Review from Karen T (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

The attention and care are very very good. The staff are friendly and really good with the residents. I'm happy to leave my mother in there she is very happy and loves the attention she gets.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Primrose Lodge Care Home

Thank you, Karen, for your comments about your recent experience at Willow Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to hear that your experience was so positive. Your praise and kind words about our team really mean a lot to us and we look forward to seeing you again on your next visit. Have a wonderful day.

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Review from Leigh C (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother currently resides in Willow Lodge Care Home and has been a resident there since May '17. I wish to acknowledge the hard work and dedication of all the management, nursing and care staff. They are always incredibly busy but never too busy to show the residents respect, kindness and care. I

was particularly impressed that on Remembrance Sunday, a number of carers took residents in their wheelchairs to the Remembrance Day Service. The residents thoroughly enjoyed the experience. I just want to applaud and commend their thoughtfulness and kindness.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Primrose Lodge Care Home

Thank you, Leigh, for taking the time to share your recent experience of Willow Lodge Care Home. We are so pleased to hear it has been so positive. Your praise and kind comments about our team are much appreciated. We like to go the extra mile in everything we do and it is rewarding to have the efforts of all our staff recognised. Thanks again. Have a wonderful day.

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Review from Terry M (Husband of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

I cannot speak more highly of the staff at Willow Lodge.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Primrose Lodge Care Home

Thank you, Terry, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Willow Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review from Pat M (Daughter of Resident) published on 28 July 2017
Submitted via Website • Report

Overall Experience

My father went into Willow Lodge in March from hospital and was looked after by a dedicated and caring team, from the cooks to the laundry staff everyone was so helpful and caring. Sadly my father passed away in May and the carers and nurses treat my dad with the utmost respect and dignity. The support

given to all the family was much appreciated and I would not hesitate to recommend this care home. Nothing was too much trouble and my dad kept them all on their toes during the 2 months he was there.

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Review from R R (Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience

I have been in hospital for some time now and recently moved here to Willow Lodge Care Home. My main reason I came here was when a nurse came to carry out my pre-assessment I was over the moon to see a dark beauty which I know now is the home manager. I think apart from that the place is full of hear

warming and caring people nothing is a bother and they are so fun.

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Review from A A (Husband of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience

I have not been so good the past months and I've not managed to visit my lady for some weeks. I was able to try and recover with peace of mind that my wife was cared for, safe, fed and respected.
Thanks to you all.

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Review from George A (Resident) assisted by family/friend published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience

Canny place to live, good people who show me a great deal of respect, wanting to hear about my life, what I've done, where I've been and what I've seen. I feel well cared for, safe and never hungry or lonely.

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Review from B S (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience

I keep them on their toes, great staff, great manager, great food. the cleaning is the best, and I think the carers are fab. It's great that the whole team actually care and show this daily.

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Review from George G (Friend of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience

I recently returned to visit a friend. 3 years ago my mother was in here and the place has come on leaps and bounds. It look nice and smells a lot better. The staff are all upbeat and friendly.

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Review from C S (Wife of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience

I've been extremely pleased with the way that my wife has been cared for by all the staff in this most comfortable home. Everything has been truly excellent and in some cases overwhelming in the kindness and thoughtfulness shown and indeed acted upon. Both my wife and I were given a really wonderful

party on our recent 67th wedding anniversary totally on their own thoughtfulness. I felt completely overwhelmed by the kindness shown by all the staff to both of us. I couldn't have had more care from anyone.

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Review from Marie H (Friend of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience

A good home. Friendly attentive staff though extra staff would probably make for a better service (as in most places!)
Access to outdoors would be most beneficial to my friends. She would enjoy sitting outside on warm days.

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Review from Lesley H (Wife of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience

I am really happy with the care my husband has received in the time he has been here. I have no complaints, if there has ever been anything I wasn't happy about it, has been dealt with straight away.

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Review from Vera P (Resident) assisted by family/friend published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience

I am very happy here. I don't have worried having to do things like washing or housework. I feel safe knowing there is always some one around. I enjoy the food. I am happy with the much improved activities and manager. I enjoy the entertainment that we have on especially our senior carers and old time

music afternoons.

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Review from N D (Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

I feel the staff here at Willow Lodge are the most caring people I have ever known. Never met such a fantastic bunch of people.

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Review from Thelma R (Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

I have to say, I enjoy myself here at Willow Lodge. There is always things going on and people to talk to.

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Review from P P (Son of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

Mum spent her last months at Willow Lodge. I will never forget how they cared for her, with dignity, respect, nothing was ever any trouble. All the staff are perfect. Thank you all.

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Review from Larry H (Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

Canny group of staff, caring and always around, fun and laughter all day every day. Never any time to feel lonely.

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Review from Norma D (Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

Moved from a home that closed, most staff and residents who were at the home came along to Willow. I must say I have fun, plenty chats, I never feel alone, always asked if I need anything.
The staff are my best friends, supported at all tines, management is great, always around offering support and

getting involved.

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Review from Grace M (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience

I have made many good friends here, the staff and other people living here. It's like a little village. Hair, nails, singers it's great.

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Review from M P (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience

I can not find the words to thank all these at Willow Lodge, one of my families hardest times and the staff, manager and activities staff were there. Daily support for us all and poor mum who was not well. They made her comfortable and met all needs and more. Thank You.

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Primrose Lodge Care Home

Care Provided by Primrose Lodge Care Home

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Funding & Fees Guide for Primrose Lodge Care Home

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