia and unable to walk or barely
sit up. She is happy, staff know her and she is is cared for the way she wants to be despite her limited abilities. We could not be happier with the care.
Despite the very sad situation of mum now needing nursing care, we know she is clean, comfortable, good skin integrity and she is not eating too well, but they ensure she is eating food she loves mainly puds.

Reply from Nichola Williams, Regional Operations Manager at Primrose Lodge Care Home

Thank you for taking the time to leave a review, your kind comments will be shared with the team at Primrose Lodge.


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Review from T N (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my Mum and we as a family get.

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Review from Susan H (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems content following isolation due to lockdown.

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Review from Hilda M (Wife of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Primrose Lodge care home on the 21st of February 2020. All the staff made him and our family most welcome. It was unfortunate that after only 3 weeks lockdown came. My husband wasn't eating very well so I was able for a week to go and help feed him, he has dementia and is bed bound.
After that, all was locked down but with the care from the staff and their love, he started to eat again. So at this stage, he is doing well, it is hard for all of us not to visit and the staff do their best to keep us on board. Always let us know what is going on.

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Review from C S (Respite Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant and the standards are very high. I am enjoying my stay here very much.

Reply from Olivia Shields, Marketing Assistant at Primrose Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Gill R (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only here for four weeks. I cannot thank the staff enough for their kindness and compassion during this time. Mum received the best care and staff always had time for her and for us. Nothing was too much trouble. They held hers and our hands right to the end and beyond and for that we are
extremely grateful.

Reply from Ronnie Cavanagh, Marketing at Primrose Lodge Care Home

Thank you, Gill, for letting us know how we are doing at Willow Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Rebecca R (Daughter of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was brought here after a long time in hospital.
He loved where he was he said he was happy.
I can’t thank you enough for the staff.
The nurse was brilliant and friendly.
He sadly passed after being only a week in Willow Lodge but I’m thankful for the nurse for being with him when I
couldn’t.

Reply from Ronnie Cavanagh, Marketing at Primrose Lodge Care Home

Thank you, Rebecca, for letting us know how we are doing at Willow Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Katrina W (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Willow Lodge very good. Professional, clean, food was good and they took excellent care of my mum. The staff were excellent. I was pleased with her care.

Reply from Ronnie Cavanagh, Marketing at Primrose Lodge Care Home

Thank you, Katrina, for your comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Eddie S (Husband of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home goes above and beyond to make you feel comfortable. Relaxed. Welcomed. They look after my wife with respect and the staff are pleasant at all times.

Reply from Ronnie Cavanagh, Marketing at Primrose Lodge Care Home

Thank you, Eddie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Elizabeth B (Daughter of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In August 2018 our dear mother was admitted to Willow Lodge in her 100th year when her needs dictated she required full nursing care. She was at 'end of life' when admitted and therefore was the only resident for a short time, during which she received a high level of nursing care and compassion. As
a family, we have nothing but praise for Willow Lodge. The staff are professional, caring and highly communicative - nothing is too much trouble. We feel we made the right choice for our mother in choosing this care home.

Reply from Ronnie Cavanagh, Marketing at Primrose Lodge Care Home

Thank you, Elizabeth, for your feedback and for taking the time to share your experience at Willow Lodge Care Home. Thank you for all of the kind comments about our team. We are so sorry to hear about your Mother but pleased you felt your Mother received great care and hope that their time at Willow Lodge did see some friendships flourish, especially with the care team.


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Review from Leigh Mary C (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to pass on my huge thanks to the nursing staff and care staff for the wonderful job they do at 'The Willows'. All the staff are caring, considerate and always willing to help. My mum is well looked after and we as a family have peace of mind knowing she is safe and well cared for.
We are very appreciative of all your hard work.

Reply from Ronnie Cavanagh, Marketing at Primrose Lodge Care Home

Thank you, Leigh, for your kind comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M H (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Lodge provided a homely and caring environment for my mother during the last two years. Staff were always caring and quick to respond to any needs. Her health and comfort needs were always of paramount importance to the staff.

Reply from Ronnie Cavanagh, Marketing at Primrose Lodge Care Home

Thank you for your comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 8.7 (8.744)

Overview of Review Score

The Review Score of 8.7 (8.744) out of 10 for Primrose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.315 for Primrose Lodge Care Home is calculated as follows: ( (56 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (11 Poors x 2) ) ÷ 92 Ratings = 4.315

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for Primrose Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

We have ensuite bedrooms available for people with nursing/residential or dementia nursing/residential needs.We are about to embark on a refurb of multiple rooms creating some great places for our residents to enjoy.


Awards / Recognitions (0)

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Meet the Team (1)

Dale

Dale Summersby

Job Title: Home Manager

Joined: 2023

Although I have been a home manager for over 10 years, I have only been at Primrose Lodge since July 2023.


I have been a registered mental health nurse since 2002, working in a variety of settings before settling into elderly care management.


Frequently Asked Questions about Primrose Lodge Care Home

What types of Care is Primrose Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose Lodge Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Primrose Lodge Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Primrose Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Lodge Care Home to the centre of North Shields?

0.5 mile(s) as the crow flies, distance by road may be significantly further.