Review from G F (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been very well looked after by all staff, in very comfortable surroundings. Excellent home.

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Review from M L (Relative of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience

Generally, all staff demonstrate professionalism, dedication and commitment to the residents. There are plenty of activities for the residents and visitors are always welcomed.

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Review from David H (Husband of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience

I visit my wife every day so experience a lot of the workings and activities of every day and am always impressed by the surroundings and workings of the home and staff.
Any comment I make which is seldom may I add is seen to immediately.
I go home each evening after seeing my wife to her room and

have not a worry about her well being although I worry about her decline with this terrible disease.

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Review from Julie L (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

I called for an unannounced visit as part as part of my own background checks before considering placing my mum into the care of Garden Hill. I was welcomed by a very helpful receptionist who "buzzed me in" and arranged for me to speak with the manager. She was well informed and offered a "tour" of

the home.
Residents were clean, well presented, looked comfortable and staff were visible on each floor. Cleaners were active and tables already set for tea. A range of menus and activities displayed on boards. Some residents doors were "open", showing a "nothing to hide" attitude. The manager was efficient, worked well with social services who kept us fully informed. This has eased mum's transition into the world of nursing care. Although we are only 5 weeks into this new world, the team at Garden Hill appear to work well together to meet mum's needs. They have welcomed our input into mum's likes and dislikes and hopefully mum will start to fit in, as although she has dementia, she responds well to TLC.
The rooms I have seen are all clean and well presented and overall, I believe it deserves this recognition.

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Review from Jeff L (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has now been in care for 4 wks, so far I'm very impressed with staff (always pleasant and keep me updated on my mother). I have been at different times throughout the day and everything about the home seems to be decent and well looked after. Everything is kept clean and tidy and the staff

and nurses are on top of med situation. Can't comment on meals at the moment but will update you later. Management has kept in touch, especially with my sister.

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Review from Margaret L (Sister-in-law of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

As a retired nurse and former matron of a nursing home, I was and have been on previous visits, greatly impressed with the home. The cleanliness is at once noticeable. Staff are pleasant and happy, showing respect to both clients and visitors.
When we visited at the beginning of February, my brother-in-law

was in the process of making a cake and happily waiting for it to cook so it could be iced, something I have never known him do. He laughed at us because he was wearing an apron.
It was a delight and reassuring to see him to happy.

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Review from Diane P (Granddaughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience

My Grandma is in Garden Hill and she is very settled here. Although due to health issues, she can become unsettled. However, the staff are marvellous with her and very patient in helping to make her feel settled and secure. The communication between the staff and families work very well. It is very

clean and the meals look fantastic. There are lots of activities to keeps minds ticking and overall a nice home.

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Review from Irene S (Mother-in-law of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience

We could not be happier with the care my nan received and my mother-in-law is currently receiving at Garden Hill from every member of the staff.

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Review from Kenneth J (Son of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience

Extremely good care.

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Review from S F O (Son-in-law of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience

Mother and father-in-law admitted together, staff extremely attentive and compassionate to enable the transition to go smoothly. The facilities are more than adequate, clean and well maintained. It is my first experience of care facilities so I have no real comparison but confident my in-laws are in

very good hands.

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Review from Gail C (Daughter of Resident) published on 3 December 2016
Submitted via Postal Card • Report

Overall Experience

I have found Garden Hill to be a very professional run home. My mother and father moved in on 31st October this year and are doing really well. The staff are very friendly and attentive to my parent's needs. Thank you.

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Review from Corinne H (Daughter of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience

I have visited my mam and dad at Garden Hill Centre on a number of occasions. On these visits, I have found the staff to be helpful and cheerful. I have also found the staff to be courteous, warm and emphatic to my mam and dad. The home has activities regularly which is a good structure to mam and dad's

day. The staff keep our family informed of any changes to my mam and dad or any concerns to regarding their physical conditions.

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Review from Val S (Sister of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience

My sister has only been in this home for a matter of weeks but she seems more relaxed as the days go on. She is being encouraged by the staff in her mobility and personal care which is making my other sister and me happy. She is asked to attend activities, enjoys getting her hair done. The staff seem

to respect her wishes if she declines these offers.

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Review from Joan P (Sister of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience

Very caring and friendly.

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Review from Glenis W (Sister-in-law of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

Have found Garden Hill a really nice place. Friendly staff. Overall a comfortable place. Good management and staff.

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Review from G T B (Wife of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience

I was very apprehensive about leaving my husband of 56 years in care, as you can tell we have never been separated, it was not easy to accept the new arrangements. I feel a lot better now I have seen the care he is receiving. There was a couple of issues but are now sorted. The staff are very good so

gentle and considerate and get the best out of my hubby as he has Parkinson's.

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Review from Alexander S (Husband of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience

From my first visit I have been very pleased with all the staff that look after my wife, the home is like a home form home, clean and well run. Each visit you are greeted well and made welcome. All your questions are always answered very quickly. I can recommend this home to anyone.

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Review from Alison W (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Garden Hill from rehab - we have been very happy with her care. The carers and nurses are all lovely with her - there are always activities etc. plenty to stimulate her.
She has been quite poorly for periods during her stay and all the staff have been very caring and concerned and

done their utmost to make her comfortable.

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Review from William L (Son of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and professional. They treat my father with dignity and respect and have a sense of humour.

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Review from Harry H (Son of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

What a fantastic care hone Garden Hill is. Staff are very helpful from management to kitchen. I couldn't ask for better care for my mother.

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Garden Hill Care Home

Care Provided by Garden Hill Care Home

Good to Know

Funding & Fees Guide for Garden Hill Care Home

Facilities