Barchester Harton Grange Care Home

Boldon Lane, South Shields NE34 0LZ
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9.9 115 Reviews
  • Barchester Harton Grange Care Home, South Shields
Set in its own grounds, Harton Grange is an integral part of the local community of South Shields. Staff provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

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Care Provided by Barchester Harton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Judith Tully (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,447

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Harton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Harton Grange Care Home Reviews (115)

Total of 115, showing 21-40
9.9

Barchester Harton Grange Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Harton Grange Care Home has 115 reviews.

Overall Experience

  • 98
  • 17
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Date Published

115
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Review from D B (Son of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at your wonderful home since 2017 and I could not be happier. All the staff are amazing and welcoming with a smile for both residents and visitors. The food is excellent, especially Friday fish and chips. The areas and rooms are always clean and tidy with well-equipped furniture.
I visited many homes prior to yours and Barchester Harton Grange Care Home was the outstanding choice, this was backed up recently by my mam's social worker. Well done.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Tracey D (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harton Grange staff are caring and have a lot of dignity and empathy for patients. The manager is always hands on and there if you need advice. I would definitely recommend this home to families looking for care and compassion for their mother/father.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Samantha S (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extract regarding my dad:
"My dad spent his final few days in the loving care of Barchester Harton Grange Care Home. His stay was brief but dedicated staff worked tirelessly to look after my dad and support the family."
My mother and I are grateful for the compassion and kindness shown by all at Harton
Grange.
Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S D (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the care given to my mother. From the catering staff, laundry team, carers, entertainment team and senior managers, my mother is treated with immense respect, dignity and mostly love. She has made new friends and has a new outlook on life, which at 93 years old is
so lovely to see. I cannot speak highly enough of this amazing facility and the people who work there. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lynn R (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff, the manager is always professional as well as friendly and willing to chat. Public toilets are immaculately clean and fresh.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julie G (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff are fabulous. Nothing is a bother to staff. Food is fantastic. Brilliant entertainment. Five stars from me.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joseph D (Husband of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff excellent and very helpful. They look out for and care for the residents. This is very comforting for the families. Cannot praise them enough.
Thank you.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Trevor R (Son-in-law of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care and effort made to offer entertainment and trips out for suitable residents that fit their particular needs. If I had to make a slightly negative thought, it would be the amount of paperwork the girls have to do, which obviously takes them away from the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G E (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier to have my mother in Harton Grange. The staff are second to none and always on hand to answer any questions. The difference this has made to my mother's well-being cannot be put into words. Thank you very much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L C (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to reside at Harton Grange, she has totally come to life, constantly laughing and so happy. Her appetite has improved and she adores all the staff who treat her so well. We are truly grateful. Thank you all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jan R (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could use many words and all extremely complimentary - the care given to my mum has been way beyond expectation. From management to entertainment, to chefs and all the angel carers. Fantastic and a credit to Barchester - Such a comfort to know Mum is in a home-from-home, only better. I notice the carers
have a lot of paperwork, taking them away from residents - only negative.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Neil S (Son of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Barchester Harton Grange Care Home, the care she has received has been second to none. Her health and well-being have improved greatly.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Moira C (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't feel more happy leaving Mum here. Wonderful management and staff. Welcoming and easy atmosphere. Mam says who could want better with all the cuddles she gets. I feel at ease that she is being looked after so well.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P C (Niece of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very disappointed that not one member of staff was there to represent the care home at my relative's funeral despite the fact that the crematorium was literally around the corner, I thought she was a much-loved resident of the home having been there many years. The home, when I visited, was lovely
and the staff very caring so you can understand I found this very upsetting!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.


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Review from Ian H (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 89, absolutely loves Harton Grange. Her ensuite room is lovely and always clean. The staff are always smiling and friendly and Mum loves the meals and activities. It's always a joy to see Mum's happy face. I would recommend Harton Grange to anyone in need of such a facility. There is excellent
security with entry and each ward section is only accessible via a staff member's card.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D H (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One can only say that the staff at Harton Grange Care Home in my view are the most considerate and caring people it has been my experience to encounter. Also, I must comment on the cleanliness of the home as being exceptional and a credit to the staff who are responsible.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lauren P (Granddaughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous care home. Clean and tidy. Great overall care is taken with my grandmother. This care home is the best care home I have ever been in.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Donna P (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best home in the North East, my mother is looked after wonderfully and is entertained all day. The food is fabulous and the staff are so kind and caring. The home is so clean and has lots of things to do.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from George E (Husband of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted into Barchester Harton Grange Care Home in April 2022 on a six weeks respite. However, this was made permanent. At first, she was not happy there because she had never been in a home before. However, with the care and attention of the staff, she soon settled in. I do not know how
many adjectives I can use about the staff but try caring, attentive, superb and brilliant. I remember the party they put on for Her Majesty's Jubilee was excellent. It was apparent they had worked hard to achieve the occasion's success. Anybody entering this home will be pleasantly surprised. Marks for the staff out of 100 must be at least 110.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you so much for your kind words, it really means a lot. Thank you!


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Review from Anne H (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After teething problems, I have no complaints. The staff are very caring and supportive. My mam now seems comfortable and settled.

Reply from Lesley Gregg, Manager at Barchester Harton Grange Care Home

Thank you very much for your review. It really does mean a lot to us, and we value your review.


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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Barchester Harton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Barchester Harton Grange Care Home is calculated as follows: ( (373 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 396 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harton Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Judith

Judith Tully

Job Title: General Manager

Hi, my name is Judith, and I am General Manager here at Harton Grange.


I have worked in the care industry since 2000. I have an NVQ Level 4 in Leadership & Management and a Level 3 in End of Life Care. I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.


I have extensive experience in building positive relationships and embedding the key principles of care in those I work alongside.