Barchester Harton Grange Care Home

Boldon Lane, South Shields NE34 0LZ
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9.9 115 Reviews
  • Barchester Harton Grange Care Home, South Shields
Set in its own grounds, Harton Grange is an integral part of the local community of South Shields. Staff provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

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Care Provided by Barchester Harton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Judith Tully (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Harton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,447

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Harton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Harton Grange Care Home Reviews (115)

Total of 115, showing 81-100
9.9

Barchester Harton Grange Care Home has a Review Score of 9.9 (9.934) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Harton Grange Care Home has 115 reviews.

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Review from Ken L (Son-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be most attentive, caring and friendly. They display expertise and friendliness and I cannot fault them in any way.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words, I will pass them on to staff.


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Review from Marina D (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Harton Grange for over eight years and made good friends with residents and staff alike. I was made to feel very welcome during my daily visits, which I could make at any time. If I couldn’t make it in, I would ring up and the staff would give me an update. Nothing was too much trouble
and I could express concerns, which would be dealt with immediately, at any time. My mam had dementia/mobility issues and the staff tried their best to make her comfortable and keep her engaged. When I was in my mam’s room it felt like I was home with her as she had her pictures and ornaments around, together with her favourite music playing whilst we looked through photographs and chatted. After each visit, I felt happy mam was being well cared for and was safe. Harton Grange has a friendly, relaxed feel but I appreciate that all the staff work very hard to achieve this.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words, I will pass them on to all staff.


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Review from Julie B (Niece of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in this care home nearly 3 years. She classes it as home. The staff are really friendly and will do anything to help and make your family welcome. My aunt is really happy living here.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words, I will pass them on to all staff.


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Review from Marian T (Sister of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, lovely staff. My sister is really happy living here. I would recommend anyone who is looking for a care home to really consider here.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your review.


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Review from Tony H (Son-in-law of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the level of care enjoyed by my mother in law. The staff always friendly and approachable, respond to any queries imminently or find a member of staff who does know the answer.
The range of activities outside the home and inside, plus they are always looking for new things to engage
the residents, currently having hens on site for the residents to interact with, in the past they have invited miniature ponies in, proving popular with one resident recounting his experience looking after a pit pony, just one example of getting residents talking and sharing experiences.
Overall trying and succeeding to provide a homely atmosphere, not a home institution experience.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from Barbara M (Wife of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for nine months and we are very happy with his care and well-being.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your lovely words.


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Review from Joan B (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after and very caring.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from J C (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring. I think this is an excellent care home.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words, I will pass them on to all staff.


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Review from Brian W (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, attentive staff.
Able to visit at any time of the day or night. My father is well looked after, plenty of well prepared varied meals.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your lovely review.


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Review from G C (Son-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant, caring and friendly care home, which my mother-in-law is happy with.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from June B (Sister-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my relative, I have found that they are dressed well and are comfortable in the lounge.
Staff are friendly and keen to help. Other residents seem comfortable and settled.
The home is clean and light and decorated nicely.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words.


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Review from Kirsty B (Niece of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a nice calm and peaceful atmosphere in the home.
All staff are courteous and seem caring of patients, as well as each other and visitors.
I attended with a young child and all the staff made her welcome and pointed out areas and items she might find interesting.

Reply from Lesley Gregg, General Manager at Barchester Harton Grange Care Home

Thank you for your kind words, I will pass them on to all of my staff.


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Review from Mario T (Son-in-law of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's father has been a resident here for a couple of months and we are very happy with his care. Not only is he happy and very settled, my wife is also a lot happier as he was depressed in his previous care home. My wife always looks forward to seeing her father as staff always keep her up to
date with his weekly outings and activities. The staff and management are a credit to the company.

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Review from K F (Niece of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this care home which my aunt has now been in for several years. The manager and all her team provide a very high level of care to the residents and are constantly trying to improve the lives of the residents. There is a wide range of activities and events organised including
music, outings, film shows and crafts for residents wishing to join in, and families are welcomed to visit at any time.

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Review from Michael C (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has dementia and I am so pleased that she is at Harton Grange - having looked at a number of others in the town. Harton Grange stands head and shoulders above the others. The staff really care and are very attentive to my mother's needs, they keep us informed of any issues and there is a lovely
calm atmosphere around the place. I would recommend Harton Grange unreservedly.

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Review from Elizabeth W (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been a resident since December 2015. She has always been looked after and is also 'mostly' happy. For these reasons, our whole family is very grateful to all the staff for their dedication to doing what must be a very taxing job. Thank you.

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Review from Kenneth B (Son of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round. Staff very helpful and caring.

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Review from David B (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The pre-residency visit and tour found to be very open, not pre-arranged and given freely.
Facilities and care are all that we could have hoped for and it is a comfort that mother is safe as she was previously struggling on her own at home.
Mother's comments are always complimentary and she is very
happy.
Her word = 'Excellent'.

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Review from Rob L (Son of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is in her nineties and suffering dementia, came to live at Harton Grange in 2012. At first distraught at losing her old lifestyle, she has become more and more comfortable and even happy with life at Harton Grange. Living overseas, my visits are not as frequent as I would like them to be
but I’m comfortable that she is in good hands. On my last visit (April 2017) my mum seemed happier than I’ve seen her in years and is well on track to make it to 100! The staff are wonderful – always friendly and accommodating in true Geordie style. They make best efforts to keep the residents involved and entertained. The food is good and I’m welcome to join in at mealtimes. I can visit at any (reasonable) time and even get to play with the model railway in the lounge.

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Review from Clare F (Granddaughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very pleasant and helpful when I have visited my nana.
Always really helpful to my nana.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Barchester Harton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Barchester Harton Grange Care Home is calculated as follows: ( (373 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 396 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Harton Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Judith

Judith Tully

Job Title: General Manager

Hi, my name is Judith, and I am General Manager here at Harton Grange.


I have worked in the care industry since 2000. I have an NVQ Level 4 in Leadership & Management and a Level 3 in End of Life Care. I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.


I have extensive experience in building positive relationships and embedding the key principles of care in those I work alongside.