Garden Hill Care Home

32 St Michaels Avenue, South Shields NE33 3AN
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8.6 68 Reviews
  • Garden Hill Care Home, South Shields
Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment.

The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there is a self-service coffee shop, conservatory, lounge and dining room. The middle floor has a cinema room and the top floor another dining room for residents. The home has secluded, spacious gardens.

The home has a 5 star food hygiene certificate and offers cooked breakfast, choice of lunch and dinner as well as a hospitality trolley with home made cakes made in the home kitchen.

The home has a full-time activities coordinator who organises a variety of fun and creative activities, entertainment and events for residents to choose from depending on their interests and hobbies.

Organised day trips and charity fundraising events give the home strong links with the local community and people from outside the home are often invited to take part in entertainment and events.

Visitors are welcome anytime.

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Care Provided by Garden Hill Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsey Cheyne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Garden Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,309
    • Self-Funded Residential Dementia Care from £1,339
    • Self-Funded Nursing Care from £1,567

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Garden Hill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • A car park is available to the front of the home.


Garden Hill Care Home Reviews (68)

Total of 68, showing 1-20
8.6

Garden Hill Care Home has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Garden Hill Care Home has 68 reviews.

Overall Experience

  • 48
  • 19
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Date Published

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Review from W L (Daughter-in-law of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother in law has really enjoyed her week in this home. She came in quite withdrawn and quiet, over the week she has blossomed, taken part in activities. Can't praise the staff enough nothing a both, very friendly and caring. Always checking on her welfare making sure she had everything she needed.
She has really enjoyed her meals and has said she would def come back.

Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

Thank you for the lovely review, the staff will be very happy with your comments about the care they provide. We have loved having her stay with us, and we look forward to her next visit!


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Review from M C (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mam and dad have experience in this home. My mam died there in September 2024. The most awful experience in our lives was respectfully, sensitively and professionally dealt with by the staff. The staff are the home's best asset. No problem is insurmountable and my dad wanted to be in this particular
care home now that he has stage 4 cancer. We as a family, cannot praise the home enough. Dad's every need is catered for and he is so happy and settled there. Yes, there are better homes building-wise in the area, but the most important thing, the care is the home's best asset and that cannot be respected enough.

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Review from Keith R (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only in Garden Hill for 4 months I would not have wanted her to have been cared for anywhere else. My mother passed away in March and the care, dignity and respect offered to her was second to none.
I watched in horror sometimes how the staff were treated by residents' family
and I often wondered how they tolerated it without losing their temper. Garden Hill should be very proud of what they have in their staff from the very top to the bottom.

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Review from J M (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Garden Hill on 5th March, it was Mam and Dad's 70th wedding anniversary next day and staff did a beautiful job of helping to make it lovely and memorable for us as a family. My mam was finding it so hard to adjust to being without Dad though and staff have been excellent in helping
her settle in, management have been so pleasant and helpful getting everything sorted out as we haven't a clue about it all and the home itself exceeded our expectations. It is indeed lovely. I haven't seen the food but I know Mam is happy: good not excellent.

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Review from L C (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic - very attentive to my dad's needs/support. The food, however, isn't the best, my dad states (I myself haven't seen). I find the entry and exit of the care home a nightmare, this is not a fault of the staff as they have residents to attend to. There needs to be either a fob/code
given to relatives to get in/out of the home 1. to not take the staff away from their duties and 2. to stop the waiting around in the doorway, sometimes up to 15 minutes.

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Review from Stephen C (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for a better care home for my mam in the final months of her life. All the staff were absolutely brilliant in the way they looked after and cared for my mam and how hospitable and friendly they were to me and my family in my mam's final days.

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Review from S M (Son of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. The building is well-kept and easy to navigate. The residents are kept well-fed and in a warm environment.

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Review from Paul A (Husband of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Garden Hill Care Home; since moving in in June 2022, has settled in very well. The staff really do a great job in looking after my wife's personal and care needs. They are also very friendly with my wife, me and the other residents.

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Review from Stephen B (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Garden Hill are absolutely fantastic and the home is spotlessly clean and has a great atmosphere. Every aspect of the place is designed to ensure the residents are well catered for and treated with dignity.

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Review from Enid B (Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent. Wonderful care at all times. There are activities to keep active both mentally and physically. Meals are excellent but could be served hotter. Would recommend it to other people. Respect and dignity at all times.

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Review from Debbie M (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam recently went to Garden Hill following a terminal cancer diagnosis. The support, care, kindness and compassion we received from all of the staff there was truly outstanding. My Mam was treated exceptionally by them throughout her stay and passed away with dignity. I truly believe we could not
have gotten through the last two weeks without them and will always be grateful and in awe of the care, she received while in their care. They made a devastating time so much easier to cope with - thank you.

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Review from J T (Son-in-law of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Incredibly supportive and friendly staff.
Good range of activities to keep residents involved.
Good choice of well-cooked meals.

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Review from K T (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Garden Hill provides a safe, secure and very caring home for my parents which in turn gives me peace of mind. Staff are professional and strive to provide a comfortable home whilst the activities coordinator provides a varied timetable of events throughout the week. Thank you everyone!

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Review from B S (Son of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would recommend Garden Hill to any prospective service user.
The staff are very competent, approachable and give a high priority to maintaining the dignity of the residents.
Our only recommendation would be to increase their staffing levels.

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Review from D C (Son of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Garden Hill a very nice establishment. The staff are excellent. The rooms are always very clean. The management overall is of a very high standard and I would highly recommend to anyone.

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Review from Susan T (Daughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently had a week's respite care in Garden Hill Car Home. The care he had was exemplary. The staff were all very professional in their care of him. But also very friendly. They all came across as caring and it felt that the care was as if they were looking after their own parent. There
was nothing that could be bettered and nothing was too much trouble for them.
The room he had was bright and airy, with plenty of space for him to walk around with his walker. The meals were so good he was ringing me on a daily basis with an update on all the beautiful meals. I could not believe it because I was sure that there would be at least a couple of complaints about the food, given he is such a fussy eater. There were none, so well done the kitchen staff.
I would certainly recommend this home to anyone, without hesitation. Well done Garden Hill.

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Review from Alison C (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been here for 2 and a half years. Fantastic care, love and kindness. I work for the NHS, so I know what standards should be. I have high standards and they are always met by all staff here from admin, nursing, management, hygiene services and catering team. Faultless, if I have any questions
they are answered, any worries they are promptly assessed. My parents are very lucky.

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Review from L T (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was booked in for a weeks respite care. From the start, she was treated with affection and respect. When we collected her after her week's stay she spoke so highly of all the staff and had obviously been very well looked after, and also very well fed! I would not hesitate to book her in again
next time the opportunity arises.

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Review from Ethel H (Wife of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Garden Hill Care Home for almost a year now and during this time I have seen the care that the staff have given him as his condition (dementia) has deteriorated, They give him respect in spite of his negative attitude towards them. I am so impressed with the management and the
improvements are excellent. My friends on visits have been impressed by the atmosphere and care and attention too.

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Review from F M (Partner of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the manager of the care home to be very pleasant, informative and professional in her duties although she wasn't in care for long, the carers and staff looked after her and the family excellently. On behalf of myself and the family I would like to thank all concerned for the care of my partner.

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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Garden Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Garden Hill Care Home is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Garden Hill Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

No image found

Kate Charlton

Job Title: Deputy Care Home Manager

Joined: 2021

Kate is a registered Nurse with 16 years' experience of working in elderly care in Nursing Homes and a Hospice.


Frequently Asked Questions about Garden Hill Care Home

What types of Care is Garden Hill Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garden Hill Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Garden Hill Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Garden Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Garden Hill Care Home to the centre of South Shields?

0.2 mile(s) as the crow flies, distance by road may be significantly further.