Chichester Court Care Home

111 Chichester Road, South Shields NE33 4HE
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9.7 60 Reviews
  • Chichester Court Care Home, South Shields
Chichester Court Care Home is conveniently located in South Shields, near the town centre and close to many local amenities and with easy access to transport links.

The home provides residential care, nursing care, dementia care, respite care as well as end of life care.

All care provided is personalised and each individual resident's wishes and needs are taken into account at all times to ensure they receive the care they need and want.

Chichester Court has 48 en-suite bedrooms of which two can accommodate couples. Facilities and services include a hairdressing salon, three lounges, cinema/activity room, two dining rooms as well as chiropodist, dentist and optician.

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Care Provided by Chichester Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hardeep Kaur (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Chichester Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,172
    • Self-Funded Residential Dementia Care £1,150 – £1,172
    • Self-Funded Nursing Care £1,172 – £1,172
    • Self-Funded Nursing Dementia Care £1,172 – £1,172
    • RESPITE Self-Funded Residential Care £1,150 – £1,172
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,172
    • RESPITE Self-Funded Nursing Care £1,172 – £1,172
    • RESPITE Self-Funded Nursing Dementia Care £1,172 – £1,172
  • (these prices are only a guideline, please contact Chichester Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time but requested to observe the residents' protected mealtimes unless you are dining with or supporting your loved one with their meal.


  • Parking

  • Free on-site parking.


Chichester Court Care Home Reviews (60)

Total of 60, showing 21-40
9.7

Chichester Court Care Home has a Review Score of 9.7 (9.725) out of 10, based on 17 reviews in the last 2 years. Over all time Chichester Court Care Home has 60 reviews.

Overall Experience

  • 36
  • 19
  • 4
  • 1
  • 0

Date Published

60
6
9
17
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Review from Carol Y (Respite Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely respectful. Respect personal space. Very caring in different situations. Overall, a loving, caring place.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you so much for taking the time to review Chichester Court and for your kind words.


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Review from Kath B (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received excellent and personal care at Chichester Court Care Home. The staff have developed a relationship with her and she is always treated with dignity and respect. They are also understanding and helpful whenever we visit as we don't live locally. There are a wide range of activities
available for residents, my mother is particularly fond of animal visits. A good system of video calls was put in place during the pandemic, showing how management is able to adapt to circumstances. My mother was kept safe during that time.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for your lovely feedback. I'm glad your mother is happy at Chichester Court. I will pass your comments to the team.


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Review from Frederick A (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well looked after by competent and friendly staff. His room is clean with a comfortable bed, television and comfortable chair. Nursing staff frequently look in and say hello; food is good and snacks and drinks are provided; my dad is kept cleanly dressed too.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you kindly for taking the time to review Chichester Court. I will pass your comments on to the team.


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Review from Michael C (Son of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chichester Court Care Home is a really nice home to put your family in. This care home has lovely carers and nurses. Well looked after.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester Court. We value all feedback.


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Review from Glynis C (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 84, was admitted to Chichester Court Care Home on 8th June 2022. It was initially for two weeks respite. It became clear that it was going to be permanent. Her health deteriorated very quickly and she sadly passed away on 11th September. The care home - Chichester Court was amazing.
The nurses and care workers really looked after Mam, two members of staff were there when she passed. Lovely home and very kind staff, much appreciated.

Reply from Carol Cochrane, Regional Operations Manager at Chichester Court Care Home

Thank you so much for your kind words. I will pass your feedback on to the team.


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Review from Dennis H (Husband of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I was unsure about my wife in a nursing home but I can see my wife has settled well. The staff understand my wife's needs and deal with them in a professional manner. Management always take time to listen to any issues I may have concerning my wife. I also get regular phone calls keeping up
to date with what's happening with my wife.
This gives me peace of mind.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester Court, I will pass your feedback to the team.


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Review from Richard B (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over a month. We have been very pleased to see the high level of care she has received and this is reflected by her mood and appearance. All staff have been helpful and none have ever looked harassed! It is always hard for someone to leave a home where they have
lived most of their life but I can see my mother is enjoying being looked after and not having to worry.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you for your comments. I am glad your mother has settled at Chichester Court. I will pass your feedback to the team.


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Review from D W (Son of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Chichester Court Care Home back in October 2021, he initially went in as respite care but due to complications in his mental health he’s been admitted by us full-time. The staff fully understand his needs and are so patient with him when he has an episode, the team on a whole are
so caring and understanding with him, they do their best to keep him happy, he gets on with all the staff even on a bad day. The residents mostly seem good, talk and make him feel at home if they can. We chose Chichester Court due to the fact it is both EMI residential and EMI nursing as it would be ideal for my father if he should need nursing care as it means he doesn’t have to be moved which would only add more disruption to his needs. The staff can’t do enough for us, always around to answer any questions and concerns we have.
Overall it’s a good place for my father and his needs and that’s the main thing for us.
Only issue is decor but they’re in the middle of decorating the rooms at the moment.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you so much for taking the time to review Chichester Court. I will pass your feedback to the staff.


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Review from Adrienne A (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been part of the Chichester Court Care Home family now for sixteen months. I say family as that's the sense I feel when I visit my dad. We have been made to feel so welcome at every visit by the manager and her amazing staff. Thank you all. It's been quite a stressful year and it was so difficult
when Dad had to go into care but I feel a sense of relief that he is in the best of hands. He is always smartly dressed, clean-shaven and his hair is always neat. My dad has always taken pride in his appearance so it's lovely to see my lovely dad looking as smart and handsome as ever. So thank you again to the manager and your amazing staff who work tirelessly to look after our loved ones. You're all amazing.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you for your lovely comments and for taking the time to review Chichester Court. We will share these with the team.


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Review from B M (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was at Chichester Court Care Home for a short time, she was made to feel safe, comfortable and at home. The management, nurses, carers, staff (and handyman) could not have been more helpful and supportive to Mum, myself and family in Mum's last few weeks. I can't thank them enough.
I would
have no hesitation in recommending Chichester Court Care Home.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you so much for taking the time to review Chichester Court. I will pass your kind words to the team.


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Review from Margaret B (Wife of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the way my husband is being cared for. He is getting suitable food and he eats it. He is clean and tidy and is settled. The staff are helpful and make me welcome each time I go.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you so much for taking the time to review Chichester Court. I am glad your husband has settled. I will pass your feedback to the team.


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Review from David W (Son of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms in need of redecorating soon. The staff are all very helpful and caring. My father has no complaints with the meals provided and has gained a little weight since arriving at Chichester Court which is good news. Although we do not want to see our father in care but have no choice due to his needs,
Chichester Court is certainly looking after him adequately.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you for taking the time to review Chichester Court. We will pass your comments to the manager and team.


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Review from Helen D (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was moved into Chichester Court Care Home four weeks ago. Although I was very hesitant at first, Dad seems to have settled in well.
My only criticism would be that residents are dressed in other residents' clothes which is unsettling and undignified. I have gone through Dad's clothes and put
his room number in. Other than that everything seems to be going ok.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you for taking time to review Chichester Court. Please be assured your concerns are being addressed by the manager. Should you wish to discuss further please do not hesitate to contact the home.


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Review from S C (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of support staff.
Lack of training.
Lack of activities.

Reply from Jean Thomas, Area Director at Chichester Court Care Home

Thank you for your feedback, we value any feedback we receive and take any complaint or concern seriously. We are sorry to see that you are disappointed with the services at Chichester Court and would welcome you to meet with the Home Manager to discuss your concerns so that they can be addressed formally.
Regards.


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Review from William L (Husband of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very professional and caring. It can't be an easy job particularly in the present climate.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you so much for reviewing Chichester Court, it is much appreciated.


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Review from Diane S (Daughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Chichester Court Care Home for over five years now and has been very well looked after and cared for - the staff love him and have a close relationship with him which has been much appreciated by all of our family. This has been an absolutely dreadful year due to Covid-19 but we
have been kept well informed about my father, and my mother has been able to visit when permitted to do so. The staff have been extremely kind and helpful to my mother as well which has helped her tremendously. Everyone has had to abide by the strict rules and regulations set in place but it is a small price to pay in order to be able to see my father in person once again. I have to say that it is not only the carers and the nursing staff who are so very kind and loving but the staff behind the scenes in the office and administration are superb. I have had to contact them more regularly than normal during Covid and their help, kindness and communication has been amazing.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you for your positive feedback, it is very much appreciated.


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Review from Susan B (Sister of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are most helpful and mindful of their patients and family which puts our mind at rest.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you for your feedback, it is much appreciated.


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Review from Y O (Wife of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff go out of their way to help. Care reviews take place every month. There is a doctor visit every week that deals with issues that arise and there is always an RMN on each shift. The only thing lacking us there is no activities coordinator so activities are non-existent at the moment. They have
dealt well with COVID.

Reply from Carol Coventry, Regional Operations Manager at Chichester Court Care Home

Thank you very much for your feedback, it is much appreciated.


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Review from Hayley E (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been at Chichester Court for approximately 3 months and we are extremely pleased with the care provided. The management and staff do a wonderful job, every effort is made to make the residents feel like it is a home from home.

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Review from Christine W (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chichester Court has looked after my dad in every way.
The staff are very very caring and are understanding of my mother and all our family.
They provided a room, food for my mum and dads 68th Wedding Anniversary and we had a lovely day.
Thanks to all of the staff we can't thank them enough.

Reply from Ronnie Cavanagh, Marketing at Chichester Court Care Home

Thank you, Christine, for letting us know how we are doing at Chichester Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Chichester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Chichester Court Care Home is calculated as follows: ( (148 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chichester Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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