Barchester Harton Grange Care Home

Boldon Lane, South Shields NE34 0LZ
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9.9 115 Reviews
  • Barchester Harton Grange Care Home, South Shields
Set in its own grounds, Harton Grange is an integral part of the local community of South Shields. Staff provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

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Care Provided by Barchester Harton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Judith Tully (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,447

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Harton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Harton Grange Care Home Reviews (115)

Total of 115, showing 61-80
9.9

Barchester Harton Grange Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Harton Grange Care Home has 115 reviews.

Overall Experience

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Review from L F (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Homely feel. Staff refer to my mum and myself by name and keep me informed of incidents. If I have any issues, I always feel at ease to discuss with staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kathleen O (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has settled well around staff who treat her with love and kindness. The management and staff have made the most difficult and distressing time of our (daughters) lives into a very bearable one. We always feel very welcome and very included. It is a very happy place to visit and we never feel
unheard or ignored.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It is lovely to hear how the team have supported the family at this time. I will pass on your feedback to the team.


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Review from L G (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Harton Grange for nearly 5 years. She is very well looked after by the lovely management, staff - from carers to caterers, cleaners, entertainment staff etc, which gives us peace of mind. The home is immaculate and the manager runs a very good team/tight ship to ensure that all
of her staff are approachable and helpful. I would not want any different for my mam.

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Review from Barry D (Brother of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only recently moved into the home and we have been made welcome. We have peace of mind knowing she is being taken care of by the efficient staff who are very caring and loving towards her. We are more than satisfied by her care.

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Review from Vivien M (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Harton Grange Care Home for over 7 years and is happy there. The staff are great with him and always talk to him. Senior staff are more than happy to address any concerns or queries about him and the home will always ring me if any issues arise. My mam visits daily and she is treated
with respect and care. I would recommend this home to any family who is looking for a safe and nurturing environment for their loved ones.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words, I will pass these on to staff.


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Review from Raymond G (Son of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff, caring and dedicated to my father.

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Review from Derek B (Son of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been in the home for 6 years. I have found the staff very caring and understanding. The home is always clean and there are activities going on with the staff joining in as well as the residents. The food is always lovely and appetising.

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Review from P H (Son of Resident) assisted by family/friend published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after. Safe, clean and well fed. Harton Grange meets all of her needs and the staff are second to none.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from J H (Daughter-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law suffers from dementia. Since arriving at Harton Grange, she is well looked after and cared for with dignity. The staff are wonderful and often, even when busy, make time for residents, when they require more one to one care.
The staff always have a smile on their faces when dealing
with often difficult residents. The activities coordinator is also wonderful at helping them to remain active.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from J G (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main asset within the home is the staff. They always show courtesy, kindness and compassion toward my mother. This is the secret to the homes continuing success.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from Robert G (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would not be fair to mention names as the entire staff are first class. We looked at a few homes but Harton Grange Care Home came highly recommended and on viewing it, it has that homely feel about it.
The staff are most caring and treat everyone with kindness and dignity. The building itself is
well maintained and clean. The food, facilities, and activities are very good. My mother is very happy here and calls it home which just about sums it up.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from Lorraine P (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harton Grange Care Home is a fantastic care home. Quality of care is outstanding, management's door is always open when got any question.
Management is outstanding too, couldn't ask for better.
Mam has settled really well. Couldn't ask for more.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from Ian W (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and tidy home, good care has been taken to ensure the appearance of building, grounds and indoor and outdoor furnishings are clean.
The staff are very friendly and professional and answer any query you ask.
The care my parents are getting is second to none and are treated in a friendly
and personal way. The management give 200% into the running and responsibilities of this home. The food is good and a good menu.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from Jane T (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for a couple of months (previously unhappy and getting depressed in his previous care home). He has settled straight away. His care needs have been listened to and met by both staff and management. He is always out and about on trips and participating in activities.
He is happy, talkative and is really settled. There are always snacks available - fresh fruit and biscuits. The staff are so friendly, they keep me fully informed and my dad has found his 'forever home'. A great team of people - a credit to your company.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your lovely words, I will pass them on to staff.


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Review from Jane T (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been in for respite for 2 weeks and I am extremely pleased with the care that he has been given, all members of staff from the cleaners, cooks, nursing staff and management have been extremely helpful, friendly and caring.
Being a healthcare professional myself, I can honestly
recommend Harton Grange as being an excellent care home.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from D B (Cousin of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and friendly staff who are always on hand to look after residents and answer visitors queries.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from W E B (Cousin of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting our cousin at Harton Grange for approximately 8 years and have always been impressed with the lovely building and care given to residents. The staff are pleasant to both visitors and residents.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from N S (Friend of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff - always there to help. Very nice ice cream!

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from J B (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came to Harton Grange approximately 1 year ago and settled in almost immediately. Since then, she has been very content and well looked after. The staff are all very caring and nothing is too much trouble for them. The standard of care is very good.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words. I will pass them on to all staff.


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Review from Julia H (Niece of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant reception area and friendly staff to welcome family and visitors.
The support and care from dedicated nurses, care workers, catering, activities staff and also the administrative staff are commendable. The gardens are well maintained and are enjoyable to sit in.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words, I will pass them on to staff.


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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Barchester Harton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Barchester Harton Grange Care Home is calculated as follows: ( (373 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 396 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harton Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Judith

Judith Tully

Job Title: General Manager

Hi, my name is Judith, and I am General Manager here at Harton Grange.


I have worked in the care industry since 2000. I have an NVQ Level 4 in Leadership & Management and a Level 3 in End of Life Care. I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.


I have extensive experience in building positive relationships and embedding the key principles of care in those I work alongside.