Review from A B (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

Found staff very caring, looked after Mam's needs.

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Review from Suzanne L (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother came to Garden Hill in September 2015 as end of life and down to the care and attention she gets from the staff at Garden Hill she still remains here. I am very happy with the care she receives and would recommend the care home to anyone.

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Review from John P (Son-in-law of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

Cannot fault the home. Every member of staff is very caring and any information you require, they are most helpful. I looked at other care homes before I decided and this one was streets ahead of any I looked at.
Faultless.

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Review from V O (Granddaughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience

The care my grandmother has received during her time at Garden Hill Care Home has been outstanding, in particular, the care and respect shown during her end of life care.
The staff treat my grandmother and my family with respect and dignity.
Many thanks for making a difficult time easier.

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Review from Richard Elliot H (Grandson of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

I don't know if Garden Hill has the best facilities. I have no frame of reference. I do know that my nanas every need was taken care of from day one till the end.
The team are genuinely caring. Respectful and kind. A credit to the industry. Thank you from the whole family.

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Review from Rachel M (Granddaughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

The care by all members of staff (day and night) has been absolutely outstanding; sensitive, respectful, gentle and genuinely caring. It was a huge comfort to know my nana has been so cared for during the past months. Cannot thank them enough and the overall support for the family - also excellent and

so genuine.

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Review from G D (Husband of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

All of the staff are helpful to residents and visitors. The room is excellent, very clean and tidy. My wife is dressed in clean clothes every day, she is always well groomed.

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Review from Susan R (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

From the initial call to this care home I was impressed with the professional and caring way that I was spoken to. My Mother is treated by all staff in a very caring and dignified manner. Her room is beautiful and well furnished as is the rest of the care home. We receive daily updates on her health

and plans have been put in place to address her needs.

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Review from Lilian P (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience

A friendly, caring, compassionate care home. My mother has lived at Garden Hill since her stroke in April 2017. She is receiving end of life care. The treatment she receives is 100% brilliant. Every person working here have their own unique way of making my mother feel happy and content. I would recommend

this care home to everybody.

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Review from Michelle W (Granddaughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience

Garden Hill Care Home is fantastic! Every member of staff is caring and kind. They treat my Nana with the utmost respect and dignity. Living in this care home is great as they promise lots of activities to participate in. Elvis the singer is brilliant. The family-friendly atmosphere is the best. A very

welcoming home for loved ones.

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Review from C L (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience

Fantastic carers. Outstanding manager. All staff are excellent with all the residents. Whatever Mam wants, mam gets.

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Review from JH (Daughter-in-law of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience

Exceptional Care Home: as soon as you enter the building the warm friendly atmosphere is felt. The Manager, Nursing staff, housekeepers, admin, catering, laundry and maintenance are all professional, patient, kind, caring and always welcoming. Staff are always approachable and any queries, problems

are dealt with quickly. The home, rooms and facilities are spotlessly clean. The food is excellent with a varied menu. The activities co-ordinator ensures that there Is plenty of activities throughout the day and residents are actively encouraged to participate. All information is displayed as picture cards on boards so residents/family /friends know what is planned/what loved ones have been taking part in. Rooms are spacious with en-suite toilet and wash basins. Residents/family are encouraged to make rooms a home from home with personal items. Residents are treated as individuals and their dignity upheld at all times but most importantly they are loved and treasured by all the staff.

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Review from Andrea C (Daughter of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience

Came to view Garden Hill after a close personal friend recommended it to us. My mum needs full nursing care and all staff have ensured the transition into this new world has been as "painless" as possible. My mum has settled in very well and we all have been treated with care and respect.

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Review from Donna P (Granddaughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience

The care home itself is clean and tidy. My granda said he really enjoyed the food. Some of the carers were fantastic with my granda. Unfortunately, we found the management to be inadequate and there were issues raised about his care on a frequent basis.

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Review from J R (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, warm, homely, if any problems arise the staff are more than welcome to sort it out.
Clean and tidy home.

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Review from Sarah R (Granddaughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience

Overall a great experience, very well trained and understanding staff. Staff take good care of my grandad, always checking on him.
Always very clean and tidy.

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Review from D S (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience

Friendly staff, very accommodating.
Easy to talk to, very professional and extremely professional and caring.
My dad's room is a lovely size, furniture is modern and extremely clean. The home is beautiful, spotless and modern throughout.

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Review from Stephanie M (Sister-in-law of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience

Always feels lively when you enter the home. The staff are always smiling and pleasant and on occasions when things get quiet they sit talking to individuals, show interest in the residents, and treat them with dignity. When I had to ring the alarm bell they responded in moments. My brother-in-law says

there is nothing he asks for that can't be given. Best carer home in the area. The staff are a credit.

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Review from C M (Brother of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience

Very good, helpful staff, always cheerful.

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Review from Raymond M (Son of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

I find this a good home for my mother she is happy here and well looked after. The food is good and the home is very clean and staff are friendly. They have activities and trips out on the bus. But as my mother is 95 she is quite happy in her room.

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Garden Hill Care Home

Care Provided by Garden Hill Care Home

Good to Know

Funding & Fees Guide for Garden Hill Care Home

Facilities