Primrose Lodge Care Home

Osborne Gardens, North Shields NE29 9AT
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8.7 52 Reviews
  • Primrose Lodge Care Home, North Shields
Primrose Lodge Care Home offers residential care and general nursing care for those with more complex needs.

The home provides an ideal setting for people who need or want a little help with everyday activities such as washing, dressing or eating as well as people who need support with long-term conditions and rehabilitation.

Whatever the care need, the residents are safe in the knowledge the qualified and friendly staff are there to support them. The home has a real sense of family to it and kindness, friendliness and respect are at the heart of everything they do.

The home is close to local shops and amenities and has a choice of lively or quiet communal spaces.

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Care Provided by Primrose Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dale Summersby (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Primrose Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,247
    • Self-Funded Residential Dementia Care from £1,269
    • Self-Funded Nursing Care from £1,247
    • Self-Funded Nursing Dementia Care from £1,269
    • RESPITE Self-Funded Residential Care from £1,247
    • RESPITE Self-Funded Residential Dementia Care from £1,269

  • These fees do not include, such things as hairdresser or chiropody.
  • (these prices are only a guideline, please contact Primrose Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit Primrose Lodge at any time. You are encouraged to observe the residents' protected mealtimes, unless you are dining with your loved one.


  • Parking

  • There is parking available on site.


Primrose Lodge Care Home Reviews (52)

Total of 52, showing 41-52
8.7

Primrose Lodge Care Home has a Review Score of 8.7 (8.744) out of 10, based on 8 reviews in the last 2 years. Over all time Primrose Lodge Care Home has 52 reviews.

Overall Experience

  • 40
  • 11
  • 0
  • 1
  • 0

Date Published

52
4
5
8
44

Review from Joan W (Friend of Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wollow Lodge is a wonderful care home, the staff are very caring and very friendly, and they care very much for the people in their care.

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Review from J L (Resident) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to stay for a week but ended up staying for 3 weeks. Great people, friendly, patient and caring. Helped me to recover and build me back up. I will never forget what they did to support me and my family.

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Review from E S (Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came only as respite stay but after being here for a few weeks I have decided to stay for good. I love my room, the staff, food and the great ideas and changes that are happening. I am very happy with 24/7 company.

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Review from John S (Resident) assisted by family/friend published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy, no issues, nice place.

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Review from J L (Friend of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place to be, the girls are all just perfect. Always stuff to do and people to talk to.

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Review from J P (Son of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother only been here six days, but everything seems to be very good.

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Review from K T (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new care home manager seems to be bringing a breath of fresh air to the place. The environment is beginning to look somewhat fresher which is nice but secondary to care factors. I am impressed that she has taken the time to seek me out and ask about my thoughts/opinions about my fathers care. Issues
have been frankly openly discussed with very person centred care agreed. I am very pleased to see the core values of respect/dignity/autonomy being offered to my relative as a result. I look forward to this new chapter in what is a lovely home.

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Review from Jimmy (Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fed and watered, the lasses and lads do their very best. Looking forward for good changes coming (I hear).

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Review from Jeanne S (Daughter of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I wrote my last review my Mum has passed away. I would like to thank all the staff at Willow Lodge for their kindness and compassion looking after Mum in her final minutes on earth. Thank you all. She went peacefully with a member of staff holding her hand, talking to her, for which we were truly
grateful as we were unable to get there in time. When we went to Willow Lodge we were treated with utmost kindness and compassion, thank you all.

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Review from Margaret S (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Willow Lodge for over a year now. I have found her care and support very good. She seems happy and tries to join in activities where possible.

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Review from William S (Son-in-law of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

our experience at this nursing home has been excellent. All mums needs have been met by the excellent team here. At this moment in time I will say this is the place for mum to be thank you Willow Lodge tea.

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Review from Margaret P (Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy, lasses are canny and work hard.

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Current Review Score: 8.7 (8.744)

Overview of Review Score

The Review Score of 8.7 (8.744) out of 10 for Primrose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.315 for Primrose Lodge Care Home is calculated as follows: ( (56 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (11 Poors x 2) ) ÷ 92 Ratings = 4.315

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for Primrose Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

We have ensuite bedrooms available for people with nursing/residential or dementia nursing/residential needs.We are about to embark on a refurb of multiple rooms creating some great places for our residents to enjoy.


Awards / Recognitions (0)

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Meet the Team (1)

Dale

Dale Summersby

Job Title: Home Manager

Joined: 2023

Although I have been a home manager for over 10 years, I have only been at Primrose Lodge since July 2023.


I have been a registered mental health nurse since 2002, working in a variety of settings before settling into elderly care management.