Windsor Court Care Home

The Avenue, Wallsend NE28 6SD
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9.5 36 Reviews
  • Windsor Court Care Home, Wallsend
Windsor Court is a North Tyneside residential, nursing and dementia care home in which staff takes the health and hygiene of up to forty-five service users very seriously, though aiming for a homely and enjoyable living environment.

Residents enjoy the choice of three lounges as well as their own sensory garden, while being assisted in maintaining as much independence as they feel comfortable with over their own lives and in the surrounding community.

Special dietary requirements are incorporated into a menu of traditional home-baking, with each Ladhar Group care home having their own Head Chef.

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Care Provided by Windsor Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Heather Knowles-Sinclair (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Windsor Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.


Windsor Court Care Home Reviews (36)

Total of 36, showing 1-20
9.5

Windsor Court Care Home has a Review Score of 9.5 (9.543) out of 10, based on 10 reviews in the last 2 years. Over all time Windsor Court Care Home has 36 reviews.

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Review from Ben B (Son of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Windsor Court for two years before he died. The staff were brilliant and managed really well in often challenging circumstances. Special mention to one staff member in particular who was always so friendly and kind. Thank you to the team for your care for my Dad.

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Review from A L (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the quality of care provided. My mother has experienced a high level of compassion and understanding of her needs from the staff.

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Review from Claire S (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two weeks of her life at Windsor Court. She was treated with care and respect from day one. I love the way the staff speak to the residents, with humour and affection. I could not have asked for a better place. I knew she was safe and the staff listened to my questions and concerns
and addressed each one, keeping me up to date with any changes in Mum's condition. I'm very grateful for the care staff, nurses, admin and management. A wonderful team.

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Review from Joan G (Partner of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My partner is a lot happier now he is in a different room. He used to get very annoyed as residents kept going into his room and taking his belongings. He had no privacy because no lock on bedroom door, this caused a few fights which I was very concerned about as he is very unsteady on his legs and
frail. So myself and partner more settled.

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Review from C B (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. The staff are all grateful to the team they have been really well looked after. I would definitely recommend Windsor Court. My mums discharge into the care home was sudden and very challenging but I'm grateful she was discharged into the home she is at.

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Review from Carol P (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for almost 18 months. He has settled really well and the care he gets is keeping me happy. I don't worry about him when I'm leaving after visits as the staff are really professional and caring. It's all about the care the residents need and they certainly are very well cared
for in all aspects.

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Review from A R (Husband of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and the way my wife is treated with great satisfaction.

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Review from D B (Wife of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that looked after my husband for his 2 weeks of respite were amazing, very patient and understanding of his needs. I was able to have peace of mind that he was being well looked after. One particular member of staff went out of his way to play some of my husband's favourite music on his phone.
Would highly recommend Windsor Court and helpfully they have a bed available for future respite. So a big thank you to you all.

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Review from Dawn C (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good with Mum and I know they really care about her. The home is always clean and warm. I am impressed that since Mum went into Windsor Court in March 2023, she has deteriorated and Mum's care reflects this change (deterioration due to illness). They have activities and Mum gets her hair
done by the hairdresser and the chiropractor visits regularly. They have also invested in new mattresses and a new lift.

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Review from K R (Daughter of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Windsor Court for approximately 3 years. The care and support that is provided to her is first-class. I am here to visit regularly and the food and cleanliness of both my mum and home our first class. The care is amazing and also a big support to myself. I live in Scotland
and I'm kept up to date on any changes to my mum's health and well-being. The carriers are a real support and very caring to all residents. This is a wonderful home and have no hesitation in recommending Windsor Court to other new residents.

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Review from Kathleen M (Wife of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is friendly and very helpful in spite of difficult circumstances.

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Review from Michael T (Husband of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very patient with my wife who can be very awkward and stubborn.

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Review from P T (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of staff around today on my mother's floor. A lot more than my previous visit. The staff are very friendly and helpful and courteous at all times. Today offered to use my mother's room for privacy. The room was clean and tidy.

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Review from K M (Husband of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory indeed.

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Review from C L (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing and lovely staff, very friendly and gave great care to my mam, they were very helpful to us as a family and to my mam, we all couldn’t thank them enough for the amazing care they gave! The home was always very clean and the food was always great. Couldn’t think of a better place for
my mam to have been put!

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Review from S A (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad is very unhappy here, but whenever I discuss this with the home or his social worker they say he would be the same anywhere, so he’s just left to it, it’s heartbreaking to see him just fading away.
He decided to become vegetarian but instead of arranging a vegetarian diet for him, he’s just
given the regular meals without the meat, so often just potatoes and veg.
Covid rules are different depending on which member of staff you speak to, but these days staff are rarely encountered. Visitors aren’t allowed to enter the communal areas but if you need anything or want to leave you have to wander around for ages looking for a member of staff.
Most of the staff are wonderful individuals, but they're just aren’t enough of them. I’ve regularly spent more than ten minutes trying to find someone, with residents completely unsupervised for at least that period of time.
If I was able to, I’d have my dad out of there tomorrow.

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Review from Harvey S (Respite Resident) assisted by family/friend published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was placed in the home for emergency respite due to my home care providers not being able to move me safely until we got some new equipment in the home. I have enjoyed my time here. The staff are lovely and have always helped me with care and dignity. I will definitely return for respite in the future.

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Review from Louise S (Wife of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was placed in the home for emergency respite due to home carers unable to lift/move him safely in our home. The staff were so helpful to both me and my husband. The manager is especially lovely and friendly. I will definitely use this home again, as I have peace of mind that my husband is
being well cared for.

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Review from Sandra C (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family can not thank the staff enough for the care of my mam.
Care, food, excellent.
I only have one fault which is there only being one lift and when broken is out of action for long periods. This was a concern for us but staff happy to move Mam to lower floor (well done). Thank you.

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Review from Linda S (Niece of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With all dealings with Windsor Court, I have received honest and friendly responses, especially over this worrisome time. I am kept informed on my uncle's health and wellbeing, which alleviates a huge weight as I am the only relative local and have a heavy load with my husband and mother. I look forward
to being able to see my uncle and his carers more often.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Windsor Court Care Home is calculated as follows: ( (82 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 115 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Windsor Court Care Home

What types of Care is Windsor Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Court Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Windsor Court Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Windsor Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Windsor Court Care Home to the centre of Wallsend?

0.2 mile(s) as the crow flies, distance by road may be significantly further.