Chichester Court Care Home

111 Chichester Road, South Shields NE33 4HE
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9.7 60 Reviews
  • Chichester Court Care Home, South Shields
Chichester Court Care Home is conveniently located in South Shields, near the town centre and close to many local amenities and with easy access to transport links.

The home provides residential care, nursing care, dementia care, respite care as well as end of life care.

All care provided is personalised and each individual resident's wishes and needs are taken into account at all times to ensure they receive the care they need and want.

Chichester Court has 48 en-suite bedrooms of which two can accommodate couples. Facilities and services include a hairdressing salon, three lounges, cinema/activity room, two dining rooms as well as chiropodist, dentist and optician.

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Care Provided by Chichester Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hardeep Kaur (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Chichester Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,172
    • Self-Funded Residential Dementia Care £1,150 – £1,172
    • Self-Funded Nursing Care £1,172 – £1,172
    • Self-Funded Nursing Dementia Care £1,172 – £1,172
    • RESPITE Self-Funded Residential Care £1,150 – £1,172
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,172
    • RESPITE Self-Funded Nursing Care £1,172 – £1,172
    • RESPITE Self-Funded Nursing Dementia Care £1,172 – £1,172
  • (these prices are only a guideline, please contact Chichester Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time but requested to observe the residents' protected mealtimes unless you are dining with or supporting your loved one with their meal.


  • Parking

  • Free on-site parking.


Chichester Court Care Home Reviews (60)

Total of 60, showing 1-20
9.7

Chichester Court Care Home has a Review Score of 9.7 (9.725) out of 10, based on 17 reviews in the last 2 years. Over all time Chichester Court Care Home has 60 reviews.

Overall Experience

  • 36
  • 19
  • 4
  • 1
  • 0

Date Published

60
6
9
17
43

Review from Barbara B (Wife of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is excellent your kept up to date with day to day care. The carers are lovely treat the residents with respect. I can relax knowing he's well cared for nurses are first class.

Reply from Honor Keatley, Group Business Development Director at Chichester Court Care Home

Thank you so much for your review and 5* rating. We really appreciate it.It's great to hear that you feel you can relax knowing that your husband is getting first class care.


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Review from Tony B (Son-in-law of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the whole Chichester Court Care Home experience. My in-laws went in for a short period of respite care and stayed for seven months. During that time, we were confident they were being well-looked after by the caring and efficient staff team. Chichester Court has a lovely atmosphere
and is highly recommended.

Reply from Honor Keatley, Group Business Development Director at Chichester Court Care Home

Thank you so much for your review. It's great to read that they extended their stay!


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Review from E F (Friend of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and considerate of the residents need.

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Review from Sarah R (Sister-in-law of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now 12 months since my sister in law became a resident of Chichester Court Care Home. Her family and myself would like to express our thanks to all of the staff for the care and attention they give to her. They are always patient, pleasant, attentive and kind to her. They understand her needs
and go out of their way to ensure she is well cared for and treated with respect. They welcome visitors and we all feel part of a big happy family when we visit. They have regular entertainment for the residents, and the families are always welcome to join in. They ensure she eats her meals to the best of their ability, and show patience with her as she is a slow eater. When she is poorly, they ensure that she is monitored and if necessary they will immediately call in medical professionals to deal with the problem. We are happy that she is living in a clean, warm, caring environment.
Thank you to all of the staff.

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Review from Helen H (Niece of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has only been a resident for a month but so far I'm very happy with the way he is treated by all of the staff. He has certainly been made very welcome and has settled in well.
All of the staff at Chichester Court are very caring about their residents and everyone seems to be happy and are
always smiling.

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Review from Alison C (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chichester Course cared for my dad in the final 3 months of his life. They were fabulous. Treated him with care and dignity and were amazing with us as a family too. All the staff are amazing doing a very difficult job. Special thanks to the nurse who cared for him. She was amazing. Second to none.
Thank you.

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Review from Marilyn F (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treat my 94-year-old mam with respect and dignity at all times. The staff made Mam laugh which made Mam very happy. They did their best to make Mam as comfortable and relaxed even when she was in extreme pain, staff always had a smile when talking to Mam. Treat us as a family well and kept us informed
at all times of what was happening. Their end-of-life care was compassionate and caring. Nothing was ever a bother to any of the staff. I would like to recommend this care home to anyone who requires a nursing home and thanks to them Mam had a good end of life.

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Review from J S (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cared for my Mam for 11 months. Care was excellent throughout.
I would thoroughly recommend this care provider.

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Review from James K (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving from a settled care home needing increased medical care when my dad was first admitted, we called in without prior warning and found a member of staff feeding my dad who was just recovering from a bad infection. He had maintained his dignity and was kept comfortable throughout his stay.
I as his next of kin have been very happy with the care and respect the staff give all the residents. Skills specific to my dad's needs were available and his support throughout has been exemplary. The home has lots of activities and amenities for the residents and try hard to keep the residents active and engaged. The manager is very approachable with a hands-on style. She has a good knowledge of the needs of each individual resident and personality. We had called in unannounced and she gave us a medical and behavioral update without needing to refer to any notes when asked about changes we as the family had noticed. My dad recently passed away in hospital.

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Review from Michael C (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home to be extremely good. The staff were fantastic. They looked after my mam very very well. I'll never forget all of them, once again thank you and God bless.

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Review from Lesley B (Niece of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been treated with respect and dignity. Originally went in for end-of-life care but still here eight months later. She is totally deaf and doesn't make friends easily but two staff members in particular have been really lovely, bringing her out of her shell. They work really hard and take
the time to talk to her and listen.

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Review from Tracy W (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Chichester Court in April. She was fast-tracked from the hospital as she was expected to pass away fairly quickly; however, with all the support and care the staff gave Mam, she picked up and started gaining weight and had an additional six months that we got to be with her. I cannot
fault any of the care and support they have given to all our family. Thank you so much.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester Court. It is lovely to read your comments. I will pass these on to the team.


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Review from M R (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mother was a resident at Chichester Court for approximately 11 months apart from a few stays in hospital. During this time I have always been totally confident that my mother was safe and in good hands.
The staff were always professional and courteous but their care went well beyond this. They
all showed great patience, compassion and love for my mother, my father and the rest of the family throughout her time with you. Thank you.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester Court. Your comments and feedback will be given to the team.


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Review from Carol H (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as s family are very happy with my mother's care and support. Management have excellent communication with families and they are available to speak to as and when needed, they are very professional and very understanding to the concerns that we as a family, may have. Care staff are very caring towards
residents and some do a lot more to support residents. My concern is the amount of staff on shift is very limited at times and this is a concern for us as less staff less care. I am also aware that this problem is in most care facilities. I believe the care home needs maintenance work eg: paint and look more hygenic.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester Court. All feedback is very important to us; should you wish to contact the Home Manager, she can discuss the concerns you have raised further.


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Review from Gary E (Nephew of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, staff are very friendly and welcoming., treated my auntie with dignity in her last years of life. She said she was very content and happy. Staff always keep us informed of any situation. One word comes to mind, quality.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you so much for your kind feedback and lovely comments. The team will be pleased to hear they really do make a difference.


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Review from Maxine T (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam stayed at Chichester Court Care Home from the end of June 2022 until 14th October 2022, when she sadly passed away.
All staff were lovely and kind to my mam and she was well looked after. Everyone always made sure she could join in activities and take her outside in the garden, in her wheelchair.
Staff, nurses and management were always helpful, discussed any concerns and understood my mam's needs.
Staff were also very supportive to me, especially in my mam's last days. Thank you.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester, we appreciate your feedback and I will pass this on to the team.


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Review from Lynne S (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been in Chichester Court Care Home for seven years, he died on 12/03/2023. The staff had always been wonderful with him, especially as he had very challenging behaviour with his dementia.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for reviewing Chichester Court at this difficult time. All feedback is appreciated and will be passed on to the team.


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Review from Keith C (Son of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well looked after. We are always informed on how he is doing. He is well-fed and always dressed well when I visit.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Dad's care and Chichester Court. Your feedback is much appreciated.


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Review from Gordon T (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in since the fifth of December. Very happy with the care she has recieved. Staff very helpful and keep us up to date with any issues/problems with Mam.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to give feedback on the care mum receives at Chichester Court.


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Review from W B (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend to friends and family. very nice, clean and friendly place. The staff are good, they are there at all times if we need any advice. Pleasant atmosphere.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester Court, it really is appreciated.


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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Chichester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Chichester Court Care Home is calculated as follows: ( (148 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chichester Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Chichester Court Care Home

What types of Care is Chichester Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chichester Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chichester Court Care Home have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chichester Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chichester Court Care Home to the centre of South Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.