Chichester Court Care Home

111 Chichester Road, South Shields NE33 4HE
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9.7 60 Reviews
  • Chichester Court Care Home, South Shields
Chichester Court Care Home is conveniently located in South Shields, near the town centre and close to many local amenities and with easy access to transport links.

The home provides residential care, nursing care, dementia care, respite care as well as end of life care.

All care provided is personalised and each individual resident's wishes and needs are taken into account at all times to ensure they receive the care they need and want.

Chichester Court has 48 en-suite bedrooms of which two can accommodate couples. Facilities and services include a hairdressing salon, three lounges, cinema/activity room, two dining rooms as well as chiropodist, dentist and optician.

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Care Provided by Chichester Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hardeep Kaur (Home Manager)
  • Admission Criteria
    • NHS/LA/Private
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Chichester Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,172
    • Self-Funded Residential Dementia Care £1,150 – £1,172
    • Self-Funded Nursing Care £1,172 – £1,172
    • Self-Funded Nursing Dementia Care £1,172 – £1,172
    • RESPITE Self-Funded Residential Care £1,150 – £1,172
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,172
    • RESPITE Self-Funded Nursing Care £1,172 – £1,172
    • RESPITE Self-Funded Nursing Dementia Care £1,172 – £1,172
  • (these prices are only a guideline, please contact Chichester Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time but requested to observe the residents' protected mealtimes unless you are dining with or supporting your loved one with their meal.


  • Parking

  • Free on-site parking.


Chichester Court Care Home Reviews (60)

Total of 60, showing 41-60
9.7

Chichester Court Care Home has a Review Score of 9.7 (9.725) out of 10, based on 17 reviews in the last 2 years. Over all time Chichester Court Care Home has 60 reviews.

Overall Experience

  • 36
  • 19
  • 4
  • 1
  • 0

Date Published

60
6
9
17
43

Review from Tom W (Son-in-law of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Chichester Court since December 2018 the care has always been of the highest standard with all the management and staff showing care, support for everyone around the family. This was even more shown when we had a family party/get together for the 68th Wedding Anniversary
they made the day very special in every way. The excellent support we were treated with care in such a way we will never forget "excellent in every way". Thank you.

Reply from Tom, Marketing at Chichester Court Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Dorothy R (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father arrived in 2018, he has been treated with the utmost and sincere professionalism by all the staff and management. First class from the start.

Reply from Ronnie Cavanagh, Marketing at Chichester Court Care Home

Thank you, Dorothy, for letting us know how we are doing at Chichester Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Vicky W (Granddaughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff helpful and kind.

Reply from Ronnie Cavanagh, Marketing at Chichester Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Lynne R (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was with you for a very short period of time and we would have liked you to have known Mum before she passed away in her better days.
You made us all feel very welcome and you made Mum very comfortable in Mum's last days. She was treated with dignity throughout her stay and our views were taken
into account at every turn.
We can't thank you enough for everything you did for us and Mum.

Reply from Ronnie Cavanagh, Marketing at Chichester Court Care Home

Thank you, Lynne, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Chichester Court Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. Thank you again, Lynne, if there is anything more we can do please do not hesitate to reach out.


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Review from Kim G (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff at the home. My mother was only with the home for a short amount of time and the staff did everything to make her stay and her passing easy to handle. They made the family welcome when visiting and looked after us all in Mum's last days.

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Review from Leslie D (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are loving and caring and attentive.
If there are any concerns, the manager is always quick to respond and take on board any comments. Very communicative, always advising us of any changes to condition or concerns.

Reply from Ronnie Cavanagh, Marketing at Chichester Court Care Home

Thank you, Leslie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chichester Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jennie B (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the management and staff caring, helpful and extremely patient, nothing is a bother to them and they always listen to any concerns and act to redeem them.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Chichester Court Care Home

Thank you, Jennie, for taking the time to let us know how we are doing at Chichester Court Care Home. We are happy to hear that you have found our team so supportive. Thanks again for the kind words. Have a fantastic day!


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Review from Dorothy T (Wife of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff friendly, caring, helpful and treat my husband with kindness and dignity.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Chichester Court Care Home

Thank you, Dorothy, for sharing your recent experience of Chichester Court Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to hear that our team has been able to support you and in your husband's care. Thank you once again. Have a wonderful day.


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Review from Patricia O (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam's care at Chichester Court is excellent. She is constantly monitored and treated with respect and compassion. All of the staff are friendly and attentive to her needs. It has given me peace of mind to know that her care is their paramount objective and I don't have to worry that she is at risk.
They also make me feel welcome when I visit and engage in conversation. I know mam is in the best place for her wellbeing and I am very happy that all of her needs are being met.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Chichester Court Care Home

Thank you, Patricia, for sharing your recent experience of Chichester Court Care Home. We really appreciate you taking the time to let us know how we are doing. We are pleased to hear that you are happy with the quality of our care and that your mam is enjoying life at our home. Our residents' care is our top priority and your feedback about our care and staff mean a lot to us. If there is anything more we can do, please do let us know. We look forward to your next visit. Take care!


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Review from J L (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was admitted to hospital on 21st September, after my daughter and I insisted that he was seen by a doctor. He had not eaten/drank for 4 days (this was not the first time he had to be hospitalised for the same condition). We had to press for medication to treat thrush prior to his hospital admission
but this was not administered until he was in the hospital.


Considering his medical history I was not happy that action was not taken sooner and that we had to instigate the action that was taken. My father has Alzheimer's and is not aware of his surroundings or family. I cannot fault the carers, they do their very best.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Chichester Court Care Home

Thank you for your feedback. We appreciate you taking the time to share your views and we take all comments very seriously. Would you be willing to discuss your points further? We would welcome the opportunity to discuss your concerns with us at the home directly. Please get in touch and we can arrange a meeting. We look forward to hearing from you.


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Review from Lynn B (Daughter-in-law of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff very friendly, caring and helpful.


The nursing staff keep us well informed regarding any changes in my mother-in-law's condition, and I feel I can talk to them at any time if I have any concerns.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Chichester Court Care Home

Thank you, Lynn, for your comments about your recent experience at Chichester Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Kenneth S (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother settled in straight away when she moved in April and made friends straight away. I did have concerns over my mother going into a care home. There are activities put on most days of for the residents and it has a warm and comfortable atmosphere to the place. The staff are very helpful and
put you at ease with any worries that you may have. Every time I visit my mother, she always seems happy and cheerful. I no further worry about my mother's medical issues. I am very happy with the care home and its standard.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Chichester Court Care Home

Thank you, Kenneth, for your comments about your recent experience at Chichester Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from John H (Husband of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find staff helpful and friendly, her room is always clean.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Chichester Court Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Chichester Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jean N (Wife of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, staff can be good and caring but owing to such few staff and have to see a lot of patients who are either bedridden or in huge chairs which are quite hard to push on the carpets. They are feeding people either in their rooms or in the dining room. As well as this, a lot of people have
two carers at a time to hoist them. From experience, I have seen them change someone, the person knocks his drink over himself and then decides to soil his pad so they have to change him again. I have seen the staff almost exhausted, but they are loyal and caring and try to do the best they can.

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Review from Jean S (Sister of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The day on visiting my sister for the first time I was very nervous, I had heard so many bad things about care homes. But when I arrived I was met by nice, caring, pleasant staff who made me feel so welcome. They were so caring to me, my sister didn't recognise me but she was so happy, but the tears
she shed were tears of relief. Unfortunately, I am not in the best of health to visit her but kind staff keep in touch with me by phone.

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Review from J B (Wife of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory but room to improve.

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Review from Maurice P (Husband of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If one had any questions, advice or complaints we found the management, staff very helpful and understanding.

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Review from Carol G (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are several lovely staff but like anywhere it only takes one bad apple in the cart to bring this down and carers could always improve. Some are just born to the job and I feel so happy knowing my parent is safe and happy when I leave, but then you get other ones that do the job with no passion
whatsoever, don't speak or react to the person they are dealing with and don't make relatives feel welcome at all. After all, this is our parent's home. We should at all times feel relaxed and happy to meet with our parent and know that our loved ones are happy to be there. A smile goes a long way in a care home.

Reply from Dale Summersby, Home Manager at Chichester Court Care Home

Dear Carol,


Thank You for the review, I am sorry you have had this experience. I will take your comments on board and improve them going forward.


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Review from Joyce G (Sister of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the care and attention paid by the staff in looking after my sister. Also, impressed with the very pleasant rooms and facilities. Very impressed with the staff for responding to special food requests when needed.

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Review from Debra R (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care is good. My Mum is settled and happier than I thought she would be, having been totally independent prior to her admission following a stroke. My only concern is the food. My Mum is frequently served sandwiches and repeatedly given foods she does not like, despite saying she doesn't
like it. I think there should be more choice and she should have drinks more frequently offered. My Mum hasn't lost any weight so seems to be getting enough nutrition so health wise the food isn't affecting her.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Chichester Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Chichester Court Care Home is calculated as follows: ( (148 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chichester Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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