Barchester Harton Grange Care Home

Boldon Lane, South Shields NE34 0LZ
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9.9 115 Reviews
  • Barchester Harton Grange Care Home, South Shields
Set in its own grounds, Harton Grange is an integral part of the local community of South Shields. Staff provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

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Care Provided by Barchester Harton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Judith Tully (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,447

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Harton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Harton Grange Care Home Reviews (115)

Total of 115, showing 41-60
9.9

Barchester Harton Grange Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Harton Grange Care Home has 115 reviews.

Overall Experience

  • 98
  • 17
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Date Published

115
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Review from Sue S (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who work here are fabulous they go above and beyond to help residents and relatives. Nothing is too much bother. From management, carers, kitchen, staff and cleaners. My mum is always clean and tidy. As is her room especially since a new carpet was put down. Staff keep on top of Mums washing
(I don't know how with all the other things they have to do). All questions are answered honestly when I ring Mum is brought to the phone very quickly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A W (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that Mam is looked after well and is care for well, all the staff are friendly and approachable always there to help.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P C (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in Harton Grange, she is well cared for and is served nutritious meals and plenty of snacks and cups of tea. The staff are very caring and always hand if needed. It wasn't easy agreeing to my mam living in a care home but as she was no longer able to look after herself this
was the only option. I now realise this was the right decision as she is safe and contented.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M H (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, we only have experience of the care home during Covid so we have no experience of the day to day activities. However, my mam seems to be doing as well as we could expect with the support of the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C F (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Few teething problems were resolved. Cannot fault the standard support my mother receives. She now seems happier also more settled.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D P (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and my mum is very well looked after and always kept informed of what's going on with mam and in the care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L F (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with this provider. Mam is very well cared for, she is clean, well presented and well-fed. The staff are exceptional, professional, helpful, polite and sociable. I am kept well informed about mam's care at all times. I am kept well informed about mam's care at all times. I cannot
speak highly enough of the protocols that staff have put in place to protect residents during these very challenging times. They have done and continue to do a sterling job. I have every confidence in them.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M G (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care my mam receives. The staff are very friendly and treat my mam very well.

Reply from Lesley Gregg, Manager at Barchester Harton Grange Care Home

Thank you very much for your kind words, it means a lot to us.


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Review from A R (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mam entered Harton Grange she has received excellent care from all staff. The feeling she is safe is the best. I know if there ever is an issue I would be involved immediately.

Reply from Lesley Gregg, Manager at Barchester Harton Grange Care Home

Thank you very much for your kind words, it means a lot to us.


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Review from Fr M W (Regular Volunteer) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my last visit to Harton Grange, I was overjoyed to see everyone happy and seeing their loved ones. I always enjoy visiting this home as a lady is part of my parish. It is good to see that the home is opening.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B C (Sister of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in this home since November 2017. When looking for a home for her, on my very first visit on entering the building, I felt a warm, friendly, homely feeling and knew this was the place for her - and I was right. From management, carers, chef and kitchen staff, housekeeping, laundry
and activities, everyone works as a team in a very friendly and caring way and at the same time with great respect to the residents. I am happy to leave my sister in their care.

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Review from T R (Husband of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my wife gets here. The staff are very helpful if I have any queries about her wellbeing. Thank you.

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Review from A L (Cousin of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice clean home. Staff friendly.

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Review from Jeffrey K (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent as is the room and prevailing attitude of everyone.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J C (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything in the home is very good. Staff are excellent when I come to visit my mam. When asking for something to be done they do it (not straight away as there are other residents to see to) but you don't have to wait too long.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Our managers operate an open door policy so you have any questions or concerns please approach them. I will pass on your feedback to the team.


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Review from Steven T (Respite Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am only here at the home for a short time each day but what I see is that every one of the staff is in the right job, i.e. they are caring, hard-working, kind and thoughtful. The home itself is warm and welcoming and this again is all down to the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Stephen F (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Harton Grange for over two years now. The care and attention is second to none. The 'team' are led by the manager, who expects the residents to be treated as if they were their family member. Nothing is taken for granted. In your heart of hearts, you know it's the best
decision you have taken for your loved one to become a resident of Harton Grange. From the top to the bottom, the staff team work as one with the focus on the well-being of the residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Noreen L (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at lots of care homes for our mam. A few of them were not suitable, 'dark' (nothing going on) etc. As soon as we entered Harton Grange, we knew this was the place. Beautiful, bright and management, care staff, activities staff can't do enough. Our mam is very happy here and we are so pleased.
It is so friendly. A home from home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Linda R (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mam has been in Barchester Harton Grange Care Home, she has loved it. Mam has a lovely room and has made this her home. The staff are wonderful and caring and very approachable if we need support as a family. There are activities every day which our mam enjoys. The food is very good with lots
of choices.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gill C (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, accommodation, care and atmosphere. Mam has settled so well and we can relax knowing she's happy.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Barchester Harton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Barchester Harton Grange Care Home is calculated as follows: ( (373 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 396 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harton Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Judith

Judith Tully

Job Title: General Manager

Hi, my name is Judith, and I am General Manager here at Harton Grange.


I have worked in the care industry since 2000. I have an NVQ Level 4 in Leadership & Management and a Level 3 in End of Life Care. I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.


I have extensive experience in building positive relationships and embedding the key principles of care in those I work alongside.