Garden Hill Care Home

32 St Michaels Avenue, South Shields NE33 3AN
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8.6 68 Reviews
  • Garden Hill Care Home, South Shields
Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment.

The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there is a self-service coffee shop, conservatory, lounge and dining room. The middle floor has a cinema room and the top floor another dining room for residents. The home has secluded, spacious gardens.

The home has a 5 star food hygiene certificate and offers cooked breakfast, choice of lunch and dinner as well as a hospitality trolley with home made cakes made in the home kitchen.

The home has a full-time activities coordinator who organises a variety of fun and creative activities, entertainment and events for residents to choose from depending on their interests and hobbies.

Organised day trips and charity fundraising events give the home strong links with the local community and people from outside the home are often invited to take part in entertainment and events.

Visitors are welcome anytime.

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Care Provided by Garden Hill Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lindsey Cheyne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Garden Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,309
    • Self-Funded Residential Dementia Care from £1,339
    • Self-Funded Nursing Care from £1,567

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Garden Hill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • A car park is available to the front of the home.


Garden Hill Care Home Reviews (68)

Total of 68, showing 61-68
8.6

Garden Hill Care Home has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Garden Hill Care Home has 68 reviews.

Overall Experience

  • 48
  • 19
  • 0
  • 1
  • 0

Date Published

68
2
4
4
64

Review from J M (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, nothing is too much trouble. Nice food, good atmosphere.

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Review from Kathy T (Daughter of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived at Garden Hill for 2 and a half years following a stroke. Her care has been excellent in this time. Despite a lot of changes in management and staff over the last few months care has continued to be great with little disruption to routines. We hope activities will improve with the appointment
of a new activities organiser recently. Thank you for treating my mum as an individual.

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Review from C G (Brother of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Garden Hill is a very warm, friendly home, the carers are first class with a smile for everyone.

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Review from P J (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here since February last year. She is fairly independent and hoping to move back home. Garden Hill have helped to organise visits to his home and considerations of his needs back in his own home. They always provide company to travel with him to hospital appointments that
we, his family can't attend and if a meal is needed early, or has to be postponed he is looked after appropriately. He is always greeted and addressed by staff.

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Review from J S (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here on 21st Dec 15 following a long stay in hospital due to a fall. (Which took place in hospital). Twice I was told my mother wouldn't make Christmas, this upset me a lot. Since being at Garden Hill my mother has a new lease of life. She has a better choice of meals which she thoroughly
enjoys. She is getting new teeth, glasses and has her hair done every week. The staff are lovely with her. Thanks to them all.

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Review from Scarlet E (Granddaughter of Resident) published on 29 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma experienced the best care from everyone in Garden Hill. They made her feel part of the family as well as us. Couldn't have asked for better staff making sure my Grandma was comfortable and in a friendly environment. Couldn't fault anything they did for her.

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Review from Andrea S (Daughter of Resident) published on 15 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home couldn't ask for better service. The Manager and her staff are absolutely brilliant they have done everything possible to make my mam part of there family couldn't praise them enough my mam has been living there for two years now and we have been so happy with the care and support she
has been given.

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Review from Logan B (Grandson of Resident) published on 15 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending several years in a different care home in South Tyneside, which was very basic and didn't seem to provide personalised care, my grandma was transferred to Garden Hill for nursing and dementia care. The staff from day one went above and beyond their call of duty to ensure they prioritised
what was important to her. They made sure she was up, dressed and out of her room partaking in a huge range of scheduled activities, including singing and dancing, visits from pets, arts and crafts to name just a few. The care home manager was outstanding from the offset, my grandma grew a bond with her and we would often find her sitting with her drawing and making craft items. In her final days the team looked after us as much as her, explaining in detail what to expect and making sure she was comfortable. Not and hour went by when we weren't checked on to ensure we were all comfortable and any questions we had were answered. The Garden Hill team gave my grandma the best last months we could have asked for, words can not describe how grateful we are.

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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Garden Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Garden Hill Care Home is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Garden Hill Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

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Kate Charlton

Job Title: Deputy Care Home Manager

Joined: 2021

Kate is a registered Nurse with 16 years' experience of working in elderly care in Nursing Homes and a Hospice.